MetaDialog
MetaDialog is an AI-based tool focused on providing conversational interfaces for businesses. It leverages Large Language Models to offer c...
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What is MetaDialog?
MetaDialog is an AI-powered conversational platform that creates custom chatbots and customer support automation based on your business data. It automates 87% of customer support conversations in just 1 hour, providing secure multilingual customer support AI that seamlessly integrates with existing customer support software like Intercom, Zendesk, and Livechat.
The platform offers three main solutions: an SMB AI Support Platform for small businesses, an Enterprise AI Support Platform for large organizations needing to integrate Generative AI into business processes at scale, and Custom LLM services for getting your own Large Language Model trained on your data, even on-premises. MetaDialog features best-in-class language models including a top-notch retriever for lightning-fast information finding and an Arabic-English LLM more advanced than GPT 3.5 and on par with GPT 4.
Key features include data privacy with GDPR-compliant solutions where sensitive data never leaves your trusted environment, seamless customization to connect data from APIs, websites, databases, and CRMs, cutting-edge accuracy for precise answers without misinterpretation, compliance fine-tuning to follow internal company guidelines, and the flexibility to use the platform via API or install fully on-premises. The platform supports multiple channels including website chatbots, Facebook Messenger, Instagram, WhatsApp, Telegram, and social media comments.
MetaDialog is designed for small to medium businesses seeking to reduce customer support costs, enterprises needing scalable Generative AI deployment, government organizations requiring secure on-premises models, and any company wanting to automate customer interactions while maintaining data privacy and compliance. Case studies show 81% automation for jiji.ng, 20-second average resolution time for MacPaw, and +28% customer satisfaction for Fozzy.com.
MetaDialog pricing
Pricing model: Freemium
MetaDialog uses a simple pay-as-you-go pricing model with no setup fee and no annual contracts. The StartUP plan is $29 monthly with dialogues limited to 500 per month, costing $1.20 per resolved dialogue. The ScaleUP plan is $299 monthly with unlimited dialogues at $1.00 per resolved dialogue. A resolved dialogue excludes cases where customers requested human operator transfer or where the system automatically determined it could not resolve the issue and transferred to an operator. The number of training documents and pages is virtually unlimited on reasonable use principles.
MetaDialog pros
- Automates 87% of customer support conversations in 1 hour
- No setup fee for standard implementations
- No annual contracts, pay-as-you-go pricing model
- GDPR-compliant with maximum data privacy
- Custom Arabic-English LLM more advanced than GPT 3.5
- On-par with GPT 4 on extensive benchmarks
- Supports on-premises deployment for data security
- Seamless API integration with Intercom, Zendesk, Livechat
- Works with social media platforms (Facebook, Twitter, Instagram)
- Real-time database and third-party API connections
- Handles order tracking and shipment information queries
- Virtually unlimited training documents and pages
- Top-notch retriever model for lightning-fast information finding
- Tags documents for user-category-specific answers
- Automatic weekly rescanning and retraining scheduling
- Integration takes only 2-5 hours
- No coding required, just import your data
- Custom chat widget available if needed
- Handles raw emails and direct messages
- VIP customer escalation rules can be programmed
- AI redactor module removes personal information
- Servers in EU and US for location preferences
- Does not charge for unanswered questions
- Mark incorrect answers, system learns from 1-2 corrections
MetaDialog cons
- Startup plan limited to 500 dialogues monthly
- $1.20 per resolved dialogue on Startup plan is expensive
- $1.00 per resolved dialogue on ScaleUP still adds up
- Complex custom flows may require custom development fees
- Charges per API request (question-answer pair)
- 3-4 message exchanges average increases costs
- Requires API for reading, writing, and transferring conversations
- Human operator transfers excluded from charge but still occur
- Reasonable use principles apply for unlimited documents
- On-premises installation may have additional complexity
Frequently asked questions about MetaDialog
How does MetaDialog reply when it doesn't know the answer?
MetaDialog has an internal confidence score to determine where the system should and should not answer the question. When MetaDialog doesn't know the answer, it escalates the question to a human agent. Importantly, they don't charge for questions where MetaDialog doesn't know the answer.
Can MetaDialog answer 'where is my order' questions?
Yes! MetaDialog can connect to databases and third-party APIs in real time, which enables the system to get order information from the database and relevant shipment tracking information from delivery companies.
What types of data can MetaDialog be trained on?
Any data is compatible provided it is in text form. MetaDialog can use links to help or FAQs pages and scan all nested links automatically. You can upload PDFs, DOCs, CSVs, XMLs, history of previous conversations, connect APIs or databases, and tag documents so answers depend on user categories like employees vs external customers or free vs paid users.
How does MetaDialog integrate into customer support software?
There is no need to change anything on your end. MetaDialog connects easily via API to Intercom, Zendesk, Livechat, or any other support software. It works with social media for Facebook, Twitter, or Instagram comments and DMs. They can set up their own chat widget if necessary or work with raw emails. The only thing needed is an API that enables reading, writing, and transferring conversations to human agents.
Do you charge a setup fee?
No, MetaDialog doesn't charge a setup fee, provided there are no complex custom flows. For standard implementations, integration is included without additional setup costs.
How does the system go live and ensure customers are happy with replies?
When the bot and integration are ready, it's usually a good idea to roll them out gradually, starting with 10-15% of inquiries, fixing any bugs and filling gaps in data sources. Once ready, the system covers 100% of inquiries, and on average customers get over 80% customer support automation.
What is a 'request' in the API pricing model?
A request is a pair of a question and an answer. An average inquiry may consist of 3-4 message exchanges between a user and an agent (called conversation depth). MetaDialog doesn't charge for questions where the system doesn't know the answer.
Do I need to code anything to use MetaDialog?
Absolutely not. The only thing you need to do is import your data into the system. The rest is done automatically, making it accessible for users without technical coding skills.
What channels does MetaDialog support?
MetaDialog supports a custom chatbot for your website, Facebook Messenger, Instagram, WhatsApp, Telegram, and many more channels. It also handles social media comments and direct messages across platforms.
How does MetaDialog comply with GDPR requirements?
Legally speaking, MetaDialog signs a Data Processing Agreement (DPA). On the tech side, they comply with all rules required by GDPR regulations. All conversations are stored securely on servers in separate customer silos, and they can add additional privacy layers by erasing conversations or installing an AI redactor module that removes personal information, which can also be installed on-premises so personal data never leaves your servers.