PineAi
PineAi is a personal AI assistant designed to tackle outbound calls such as fee disputes, travel arrangements, reservations, and other task...
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What is PineAi?
PineAi is an autonomous consumer AI agent that completes real-world customer-service tasks by making phone calls, sending emails, and using web interfaces on your behalf. Founded in late 2024 and officially launched in January 2025 by CEO Stanley Wei and CTO Vincent Sun, Pine actively executes tasks rather than just providing suggestions. It handles bill negotiations, subscription cancellations, complaint filing, compensation/refund claims, travel assistance, appointment booking, and personal communication tasks across industries like telecom, banking, utilities, insurance, travel, car rentals, e-commerce, and food delivery.
Key features include AI-powered negotiation with a 93% success rate, average 20% bill reduction on telecom/cable services, up to $50 average complaint payout from hotels/airlines, and 270 minutes saved per user on average. Pine has saved consumers over $3 million and serves 53,726+ users. The platform uses encrypted data handling with zero-knowledge asymmetric encryption, temporarily processes sensitive data only with user approval, and offers a dedicated Pine email inbox. It works across iOS App Store, Android Google Play Store, and website, handling up to 5 concurrent tasks on personal plans.
Pine is designed for busy professionals who value time over savings, neurodivergent consumers (particularly the autistic community) and those with phone anxiety, frequent travelers dealing with airline bureaucracy, vulnerable consumers facing subscription traps, and those with language barriers. The AI agent navigates hostile customer service systems, waits on hold, manages transfers, and provides conversation summaries. It detects hidden fees on bills, analyzes statements for unfair charges, and pushes back on bills and fees to get money refunded without the user lifting a finger.
PineAi pricing
Pricing model: Free
Pine offers two subscription plans billed annually: Personal & Family plan at $6.10/week (originally $9.00, 32% OFF) with 6,000 credits/month (~6-30 tasks), personal bill negotiation with no extra fee, dedicated Pine email inbox, and up to 5 concurrent tasks. Team & Company plan at $36.90/week (originally $46.20, 20% OFF) with 40,000 credits/month (~40-200 tasks), unlimited business negotiation tasks, and up to 20 concurrent tasks. Annual plans run bill negotiation with credits only, with no percentage success fee. There is also a pay-as-you-go option where you set a custom tip amount before a task starts, with secure payment pre-authorization (temporary hold, not immediate charge), and you only pay when the task successfully completes. Users can try Pine for free today.
PineAi pros
- 93% success rate on bill negotiations
- Average 20% bill reduction on telecom and cable
- 270 minutes saved per user on average
- $3+ million saved for consumers total
- 53,726+ active users trusting the service
- Aktively executes tasks (calls, emails, web actions) rather than just suggesting
- One-and-done task completion for complex multi-step workflows
- Zero-knowledge asymmetric encryption for data security
- Does not sell or share personal data with unaffiliated third parties
- Sensitive data erased after job completion, never stored long-term
- Works across iOS, Android, and website platforms
- Handles up to 5 concurrent tasks on personal plan
- Dedicated Pine email inbox for all communications
- Up to $50 average payout for hotel/airline complaints
- Detects hidden fees and unfair charges on bills
- No percentage success fee on annual plans for bill negotiation
- Accessible for users with phone anxiety or language barriers
- Background operation while user chats with the AI
- Follows up until task is fully completed
- Series A funding of $25M validated in December 2025
PineAi cons
- Only available in English language
- Not intended for users under age 18
- Success-based pricing means you only pay when task completes
- Temporary payment pre-authorization hold before task starts
- Personal plan limited to 5 concurrent tasks maximum
- 6,000 credits/month on personal plan (~6-30 tasks)
- No monthly billing option mentioned (only annual)
- Sensitive data like SSN still required for some tasks
- 128-bit encryption may not meet highest security standards
- Does not respond to 'Do Not Track' browser signals
Frequently asked questions about PineAi
What's the difference between monthly and annual billing — besides the price?
Annual plans run bill negotiation with credits only, with no percentage success fee. Monthly billing would include a success fee percentage on bill negotiations, while annual billing eliminates this extra fee entirely. Annual plans also offer significant discounts (32% OFF for Personal, 20% OFF for Team).
What happens at 0 credit balance?
When you reach 0 credit balance, Pine cannot execute additional tasks that require credits until your subscription refreshes with credits the following month. Your subscription refreshes with credits monthly, so Pine can keep handling tasks as they come up. Credits cover calls, forms, refunds, disputes, research, and follow-up work until the task is done.
How does bill negotiation billing work?
Bill negotiation uses credits from your subscription plan. On annual plans, bill negotiation runs with credits only, with no percentage success fee. On other billing options, there may be a success fee percentage charged after successful negotiation. Pine cuts telecom and cable bills by 20% through AI negotiation, and you only pay when the task works successfully.
What types of charges might I see?
You may see charges for subscription plans (weekly billed annually), temporary pre-authorization holds before tasks start (not immediate charges), and final charges only after successful task completion. On non-annual plans, there may be a percentage success fee for bill negotiations. Credits are consumed for calls, emails, forms, refunds, disputes, research, and follow-up work.
Can a Pine AI employee see my credit card number or SSN?
No. Pine uses zero-knowledge asymmetric encryption, meaning employees cannot access your data in plaintext. Sensitive data like credit card numbers and SSN are processed ephemerally in a cryptographic vault and erased when the job is done—they are never stored in long-term storage. Only you can access your encrypted data.
How do you use my data to train your AI?
Pine does NOT use your personal information to train, develop, or refine any artificial intelligence or machine learning models—neither their own nor those of third-party AI providers. Your data is used solely to operate Pine's services, fulfill your requests, and improve the platform through usage analysis, but never for AI training.
What happens if there's a security incident?
Pine maintains a dedicated security team that continuously monitors systems. If unusual activity is detected on your account, you will be notified right away. The company regularly engages independent security experts to test systems and identify vulnerabilities, aligning practices with SOC 2, GDPR, and CCPA frameworks. If you believe your data may have been compromised, contact [email protected] immediately.
Is this really secure enough for my most sensitive tasks?
Yes. Pine is built with bank-level security (128-bit or higher encryption in transit and at rest), zero-knowledge asymmetric encryption, independent verification audits, and dedicated monitoring. Sensitive data is processed ephemerally in a cryptographic vault and erased when done. Pine aligns with SOC 2, GDPR, and CCPA standards, and never sells or shares your data with unaffiliated third parties.
How does Pine make money?
Pine makes money through subscription plans (Personal & Family at $6.10/week annually, Team & Company at $36.90/week annually) and pay-as-you-go task completion fees. On non-annual plans, there may be a percentage success fee for bill negotiations. The company also raised Series A funding of $25M in December 2025, validating their business model.
What types of services can Pine help me with?
Pine can help with car rentals (Hertz, Avis, Enterprise), banking (maintenance fees), e-commerce (complaints & refunds), ride hailing (complaints & refunds), subscriptions (cancellation & refund), utilities (bill negotiation), travel & stay (complaints & refunds), food delivery (complaints & refunds), and telecom services (bill negotiation). It also handles appointment booking, information inquiries, and personal communication tasks.