Typewise
Boost productivity with AI-driven text prediction and real-time translation.. [Free Trial]
Last verified:
What is Typewise?
Typewise is an enterprise-grade AI customer service platform that uses multi-agent orchestration to autonomously resolve customer requests across support, sales, and commerce workflows. The platform sits above your existing systems as a new software layer, connecting channels, policies, and actions with an AI supervisor and domain specialists that handle returns, billing, quotes, and renewals while taking real actions across CRM, ERP, billing, ITSM, and commerce systems.
The platform features Natural Language Instructions that let business teams define and run workflows in plain language without coding, transforming existing documentation into live automations. Hybrid Intelligence capabilities let you control automation levels with approvals and human-in-the-loop handoffs when complexity increases. Built-in Automated Evaluations, Policies, and Simulation validate changes before deployment and keep agents aligned as systems evolve.
Typewise is designed for enterprise customer service and sales teams who need to automate boldly while maintaining control. It supports omnichannel communication including chat, email, WhatsApp, social, voice, ChatGPT, and Claude, with customers able to start anywhere and switch channels freely while keeping end-to-end context. The platform has solved 10M+ tickets with 200+ deep integrations and supports any language in/out.
Key features include deep native connectors for 200+ systems, MCP-native architecture with 6,000+ connectors via Model Context Protocol, an Insights Hub for tracking resolution rates and customer satisfaction (CSAT), enterprise-grade security with audit logs and policy-based permissions, and business teams can update behavior directly without IT tickets or bottlenecks. The platform typically achieves 50% reduction in handling time and boosts productivity by 2-3x.
Typewise is ideal for Fortune 500 companies and modern customer teams looking to cut handling time by 50%, increase efficiency by 17-30%, and achieve 5-10× ROI in year one through automated resolution and higher CSAT/NPS scores.
Typewise pricing
Pricing model: Freemium
Success-based pricing model where you pay for outcomes starting from $1 per resolution. This allows teams to start small and scale confidently. The platform offers different ROI tiers: using the AI Assistant alone typically delivers 3-4× ROI through reduced Average Handling Time and consistent first-time resolution, while full enterprise deployment reports 5-10× ROI in year one through automated resolution and higher CSAT/NPS scores.
Typewise pros
- Cuts customer handling time by 50%
- Boosts productivity 2-3x for support and sales teams
- No coding required - uses natural language instructions
- Launches in 15 minutes with first agent live
- 200+ deep out-of-the-box integrations
- 10M+ tickets already solved in production
- Omnichannel support: email, chat, WhatsApp, social, voice
- Multi-agent orchestration with AI supervisor
- Takes real actions across CRM, ERP, billing systems
- Hybrid Intelligence with human approvals for control
- Built-in simulation and evaluation for safe deployment
- Supports any language in/out with 40+ languages
- Enterprise-grade security with audit logs
- 10M+ tickets solved proving production readiness
- Business teams update automations without IT tickets
- Tracks outcomes not just conversations with Insights Hub
- MCP-native architecture with 6,000+ connectors
Typewise cons
- Voice workflows still on roadmap not yet available
- Requires work email login to use platform
- Premium features need paid subscription
- Browser extension required for writing assistant
- Legacy systems may need manual actions for some steps
- Partial resolutions require human intervention
- AI supervision needs initial setup and training
- Pricing based on resolutions may scale with volume
Frequently asked questions about Typewise
How much time can Typewise save my support team?
Enterprises typically see 50%+ agent time savings after deploying Typewise's AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up including summaries, tagging, and dispositioning.
What ROI can we expect from Typewise?
Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.
How quickly can we go live?
Most teams go live in 1–2 days. You connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping up across the organization.
How do integrations work?
Typewise provides pre-built API integrations for major CRMs and ERPs and supports webhooks and REST for everything else. The platform also leverages the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.
What is a partial resolution?
A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria such as low confidence, risk, or policy exceptions. The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.
Can we automate customer experience if we have legacy systems?
Yes. Use manual actions for steps that cannot be automated such as a legacy mainframe screen. The AI hands off just that step and takes the ticket back afterward. The system logs how often these actions occur and how long they take so you can build a business case for future upgrades.
Which channels are supported?
Typewise is omni-channel supporting email, web chat, WhatsApp, SMS, and major social messaging channels. Voice workflows are currently on the roadmap for future release.
What is Multi-Agent Orchestration?
Multi-Agent Orchestration is a new software layer that sits above your systems, connecting channels, policies, and actions. It uses an AI supervisor with domain specialists to handle Support, Sales, and Commerce workflows including returns, billing, quotes, and renewals while taking action across your entire stack.
How does Hybrid Intelligence work?
Hybrid Intelligence & Approvals let you decide how far automation goes. When things get complex, the AI brings in a human for approval, partial handoff, or full takeover. This allows you to automate boldly while staying in control of critical decisions.
What security and governance features are included?
Typewise is designed for real-world risk with review before execution, audit logs and access controls, and policy-based permissions. The platform is governed by design following defined automation levels, approvals, simulations, and audit trails with data residency options available.