UChat
UChat is a no-code AI agent platform for automating customer engagement, sales, and support across 15+ channels with drag-and-drop workflows.
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What is UChat?
UChat is a no-code AI agent and chatbot platform that enables businesses to build automation without coding skills. It allows users to create AI-driven chatbots that sell, support, and scale customer engagement across 15+ social and messaging channels including WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Voice, and more. The platform features a visual drag-and-drop flow builder that lets users design chatbot logic, buttons, and automation workflows in minutes.
Key features include omnichannel mastery with a unified inbox for managing conversations across all platforms, AI-powered chatbots with integrations for OpenAI, Claude, Google Gemini, xAI, DeepSeek, and Coze, live chat transfer for seamless handoffs to human agents, and built-in e-commerce support for selling across channels. UChat also offers unified CRM and ticket boards with Kanban-style organization, real-time analytics for tracking response times and conversion rates, mobile apps for managing conversations on the go, and extensive integrations with Shopify, HubSpot, Zapier, Stripe, Calendly, and Google Sheets.
UChat is designed for social media managers, digital marketers, agencies, business owners, e-commerce stores, customer support teams, and non-technical users who want to automate customer engagement. The platform serves over 20,000 businesses in 100+ countries, processes 500 million+ monthly messages, and maintains a 98% customer satisfaction rate. Advanced users can leverage JavaScript nodes, external HTTP requests, mini-apps, and API integrations for custom solutions.
UChat pricing
Pricing model: Freemium
UChat offers three pricing tiers: (1) Free plan at $0/month with 1 omnichannel bot, 200 bot users, basic features, 1 member, and 14-day Pro trial; (2) Business plan at $15/month with 1 omnichannel bot, 1000 bot users, 5 members, unlimited automations/conversations, auto-scaling, and all Pro features; (3) Partner plan at $199/month for agencies with full white-labeling, custom domain/brand, own pricing control, 100% profit retention, 5 bots, 10,000 bot users, 5 members, priority support with 4-hour response time, and custom UI. Add-ons include extra bot at $10/month (Business) or $5/month (Partner), extra member at $10/month (Business) or $5/month (Partner), and extra 1000 bot users below 5000 at $5/month. Yearly plans available with 1-month discount.
UChat pros
- No-code visual drag-and-drop flow builder for beginners
- Supports 15+ messaging channels including TikTok, WhatsApp, Instagram
- Omnichannel bot with unified inbox across all platforms
- AI agent integration with OpenAI, Claude, Gemini, xAI, DeepSeek, Coze
- AI Functions support for function calling and real-time actions
- Built-in e-commerce with cart recovery and order tracking
- Live chat transfer seamlessly escalates to human agents
- Unified CRM and Kanban-style ticket boards for team collaboration
- Mobile apps for iOS and Android to manage on the go
- Extensive integrations with Shopify, HubSpot, Zapier, Stripe, Calendly
- 14-day free trial with full Pro features, no credit card required
- White-label Partner plan for agencies to resell under own brand
- Voice chatbot and IVR builder with call handling and payments
- Real-time analytics tracking response times and conversion rates
- Auto-scaling bot users with flexible add-ons for extra capacity
UChat cons
- Phone-based channels (SMS, WhatsApp, Voice) have usage fees from telecom providers
- AI features require your own API key with third-party pricing costs
- Free plan limited to 200 bot users and 1 bot only
- Extra bots cost $10/month on Business plan ($5/month on Partner)
- Extra members cost $10/month on Business plan ($5/month on Partner)
- Google Sheets integration limited to 5000 rows for performance
- GIF not supported on Google, Instagram, and WhatsApp channels
- Card/gallery limited to 10 cards maximum per message
Frequently asked questions about UChat
What is UChat?
UChat is designed to serve all types of users. With its visual flow builder you can build any automation which requires no code knowledge at all, which is perfect for beginners or non-technical users. For advanced users, UChat also has nodes like JavaScript, external requests, ability to build mini apps, and more for custom solutions.
Which channels does UChat support?
UChat supports over 15 messaging and social channels, including: Web Chat, Facebook Messenger, WhatsApp, Instagram, Telegram, Viber, SMS, Voice, WeChat, Line, Slack, VK, Intercom, Jivo Chat, and TikTok. More channels are planned including Microsoft Teams, Google Assistant, and Alexa.
Does UChat support AI-powered chatbots?
Yes. UChat offers full support for advanced AI-powered chatbots with seamless integration of leading large language models including OpenAI, Claude, Google Gemini, xAI, DeepSeek, Coze, and more. You can build intelligent conversational AI agents using the visual drag-and-drop flow builder without writing code. UChat also supports function calling (AI Functions), allowing AI to trigger real-time actions, fetch data, and complete tasks inside the conversation. Smart live chat transfer can escalate conversations to human agents when needed.
Do I need coding skills to use UChat?
No. UChat is designed for non-technical users. Its intuitive visual flow builder lets you create powerful automations and AI conversations without writing a single line of code. You can design chatbot logic using building blocks for automation.
What kind of automation can I build?
With UChat, you can automate customer support, appointment bookings, sales funnels, lead qualification, reminders, order tracking, cart recovery, FAQs, personalized promotions, and much more—all customized for your business. AI agents can qualify leads, nurture prospects, close sales, and provide 24/7 support.
Can I try UChat before subscribing?
Yes, UChat offers a free trial with access to all Pro features—no credit card required. You get 14 days to build, test, and launch bots during the trial period without limitations. When the trial ends, you can upgrade to a paid plan or switch to the free plan.
What's the difference between a bot, bot users, and members?
Think of your bot as your business's digital front desk—it's like a Facebook Page, Instagram account, WhatsApp Business number, or chat widget on your website that interacts with customers. Bot users are the people who engage with your bot (like subscribers or contacts), and all are counted, not just active ones. Members are your team—admins, owners, or live chat agents—who have access to your workspace to design, manage, or tweak how your bot works. In short: your bot talks to users, and your members make sure it does so smoothly.
What is your refund policy?
If you're unsatisfied with UChat services, you may request a refund within 7 days of your initial purchase, valid only for the first month of your subscription. A 10% transaction fee applies to all refunds. To process your request, submit a ticket to support. Refunds cannot be issued after the 7-day window or for subscription months beyond the first month.
What happens if I exceed my plan limits?
No worries—your plan automatically scales! You'll be charged $10 per month for every extra bot or member. For bot users, the cost is $5/month per additional 1,000 bot users. Billing is handled seamlessly with a valid payment method. To avoid overages, you can set up automations to auto-delete inactive users or cap your bot user limit.
How do I contact support?
If you don't have a UChat account, email [email protected] directly. Existing users can log in, click the top-right menu in the dashboard, and select 'Email to Us' from the dropdown. Partners should reach out to their dedicated account manager for emergencies or use the partner-only Discord server for non-urgent support. Response times are 48 hours (Free), 24 hours (Business), and 4 hours (Partner).