Nightfall
Nightfall AI's Zendesk DLP is an AI-native tool designed for data leak prevention. It is designed to reduce the risk of sharing confidential, malicious, or pers...
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What is Nightfall?
Nightfall's Zendesk DLP is an AI-powered data loss prevention solution designed to automatically detect and remediate sensitive data exposure in Zendesk support tickets, comments, and file attachments. The tool uses pre-trained LLM and Computer Vision models to identify secrets, credentials, PII, PHI, and PCI data with 95% precision, including data hidden within screenshots and conversation threads.
Key features include real-time scanning of all Zendesk support channels (email, web forms, chat, and API integrations), intelligent automated remediation workflows for quarantines, deletions, and alerts, complete data lineage tracking from entry through export, and a Human Firewall feature that coaches support teams with immediate notifications when sensitive data is detected. The solution also scans historical support interactions across all agent groups and enables self-remediation options through Slack, Email, and Teams without disrupting customer interactions.
This tool is designed for security teams at companies using Zendesk for customer support, particularly in industries like fintech, healthcare, and SaaS that handle sensitive customer data. It's ideal for organizations needing to maintain compliance with HIPAA, PCI, and PII regulations while protecting customer-submitted sensitive data that flows into tickets through multiple channels without pre-filtering.
Nightfall pricing
Pricing model: Free
The website does not display specific pricing details. Contact is required through 'Get a demo' or 'Chat with a Nightfall expert' options. The page mentions 10x lower total cost of ownership as a benefit. To learn more or book a meeting, email [email protected].
Nightfall pros
- 95% precision in detecting sensitive content
- AI-powered with pre-trained LLM models
- Computer Vision detects data in screenshots
- Real-time scanning of all Zendesk channels
- Scans historical tickets going back years
- Intelligent automated remediation workflows
- Automatic redaction of sensitive text
- Automatic deletion of sensitive attachments
- Complete data lineage tracking
- Tracks downloads and record transfers
- Human Firewall coaches support teams
- Self-remediation via Slack, Email, Teams
- 95% precision reduces false positives
- 10x lower total cost of ownership
- 80% self-resolution rate
- Instant integration in a few clicks
- Always-on protection without disrupting work
- Covers email, web forms, chat, API integrations
- Works with outsourced support teams
- Centralized security controls for sync data
Nightfall cons
- Requires Nightfall API key setup
- Needs Detection Policy with webhook URL
- Webhook server required for file scanning
- Async scanning requires webhook monitoring
- Python environment needed for some tutorials
- API key must be authorized for file scanning
- No true free tier mentioned on page
- Demo required to see full pricing
Frequently asked questions about Nightfall
What data does Nightfall detect in Zendesk?
Nightfall automatically detects secrets, credentials, PII (personally identifiable information), PHI (protected health information), and PCI data across all tickets, comments, and attachments in Zendesk. It uses AI-powered detection to find this sensitive content even within screenshots and conversation threads.
What is the accuracy of Nightfall's detection?
Nightfall uses pre-trained LLM and Computer Vision models that detect sensitive content with 95% precision across tickets, comments, and attachments.
Which Zendesk channels does Nightfall monitor?
Nightfall monitors all Zendesk support channels in one solution including email, web forms, chat, and API integrations. It scans both real-time tickets and historical support interactions.
What automated remediation actions does Nightfall support?
Nightfall sets up automated DLP workflows for quarantines, deletions, alerts, and coaching end users. It can instantly redact sensitive text, delete attachments, mark attachments as private, and more based on content classification.
Can Nightfall scan historical Zendesk tickets?
Yes, Nightfall can scan years of historical support interactions across all agent groups, not just new real-time tickets.
What is the Human Firewall feature?
The Human Firewall feature coaches support teams with immediate notifications when sensitive data is detected. It enables self-remediation options across various channels such as Slack, Email, and Teams without disrupting customer interactions.
Does Nightfall track data movement in Zendesk?
Yes, Nightfall provides complete data lineage by tracking sensitive data movement from entry through export, capturing downloads and record transfers with full context about users, timing, destination, and all user actions in between.
What compliance standards does Nightfall help with?
Nightfall helps organizations maintain compliance with HIPAA, PCI, and PII regulations by detecting and remediating sensitive data in Zendesk tickets.
How quickly can I integrate Nightfall with Zendesk?
You can integrate with Zendesk in a few clicks. Nightfall provides always-on protection while staying out of your way, designed and built for the way teams collaborate in Zendesk.
What customer groups have access to sensitive data in Zendesk?
Sensitive information persists across open, pending, on-hold, and solved tickets with varying visibility to different agent groups, outsourced support teams, and third-party vendors. Nightfall helps secure data across all these groups.