Ema
Revolutionize productivity with AI-driven automated complex workflows.. [Contact for Pricing]
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What is Ema?
Ema is a Universal AI Employee and enterprise AI agents platform designed to automate complex business workflows across all roles and industries. Powered by sophisticated AI Agents and a Generative Workflow Engine™, Ema functions as a missing operating system that makes Enterprise Generative AI possible. Users collaborate with Ema just like a trusted colleague, simply asking her to complete complex tasks, and she breaks them into simpler tasks using enterprise tools.
Key features include the EmaFusion™ model, a 3 trillion parameter mixture-of-experts system that intelligently combines 100+ public and private LLMs (including GPT-4, Claude, Gemini, Llama3, Mistral, DBRX, and Snowflake Arctic) to maximize accuracy and eliminate hallucinations. Ema offers adaptive learning through RLHF (Reinforcement Learning from Human Feedback), providing citations and explainability for every action. The platform includes pre-built AI Agents for customer experience, employee experience, sales and marketing, and healthcare, with integrations to 200+ enterprise applications.
Ema is built for large enterprises seeking to multiply their workforce productivity. It serves multiple industries including healthcare (with HIPAA compliance for administration, payer, and provider workflows), customer support (with autonomous and assist modes), and general enterprise operations. The platform offers enterprise-level security with SOC 2 Type I & II, GDPR, ISO 27001:2022, HIPAA, and NIST compliance, plus robust encryption, audit trails, and real-time monitoring.
The tool is ideal for organizations wanting to automate workflows in customer service, HR/recruiting, sales, healthcare operations, and claims processing. Ema can be deployed as SaaS, private cloud, hybrid, or on-premise, giving enterprises flexibility to meet security needs.
Ema pricing
Pricing model: Freemium
Enterprise pricing only - no free tier mentioned on the website. The platform is built for large enterprises with customizable pricing based on deployment options (SaaS, private cloud, hybrid, or on-premise). Pricing varies by use case, number of AI employees/agents, integrations required, and compliance needs. Contact Ema for a custom quote based on enterprise requirements.
Ema pros
- Quick setup in just a few hours
- User-friendly interface with no learning curve
- No specialized training required for users
- EmaFusion™ model combines 100+ LLMs for maximum accuracy
- 3 trillion parameter mixture-of-experts architecture
- Above human-level accuracy (90%+ in healthcare)
- 98% accurate interactions in customer support
- Over 75% of issues resolved autonomously
- Adaptive learning from conversational feedback via RLHF
- Native citations and explainability for all actions
- Enterprise-grade security with SOC 2, HIPAA, GDPR compliance
- Privacy vault redacts sensitive PII before public LLM processing
- Pre-integrated with 200+ enterprise applications
- Multiple deployment options: SaaS, private cloud, hybrid, on-premise
- Generative Workflow Engine™ handles complex multi-party workflows
- Autonomous mode resolves issues end-to-end without human intervention
- Agent assist mode provides real-time suggestions to human agents
- Reduces hallucinations by automatically evaluating model competencies
- Customizable and scalable solutions for any enterprise size
- 80%+ CSAT scores in customer support implementations
Ema cons
- Primarily designed for large enterprises, not small businesses
- No free tier mentioned - enterprise pricing only
- Requires connection to enterprise applications for full functionality
- Complex setup may need IT involvement for integrations
- Private LLM deployment option may increase costs
- Learning curve for organizations new to AI agents
- Dependent on enterprise tool integrations for workflow execution
- May require significant data ingestion for optimal learning
Frequently asked questions about Ema
What are Ema's key differentiators?
Ema stands out with advanced AI and machine learning capabilities offering inductive reasoning, adaptive learning, predictive analytics, and real-time data processing. It provides customizable and scalable solutions that seamlessly integrate with existing systems, comprehensive support, user-friendly interface, and commitment to ethical AI for effective and responsible deployment.
How does Ema work?
Ema is the missing operating system that makes Enterprise Generative AI possible. You collaborate with her like a trusted colleague - simply ask her to do a complex task, and through her Generative Workflow Engine™, Ema figures out how to break it into simpler tasks and uses enterprise tools to accomplish them. Her flexible agent architecture scales to do many tasks out of the box, and she continuously learns from your best employees.
Can Ema learn from humans on the job?
Yes, Ema uses powerful RLHF (Reinforcement Learning from Human Feedback). She learns from conversational feedback and adapts behavior quickly. Feedback is captured in the user interface through configurable random user polling and a thumbs up/down button on responses that collects associated user input.
Is Ema accurate?
Ema uses a 3 trillion parameter mixture of experts model called EmaFusion™ that harnesses foundational models including GPT-4, Claude, Gemini, Llama3, Mistral, Databricks DBRX, Snowflake Arctic, and custom models. EmaFusion™ intelligently combines output from multiple models to deliver unmatched accuracy, and Ema automatically evaluates and updates model competencies for optimal results.
How does Ema ensure transparency?
Citations and explainability are native to every answer. Ema provides URL or document page number citations and explains her chain of thought behind any action. She always quotes and cites relevant sources (internal documents, external docs/websites), displays any code generated, and explains the steps of actions taken.
How do you limit or remove LLM hallucinations?
By utilizing 100+ models, EmaFusion™ intelligently combines output from multiple models, delivering unmatched accuracy and reliability. Ema automatically evaluates and updates the competencies of each model to reduce hallucination risk while using the best each model offers, avoiding the inaccurate or nonsensical outputs common in current GenAI solutions.
Is Ema secure?
Yes, Ema takes data security and privacy seriously. All authentication and authorization requirements are met, employees only see responses based on authorization. The inbuilt privacy vault and data governance layer redact sensitive information before sharing with public LLMs. Organizations can deploy private LLM instances with data processing contained within their tenant. Ema complies with SOC 2 Type I & II, HIPAA, GDPR, ISO 27001:2022.
How does Ema ensure privacy?
Ema is built with trust at its core, compliant with HIPAA, GDPR, SOC 2, and ISO 27001. Robust privacy measures include automatic redaction and safe de-identification of sensitive data, audit logs, real-time monitoring, robust encryption of all data at rest and in transit, and explainability across all output results. For document generation, Ema checks for copyright violations to prevent IP liabilities. Ema never trains models on one customer's data to benefit other customers.
What makes Ema's customer support AI employee different?
Unlike traditional chatbots that are rigid and hard-coded, Ema deeply understands customer queries and dynamically adapts to their requests. This makes Ema incredibly easy to set up and maintain, while ensuring she never feels robotic to customers. She understands customer context and adapts in real time for natural, human-like conversations.
How do Ema's autonomous and assist modes work?
Ema intelligently determines when she can resolve an issue autonomously and when to involve a human agent. In autonomous mode, she handles the issue end-to-end. In assist mode, she escalates to a human while continuing to work in the background, providing real-time inputs and suggestions to improve agent effectiveness.