Convo
AI-driven platform revolutionizing qualitative research with scalable insights.. [Contact for Pricing]
Last verified:
What is Convo?
Convo is an AI-led interviews and surveys platform that replaces rigid surveys with rich, scalable conversations. It captures authentic voices through natural voice conversations and delivers instant AI-powered analysis that teams can act on with confidence. The platform serves customers, employees, and patients, delivering natural conversations and insights wherever people's voices matter most.
Key features include natural voice conversations where users talk to the AI agent without clicking buttons, AI data synthesis for extracting insights and grouping themes, concept testing with prototypes/images/videos, audio and video recordings, upload existing transcripts functionality, and mobile ethnography for capturing long-term real-world experiences. Enterprise features include editable insights, advanced analytics with computer vision for body language analysis, API access, privacy by design with GDPR and AI Act compliance, and budget/cost management tools.
Convo is designed for product managers, UX designers, market researchers, and teams who need deep qualitative research at the speed and scale of surveys. It is trusted by companies like LinkedIn, Ford, and Miro. The platform enables teams to conduct complex and large-scale research at a fraction of the cost, removing time and budget constraints to help bring the right products to market faster.
Convo pricing
Pricing model: Freemium
Pay as you go plan at $250.00 per month billed monthly. Includes unlimited studies, AI moderated studies, real-time analysis, audio & video recordings, analysis engine, unlimited team members, and GDPR & AI Act compliance. Usage costs: $1.00 for every interview minute (rounded up to nearest minute) and $1.00 for every uploaded transcript or video. No free tier available, but 14-day money back guarantee offered.
Convo pros
- Natural voice conversations without clicking buttons
- Instant AI-powered analysis and insights
- Unlimited studies on pay-as-you-go plan
- Audio and video recordings capture user reactions
- AI data synthesis groups themes and segments personas
- Concept testing with prototypes, images, and videos
- Upload existing transcripts from any source
- Mobile ethnography for real-world user experiences
- Advanced analytics with computer vision body language analysis
- API access for custom integrations
- Unlimited team members included
- GDPR and AI Act compliance
- Budget and cost management per study
- Human in the loop control for research
- 14-day money back guarantee
- Real-time analysis as responses come in
- Highlight reels for easy sharing and collaboration
Convo cons
- No free trial available
- $1.00 per interview minute can add up quickly
- $1.00 per uploaded transcript/video fee
- Pay-as-you-go billed monthly at $250 minimum
- Advanced analytics only for Enterprise
- Editable insights only for Enterprise
- API Access only for Enterprise
- Mobile Ethnography only for Enterprise
- Must email for invoice requests
- No self-service invoice access
- Privacy policy requires email contact for data requests
Frequently asked questions about Convo
Do you offer a free trial?
No, but Convo offers a 14-day money back guarantee. You can send an email and they will cancel your plan within 24 hours.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings.
Where can I find my invoices?
You need to contact Convo directly and they will send you your invoices. There is no self-service invoice access in the account.
What is the cost per interview minute?
Convo charges $1.00 for every interview minute, rounded up to the nearest minute.
How much does it cost to upload transcripts?
Convo charges $1.00 for every uploaded transcript or video you use with their analytics engine.
What is included in the pay-as-you-go plan?
The $250/month pay-as-you-go plan includes unlimited studies, AI moderated studies, real-time analysis, audio & video recordings, analysis engine, unlimited team members, and GDPR & AI Act compliance.
Is my data secure and private?
Yes, Convo has privacy by design. Your data is secure, private, and handled with full GDPR and AI Act compliance. Your data will never be used to train their models.
Can I integrate Convo with my existing tools?
Yes, Enterprise plans include API access that lets you build integrations with existing tools and workflows, upload data, download insights, and automate your research process.
Does Convo support body language analysis?
Yes, Enterprise plans include advanced analytics with computer vision models that analyze users' body language to provide additional context beyond transcripts.
Who is the Convo team?
Convo is led by Founder & CEO/CTO Renny Chan with 10+ years in growth/product (helped Miro and Box grow), Chief Research Officer Kalil Visciso with 20+ years in qualitative research for Fortune 50 companies, and Marketing/Analytics lead Anna Dzhurabai, a recent UvA graduate with academic research experience.