Truffle
Truffle is an AI-powered Slack app designed to automate the process of answering questions and building a knowledge base from Slack conversations. Aimed at team...
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What is Truffle?
Truffle is an AI-powered tool that automatically answers questions in Slack using your team's past conversations. It scans Slack channels for important threads, summarizes them into question-and-answer format, and builds a searchable knowledge base that instantly responds to new questions without manual documentation work.
Key features include AI-based answers using a multi-layer model for relevant insights, smart discovery that requires no additional setup, and a knowledge base where previously answered questions are stored and searchable. Truffle automatically discovers important conversations by marking threads with a 🧡 reaction during channel scanning, then converts each thread into documentation.
Truffle is designed for HR teams who repeatedly answer benefits questions, IT support teams handling password reset or printer queries, product teams needing to stay updated on feature discussions, new hire onboarding channels, sales/product enablement teams, and engineering support channels where design decisions are discussed. It has been implemented in 6 countries across organizations from large enterprises with 17,000 employees to career-centered Slack communities.
Truffle pricing
Pricing model: Freemium
Truffle offers three pricing options: Free plan for private use includes 1 channel and 15 answers per month. Premium plan costs $199 per month with unlimited channels and use in private channels, includes 14-day free trial with no credit card required. Community plan is free for non-profit Slack communities with unlimited channels but limited to 50 answers per month. All plans include upgrade message notifications.
Truffle pros
- Automatically answers questions in Slack without manual setup
- Builds knowledge base from past team conversations automatically
- Generates documentation from Slack threads without manual intervention
- Makes previously lost tribal knowledge searchable and retrievable
- Reduces repetitive questions to HR and IT support teams
- Multi-layer AI model ensures relevant and insightful answers
- No additional setup required to make knowledge available
- Previously answered questions stored in separate searchable knowledge base
- Works in both public and private channels with premium plan
- Free tier available for single channel with 15 answers per month
- 14-day free trial for premium plan with no credit card required
- Scaled to answer 23,000+ questions across implementations
- Helps new hires get immediate answers during onboarding
- Engineers can find design decisions and who to talk to about them
- Securely stores only summarized threads, not full conversation text
Truffle cons
- Premium plan costs $199 per month which may be expensive for small teams
- Free tier limited to only 1 channel and 15 answers per month
- Cannot access direct messages unless added to group conversation
- Only has access to channels it has been added to, not entire workspace
- Requires Org Owner/Admin or Workspace Owner/Admin to add to Slack
- Community plan (free for non-profits) limited to 50 answers per month
- Data stored in EU-based AWS but some sent to US servers temporarily
- Upgrade message appears on free and community plans
Frequently asked questions about Truffle
How does Truffle work?
Truffle scans the Slack channels it belongs to for important conversations, then summarizes those conversations into question and answer format. When someone in a channel asks a question, Truffle checks its repository to see if it knows anything to help answer. If it finds relevant information, it generates a unique answer to the question asked.
Does Truffle have access to my entire Slack workspace?
No. Truffle only has access to the channels that it has been added to by authorized Slack users. It cannot view content outside these channels that it has been given permission to access.
Who can add Truffle to my Slack workspace?
You will at least need to be an Org Owner/Admin or a Workspace Owner/Admin of the workspace. In some cases where security is less strict, you may be able to add Truffle as a member, though this is increasingly rare.
What data does Truffle store?
Truffle securely stores summarized threads to use for answering questions. Full-text conversations are not stored. Metadata about threads may be retained for longer.
What happens when I remove Truffle from a Slack channel?
When you remove Truffle from a Slack channel, the data associated with that channel is deleted after 14 days. If removed from a workspace, all related data is erased after 7 days in accordance with Terms of Service.
Can Truffle access direct messages?
Truffle is not able to access direct messages unless Truffle is added explicitly to a group conversation.
Can Truffle be added to private channels?
Yes, Truffle can be used in private channels with a paid premium plan.
Where does Truffle store my data?
Truffle stores its data in EU-based AWS accounts. Some data is sent to servers in the United States, but not retained there.
How do you ensure that no other client sees my team's content?
Truffle only interfaces with Slack, and Slack sends signed requests that include the team ID in each request. This team ID uniquely identifies all data associated with your team and is required to fetch content, preventing other clients from fetching your content.
Can I request a copy of my team's data?
Yes. You can request a copy of your team's data by sending a request to [email protected]. Truffle will send you the copy within 14 days of your request.