Viable
Viable is an AI-powered qualitative feedback analysis tool that helps organizations understand their customers better. It uses advanced AI ...
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What is Viable?
Viable is the world's first Generative Analysis Platform that uses AI and GPT-4 to automatically analyze qualitative customer feedback at scale. It transforms unstructured data from sources like Zendesk, Intercom, Gong, Delighted, and Front into actionable insights and strategic reports in minutes, saving teams hundreds of hours of manual work every year.
The platform features an intuitive Q&A system where users ask natural language questions and receive detailed answers backed by data. Key capabilities include automated topic extraction, sentiment analysis, custom report generation (Customer FAQs, Product Requirement Docs, Bug Reports), now-next-later roadmaps tied to KPIs, and integration with hundreds of platforms via Zapier, CSV, or API. All plans include unlimited seats and two-way API access for workflow integration.
Viable is designed for growth-minded companies, product managers, CX leaders, UX researchers, and marketing teams who collect customer, partner, or employee feedback but struggle to extract insights from qualitative data. It helps businesses boost NPS, reduce support ticket volumes, prevent churn, and build a customer-obsessed culture that drives product innovation and growth.
Viable pricing
Pricing model: Paid
Viable offers three pricing tiers. All plans include unlimited seats, hundreds of integrations, and best-in-class support. Startup: $600/month for up to 2,000 data points/month (one datapoint = one piece of feedback). Growth: $1,000/month for up to 5,000 data points/month. Enterprise: Custom pricing with custom data point allocation and dedicated account representative. Product Hunt offered a free first analysis of 1,000-2,000 data points for new users.
Viable pros
- Saves hundreds of hours annually by automating qualitative data analysis
- Uses 9 proprietary AI models plus fine-tuned GPT-4 for accurate insights
- Natural language Q&A interface requires no technical expertise
- Generates strategic documents like PRDs, FAQs, and bug reports in minutes
- Integrates with 100+ platforms including Zendesk, Intercom, Gong, and Delighted
- Unlimited team seats on all plans for company-wide customer obsession
- Provides now-next-later roadmaps prioritized by specific KPIs
- Automatic weekly analysis of unstructured feedback without manual tagging
- Two-way API enables embedding insights into existing workflows
- Advanced sentiment assessment evaluates emotional tone of responses
- Customizable dashboards track insights over time
- Exportable reports easily shared with stakeholders
- Dedicated onboarding assistance and best-in-class email/chat support
- Enterprise plans include dedicated account representative
- Works across industries: retail, tech, service providers, SaaS
Viable cons
- No free tier - lowest plan starts at $600/month
- Pricing may be prohibitive for very small teams or startups
- Advanced customization options can be limited
- May require time to fully interpret complex datasets
- Data point limits on Starter/Growth plans constrain high-volume feedback
- Primarily focused on customer feedback, less suited for other qualitative data
- Requires integration setup with feedback sources before analysis
- Limited public documentation on AI model transparency
Frequently asked questions about Viable
What is Viable and what does it do?
Viable is the world's first Generative Analysis Platform that uses AI and GPT-4 to automatically analyze qualitative customer feedback at scale. It transforms unstructured data from sources like Zendesk, Intercom, Gong, and surveys into actionable insights, strategic reports, and recommendations in minutes, saving teams hundreds of hours of manual analysis work every year.
What data sources can Viable integrate with?
Viable integrates with hundreds of platforms including Zendesk, Intercom, Gong, Delighted, Front, and many other customer feedback tools through Zapier. You can also add data via CSV files or API. The platform supports two-way API integration to connect with your existing workflows.
How does the Ask Viable Q&A feature work?
You simply ask a question in natural language like 'Why are users frustrated with the iOS app?' Viable's AI translates your question into a search query, finds all relevant data points from your feedback, and writes up a detailed answer with recommendations. You can also filter by specific segments like iOS users or product areas.
What types of reports can Viable generate?
Viable generates strategic documents including Customer FAQs, Product Requirement Docs (PRDs), Bug Reports, sentiment analysis reports, customer-centric PRDs, swim lane priorities, and now-next-later roadmaps for each KPI. All reports are tailored to your specific business objectives and based on your actual customer feedback data.
What is a data point and how is it counted?
One data point equals one piece of feedback (one customer response, one support ticket, one survey answer, etc.). The Startup plan includes 2,000 data points/month, Growth includes 5,000 data points/month, and Enterprise gets custom allocation. When you exceed your monthly data points, analysis pauses until the next month or you upgrade.
Who is Viable best suited for?
Viable is designed for product managers, customer experience (CX) leaders, UX researchers, growth teams, and marketers at growth-minded companies who collect customer, partner, or employee feedback. It's ideal for organizations that want to boost NPS, reduce support volumes, prevent churn, and build a customer-obsessed culture without manual tagging and analysis.
Does Viable offer a free trial or demo?
Viable offers a demo account you can sign up for to try the platform. They also ran a Product Hunt promotion offering a free first analysis of 1,000-2,000 data points. For ongoing use, they have paid plans starting at $600/month with no permanent free tier, but you can contact [email protected] for more information.
How does Viable's AI analyze feedback?
Viable leverages 9 proprietary AI models plus several fine-tuned GPT-4 models to automatically structure and analyze customer feedback. The AI performs topic extraction to identify key themes, sentiment assessment to evaluate emotional tone, and generates human-like reports that read as if a person spent days building them, all in minutes.
Can multiple team members use Viable?
Yes, all Viable plans include unlimited seats across your entire company. This facilitates building a customer-focused culture company-wide, allowing product, CX, marketing, and leadership teams to all access insights and ask questions without additional per-user costs.
What support does Viable provide?
Viable provides best-in-class email and live chat support on all plans, plus dedicated onboarding assistance to help you set up integrations and get started. Enterprise plans include a dedicated account representative for personalized support and strategic guidance.