REVE Chat
AI omnichannel customer service platform with AI agents, chatbots, live chat, and ticketing. Free plan available.
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What is REVE Chat?
REVE Chat is an AI-driven customer service and engagement platform built to help businesses support visitors in real time, automate conversations, and manage customer interactions across channels. Its core positioning combines live chat, AI chatbots, ticketing, and omnichannel inbox management in one system.
The website emphasizes a unified smart inbox that lets teams handle conversations from website chat and connected channels like Facebook, Instagram, WhatsApp, and more from a single place. It also highlights proactive engagement tools, visitor monitoring, ticketing, and collaboration features designed to make support faster and more organized.
REVE Chat’s AI side centers on Brain AI and AI Agents, with no-code visual flow building, multilingual support, dynamic actions, human handover, and deep integrations. The platform is aimed at support, sales, and growth teams that want to automate routine questions, qualify leads, and scale customer conversations without losing human oversight.
It appears especially relevant for businesses in eCommerce, BFSI, telecom, and other customer-facing industries that need omnichannel support and conversational automation. The product also offers website widget and SDK-based implementation, so it can be used on sites and within apps.
Overall, REVE Chat is designed for teams that want both traditional live chat and AI-powered automation in a single customer engagement stack. The website frames it as a tool for support efficiency, lead generation, and customer experience improvement.
REVE Chat pricing
Pricing model: Freemium
REVE Chat offers a Free plan starting at $0/mo, plus Starter, Growth, and Enterprise tiers. The pricing page says billing depends on package, seats, AI credits, and add-ons, and it also offers a 14-day free trial with no credit card required. The Free plan includes 1 seat, 100 sessions, 100 AI credits per month, website/Facebook/Shopify/WooCommerce channels, widget theme customization, 30 days of chat history, and no support. Starter adds 10,000 sessions, Instagram, chat tags, basic reporting, and 90 days of chat history. Growth adds 1 AI Agent, unlimited sessions, WhatsApp, business email, proactive chat, audio/video calls, screen sharing, agent monitoring, enhanced reporting, and 365 days of chat history. Enterprise adds 3 AI Agents, Telegram, Mobile SDK, Play Store, App Store, reviews, skill-based priority routing, co-browsing, permission management, advanced reporting, advanced ticket features, whitelabeling, and unlimited chat history. The pricing page also lists add-ons such as AI Credits at $0.02 per credit, WhatsApp at $8/mo, SMS Campaign at $5/mo, WebPush Campaign at $5/mo, Telegram at $6/mo, Viber at $6/mo, Business Email at $5/mo, YouTube at $8/mo, Google Map Review at $8/mo, Play Store at $7/mo, App Store at $7/mo, and Whitelabel at $199/mo.
REVE Chat pros
- Unified omnichannel inbox
- Live chat and chatbot in one platform
- AI Agent support
- No-code visual flow builder
- Human handover for escalation
- Proactive chat with visitors
- Website traffic monitoring
- Ticketing system included
- Multilingual conversation support
- Deep system integrations
- Voice notes support
- Audio and video calls
- Screen sharing in higher plans
- Co-browsing in Enterprise
- Role and permission management
- Advanced reporting options
- Whitelabeling available
- Connects website, app, and social channels
- Free trial with no credit card required
- Widget theme customization
REVE Chat cons
- Free plan has only 1 seat
- Free plan includes only 100 sessions
- Free plan has no support
- Some channels are add-ons only
- WhatsApp requires an add-on
- Telegram requires an add-on
- Viber requires an add-on
- AI usage depends on limited credits
- Extra AI credits cost extra
- Whitelabeling is a paid add-on
- Several advanced features are reserved for higher tiers
- Enterprise features require a higher-priced plan
- Pricing can be harder to estimate with add-ons
- Some integrations need separate setup or add-ons
- Feature availability varies significantly by plan
Frequently asked questions about REVE Chat
What is REVE Chat?
REVE Chat is an AI-powered omnichannel customer service platform that combines live chat, chatbots, AI agents, and ticketing so businesses can manage customer conversations in one place. It is designed for support, sales, and customer engagement across web, app, and connected messaging channels.
Which channels does REVE Chat support?
The platform supports website chat and connects to channels such as Facebook, Instagram, WhatsApp, Telegram, Viber, business email, YouTube, Google Map reviews, Play Store, App Store, and mobile apps through SDK options. Some channels are included only in higher plans, while others are available as add-ons.
Does REVE Chat have a free plan?
Yes. The Free plan is available at $0/mo and includes 1 seat, 100 sessions, 100 AI credits per month, website/Facebook/Shopify/WooCommerce support, widget theme customization, and 30 days of chat history. The Free plan does not include support.
Is there a free trial?
Yes. The website states that new users get a 14-day free trial with no credit card required. The trial includes access to Enterprise features, including 10 agent seats, 5,000 AI credits, and 1,000 chatbot sessions.
What are AI Credits used for?
AI Credits are used for AI-powered features such as AI Copilot, AI Agents, AI-generated replies, AI knowledge search, AI automation, and AI training activity. The pricing page also says extra credits can be purchased as an add-on when the included monthly allowance is not enough.
What is the difference between a session and a seat?
A seat is a person on your team who can log in and use the platform, such as an agent, admin, supervisor, or manager. A session is a customer conversation handled through REVE Chat, whether it comes from live chat, chatbot automation, or a bot-to-agent handoff.
Can REVE Chat hand off chats from bot to human agents?
Yes. The platform supports human handover so chatbot or AI Agent conversations can be transferred to live agents when needed. This lets businesses automate routine questions while still escalating more complex issues to people.
Does REVE Chat support chatbots without coding?
Yes. REVE Chat provides a no-code visual flow builder for creating chatbots and AI agents. The website also describes chatbot training tools such as FAQs, keywords, synonyms, and intent training.
What features are in the Growth plan?
Growth includes everything in Starter plus 1 AI Agent, unlimited sessions, WhatsApp, business email, 365 days of chat history, proactive chat with visitors, audio and video calls, screen sharing, agent chat monitoring, and enhanced reporting. It is positioned for teams that need more automation and collaboration than the lower tiers.
What does Enterprise add?
Enterprise includes everything in Growth plus 3 AI Agents, Telegram, Mobile SDK, Play Store and App Store support, review management, unlimited chat history, skill-based priority routing, co-browsing, permission management, advanced reporting, advanced ticket features, and whitelabeling. It is aimed at larger teams and businesses that need broader channels and advanced controls.