Xence AI
Xence AI is an AI chatbot specifically designed for Confluence on Jira SM, enabling instant answers to employee queries on the support portal.
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What is Xence AI?
Xence AI is an exclusive AI chatbot developed by Gaspar AI specifically designed for Jira Service Management (JSM) support portals. It provides immediate, relevant answers to employee questions by pulling information directly from Confluence documentation without any human intervention. The chatbot is engineered to emulate human-level expertise and craft human-like responses of unparalleled quality, making the chat experience feel as real as chatting with a favorite human agent.
Key features include auto-resolving 50% of employee questions directly on the JSM portal with zero app hopping, reducing manual work by 80% by eliminating repetitive Q&As, and offering round-the-clock support with unlimited queries. Xence AI enables employees to ask clarifying questions and get additional details to enhance solution accuracy. The installation is lightning-fast through Atlassian's Marketplace, requiring just two apps: Xence Helper for reading Confluence articles and Xence for the JSM interface.
Xence AI is designed for IT and HR teams using Atlassian's Jira Service Management and Confluence who want to reduce ticket volume and automate routine support tasks. It is ideal for companies seeking to improve workplace productivity and efficiency by providing employees with instant access to their company knowledge base without switching between applications. The tool bridges Confluence, Jira SM, and ChatGPT technology seamlessly.
Xence AI pricing
Pricing model: Paid
Xence AI offers tiered pricing based on user count with unlimited usage at no extra cost: Up to 10 Users from $23.25/month, 1-100 Users from $223.00/month, 101-250 Users from $530.00/month, 251-1000 Users from $1367.50/month, 1001-2500 Users from $4017.50/month, 2501-5000 Users from $7517.50/month, 5001-7500 Users from $10817.50/month. Gaspar AI offers a 21-day free trial to test the service before making a financial commitment. All plans include full functionality with no additional costs or hidden fees.
Xence AI pros
- Auto-resolves 50% of employee questions on JSM portal without humans
- Reduces manual work by 80% eliminating repetitive Q&As
- Provides 24/7 round-the-clock support with unlimited queries
- Delivers human-like responses of unmatched quality
- No app switching required - answers directly on JSM portal
- Lightning-fast installation via Atlassian Marketplace
- Unlimited usage at no extra cost included in all plans
- Answers sourced reliably from company's Confluence knowledge base
- Allows employees to ask clarifying questions for better accuracy
- Saves significant time and money for support teams
- Simple and fair pricing structure with no hidden costs
- 21-day free trial to assess value before committing
- Full functionality from the get-go on all plans
- Plans accommodate any team size from 10 to 7500 users
- First and only bot built specifically for JSM with Confluence integration
Xence AI cons
- Only reads and responds from knowledge in a single JSM site
- May have 5-minute synchronization delay with large knowledge bases
- Requires both Xence Helper and Xence apps installed simultaneously
- Dependency on ChatGPT technology for response generation
- Must log in with existing Atlassian account or create new one
- Not mentioned as having a free tier beyond the trial period
- Pricing scales significantly with user count up to $10817.50/month
- AI dependency may limit handling of complex or nuanced questions
Frequently asked questions about Xence AI
What is Xence AI and what does it do?
Xence AI is the exclusive AI chatbot for Confluence on Jira Service Management. It instantly answers 50% of employee questions on the Jira SM support portal without human involvement by extracting accurate information from Confluence and crafting human-like responses powered by ChatGPT technology.
How do I install Xence AI?
Installation requires two steps: First, search 'Xence Helper by Gaspar AI' in Atlassian's Marketplace and click 'Get it now' to install in your Confluence instance. Second, search 'Xence by Gaspar AI' in Atlassian's Marketplace, click 'Try it free', then 'Start free trial' to install in your JSM instance. Verify both apps are installed in the Manage apps panel before starting.
What percentage of employee questions can Xence AI auto-resolve?
Xence AI can instantly answer 50% of employee questions on Jira SM without human intervention. Some sources indicate it can answer more than 85% of employee questions with the AI system, significantly reducing manual support work.
How long is the free trial for Xence AI?
Xence AI offers a 21-day free trial, allowing you to test the waters and assess the value it adds to your team before making a financial commitment. You get full functionality and unlimited usage during the trial period.
Does Xence AI work with multiple JSM sites?
No, the Xence AI app can only read and respond from knowledge that is in a single JSM site. If you have multiple sites, you must select which one to install onto during setup, and it will only access Confluence knowledge from that specific site.
Are there additional costs for unlimited usage?
No, Xence AI includes unlimited usage at no extra cost with all pricing plans. You get full functionality from the get-go without any additional costs lurking in the fine print, regardless of how many queries employees make.
What makes Xence AI different from other chatbots?
Xence AI is the first and only bot built specifically for Jira Service Management that extracts accurate information from Confluence. It seamlessly bridges Confluence, Jira SM, and ChatGPT, allowing you to pluck precise information from your Confluence knowledge base without leaving your Jira SM support portal.
How quickly does Xence AI respond to employee questions?
Xence AI provides instant answers with zero delays. Employees get answers immediately on the JSM support portal. In some cases with large knowledge bases containing many articles, there may be a 5-minute delay during the initial synchronization process, but responses are then lightning-fast.
Can employees ask follow-up or clarifying questions?
Yes, employees can ask clarifying questions and get additional details to enhance solution accuracy. The chatbot is designed to provide additional information when needed, making the interaction feel as real as chatting with a human agent.
What pricing plans are available for different team sizes?
Xence AI offers 7 pricing tiers: Up to 10 Users from $23.25/month, 1-100 Users from $223.00/month, 101-250 Users from $530.00/month, 251-1000 Users from $1367.50/month, 1001-2500 Users from $4017.50/month, 2501-5000 Users from $7517.50/month, and 5001-7500 Users from $10817.50/month. Plans accommodate any team size with no hidden costs.