Waitroom
Waitroom is an online platform designed for structured micro-meetings. The tool is aimed at helping teams share knowledge with greater effi...
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What is Waitroom?
Rumi.ai (formerly Waitroom) is an AI-powered meeting assistant that captures, organizes, and delivers meeting knowledge across entire companies. The tool joins Zoom, Microsoft Teams, and Google Meet calls automatically to record conversations and create searchable transcripts. Instead of generating scattered individual notes, Rumi pools all conversations into a shared
Waitroom pricing
Pricing model: Freemium
Free Tier: $0/month with unlimited basic meetings, AI-powered features limited, unlimited meeting time, AI-generated summaries, and Meeting Memory™ access. Premium Plan: $29/month (or $6.49/month on some platforms) with full AI suite, unlimited meetings, all integrations including CRM and ticketing tools, HD 1080p video/audio, priority support, meeting templates, and clipped recordings. Enterprise Plan: Custom pricing tailored to organization needs with white-label options, compliance features (HIPAA/BAA), team controls, and priority support. 14-day premium trial available with no credit card required. Starter plan at $15/user/mo (billed annually) includes AI meeting notes, 1 integration, basic search for 1 user. Pro plan at $29/user/mo includes multiple integrations, task assignments, advanced analytics for 3 users.
Waitroom pros
- Automatically joins Zoom, Teams, and Google Meet calls without manual intervention
- Creating follow-up emails takes 1 minute instead of 11 minutes
- CRM updates log automatically in seconds instead of 7 minutes manually
- Interview scorecards take 2 minutes with exact quotes and consistent scoring
- Onboarding plans created in 20 minutes instead of hours of manual work
- 67% less time spent rehashing old meetings with X-Ray alerts
- Every conversation automatically captured and searchable in Meeting Memory™
- Team Memory Q&A answers almost any question instantly from past conversations
- Supports up to 2,000 participants in meetings
- Real-time AI insights provide immediate summaries and action items during meetings
- HD quality video/audio at 1080p
- Mobile apps for iOS and Android for in-person meeting capture
- Integration with Slack keeps everyone aligned with meeting insights
- Meeting templates and clipped recordings for content reuse
- GDPR compliant and SOC2 certified for enterprise trust
- Never uses meeting data to train AI models
- Only invited participants can access transcripts for privacy
- Browser-based platform with projected end times
- Automated transcripts and AI summaries after every meeting
- Seamless participation with emoji reactions to indicate sentiment
Waitroom cons
- Limited localization features, no Chinese UI available
- Does not automatically detect language without setting meeting language upfront
- AI features limited on free plan
- Primarily designed for companies 50-350 employees, may not fit larger orgs
- Requires calendar connection for automatic meeting joining
- SOC2 certification still in final audit stage (not fully completed)
- Fewer integrations compared to established competitors like Gong
- May require training for teams to use Meeting Memory effectively
Frequently asked questions about Waitroom
What makes Rumi different from Otter, Fathom, Fireflies, and Grain?
Most note-takers like Otter, Fathom, Fireflies, and Grain only create one-off transcripts and summaries for individuals. Rumi goes further with Meeting Memory™, which pools conversations across the entire company, and X-Ray, which proactively delivers insights and updates instead of just reacting after meetings end.
How is Rumi different from Gong and Clari?
Gong and Clari focus narrowly on sales coaching and analytics and are often expensive and underused. Rumi delivers 80-90% of Gong's daily value including call reviews, summaries, CRM updates, plus features Gong can't provide like global search capabilities, but applies it across the entire company not just sales.
What company size is Rumi designed for?
Rumi is designed for companies with 50-350 employees. These teams are large enough to struggle with silos and repeated conversations but small enough to value efficiency and cross-team knowledge sharing.
Does Rumi work with Zoom, Microsoft Teams, and Google Meet?
Yes. Rumi connects directly with Zoom, Microsoft Teams, and Google Meet through its AI Notetaker. It also integrates with Google and Outlook calendars to automatically join scheduled meetings without manual intervention.
What integrations does Rumi offer?
Rumi integrates with Salesforce and HubSpot for CRMs, Asana, Jira, Linear, and ClickUp for ticketing and project management, and Slack for messaging. These integrations let you turn meeting knowledge into follow-ups, tasks, and updates automatically, eliminating admin time.
Is Rumi secure and compliant for enterprise use?
Rumi is built on an enterprise-grade compliance-first model. Unlike other notetakers, Rumi never uses your meeting data to train AI models. Rumi is GDPR compliant and in the final audit stage of SOC2 certification. Only invited participants can access transcripts, keeping private meetings private or allowing sharing with the entire team.
Can Rumi record in-person meetings?
Yes. With Rumi's iOS and Android app Listening Mode, you can capture in-person meetings or interviews and map who said what. No more relying on memory or scribbled notes—just clear transcripts that feed straight into the team's Meeting Memory™.
What is X-Ray and how does it work?
X-Ray is Rumi's proactive meeting monitor that delivers updates automatically. You tell Rumi what to track—competitors, product requests, key accounts—and get real-time alerts, weekly digests, or living docs that update themselves. The right info comes to you whether or not you were in the meeting where it was discussed, saving 67% of meeting time spent rehashing old discussions.
What is Meeting Memory™?
Meeting Memory™ automatically captures every conversation across your team and makes it searchable. Instead of generating scattered notes and one-off transcripts, it turns every meeting into searchable company knowledge. No more 'who remembers what was said' or lost insights when people leave—your institutional knowledge is always available and up to date.
How does Team Memory Q&A work?
Team Memory Q&A lets you ask and answer almost any question instantly. Forget digging through CRMs, Slack threads, or past emails. Just ask Meeting Memory™ and get answers based on every conversation your team has had. Whether it's onboarding a new hire, prepping for a customer call, or recalling a feature request, the knowledge is already there.