Hoory
Hoory AI is a customer support platform with AI-powered ticket automation, omni-channel inbox, and helpdesk tools for businesses of all sizes.
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What is Hoory?
Hoory AI is an all-in-one customer support portal that combines AI-powered automation with omnichannel inbox management to streamline customer service operations. The platform offers trainable AI assistants that can handle customer inquiries independently, omnichannel support across website live chat, email, WhatsApp, Telegram, SMS, Facebook, Twitter, and phone calls, and multilingual text and audio support in 120+ languages.
Key features include an AI Assistant that automates ticket resolution with 85% successful conversation handling, a no-code Chatbot Builder for creating custom conversation flows, a Live Chat widget for real-time customer interactions, and an AI Call Center Solution with automatic call distribution and multilingual phone support. The platform also offers macros, canned responses, transliteration, help center integration, contact management, team collaboration tools, and real-time analytics.
Hoory AI is designed for businesses of all sizes—from small startups to large enterprises—particularly in gaming and betting industries. It serves support teams looking to reduce response times, automate routine inquiries, scale support capabilities without proportional staffing increases, and deliver 24/7 customer service. The platform is an alternative to Intercom, Zendesk, and Salesforce Service Cloud.
Hoory pricing
Pricing model: Freemium
Hoory AI offers a free tier and 4 paid plans billed monthly or annually. Personal plan: $6/agent/month with 3 shared channels and 1 AI Assistant. Startup plan: $16/agent/month with 5 shared channels and 2 AI Assistants plus Help Center and Multilingual Support. Team plan: $26/agent/month with 8 shared channels and 5 AI Assistants. Business plan (popular): $42/agent/month with 12 shared channels and 8 AI Assistants. All plans include unlimited conversations per month, unlimited outbound email conversations, unlimited chat history, web and mobile apps, private chat notes, canned responses, file sharing, and 256-bit SSL security. A 14-day free trial is available with no credit card required.
Hoory pros
- 14-day free trial with no credit card required
- 85% of conversations successfully handled and resolved by AI
- Only 5% AI error rate on handled conversations
- Multilingual support in 120+ languages for text and audio
- Unlimited AI responses at no extra cost
- Choose from multiple LLM options including GPT-4o, Gemini, and Claude
- No-code chatbot builder with visual conversation flow designer
- Omnichannel inbox consolidates all channels on one dashboard
- AI call center solution with automatic call distribution
- Help Center integration to expand AI knowledge base
- Mobile apps available for Android and iOS
- Continuous learning from real customer conversations
- Customizable AI assistant tone and communication style
- Human hand-off when AI cannot answer questions
- Call summarization and transcription features
- Ready-made chatbot templates for lead generation, FAQs, onboarding
- 840 million messages processed annually by Hoory AI
Hoory cons
- Cannot use existing phone numbers with Call Center Solution
- AI Assistant requires training for best performance
- Business number must be purchased to test call channel fully
- 42 employee company with limited team size
- Only 500+ active users compared to larger competitors
- Pricing per agent may add up for large teams
- Custom LLM requires contacting sales team
- Some advanced features only in higher-tier plans
Frequently asked questions about Hoory
What happens if the virtual AI assistant doesn't have the answer to a customer query?
If your AI Assistant encounters a question it cannot answer, it will intelligently attempt to respond based on its existing knowledge. If it still can't provide a satisfactory answer, it will seamlessly escalate the conversation to a human agent for further assistance.
Can I customize the tone of voice used by the AI?
Absolutely! You can set specific guidelines for your virtual AI Assistant regarding how it should respond. Whether you want a friendly, professional, or casual tone, you can customize it to reflect your brand's personality.
Can I test out Hoory AI's conversational AI assistant before committing?
Yes, Hoory AI offers a 14-day free trial for individuals and businesses looking to explore the tool. This trial gives you the opportunity to evaluate its features, see how well it fits into your processes, and decide if you want to continue using it.
Can Hoory AI assist with multilingual support?
Absolutely! Hoory AI supports multiple languages, making it versatile for businesses with a global customer base. It can understand and respond to inquiries in various languages, improving the customer experience. The platform supports multilingual text and audio in 120+ languages.
What customization options are available for the live chat widget?
You can customize the website chat widget by uploading your website avatar, defining a welcome heading and tagline, setting the reply time, choosing the widget color, and adjusting the bubble position and type. You can also enable options to maximize or hide the widget as needed, allowing for a tailored chat experience.
Do I need coding skills to use the AI Chatbot Builder?
No, the Chatbot Builder is designed for users of all skill levels. Its intuitive interface allows you to create and customize chatbots without any coding experience. You can use predefined dialogues or create custom ones from scratch.
Can I use my existing phone numbers with the Call Center Solution?
No, you cannot use your existing phone numbers with the Call Center Solution. However, Hoory AI offers a range of numbers that you can purchase during the channel setup. If you don't get a number, you'll still have access to a web call channel to manage customer interactions through calls.
Is training required for using the Call Center Solution?
Yes, if you choose to connect an AI assistant to your call channel, training is necessary to ensure that your AI assistant provides precise and up-to-date information for your customers. This training will help your AI effectively handle inquiries and improve the overall customer experience.
How do I deploy my chatbot once I've built it?
Once you've created your chatbot, ensure it is connected to your preferred channel. After that, simply click the Publish button, and your chatbot will be instantly activated and ready to engage with your customers.
Is Hoory AI suitable for businesses of all sizes?
Definitely! Hoory AI is scalable and customizable to cater to the needs of businesses of any size. Whether you're a small startup or a large corporation, Hoory AI's advanced features provide a versatile solution for improving customer support operations. The platform serves startups, teams, and businesses with different plan tiers.