Ribbo
Ribbo is an AI customer support tool designed for businesses of all sizes. Its core proposition is to handle a substantial volume of customer service inquiries ...
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What is Ribbo?
Ribbo is an AI customer support agent for businesses that learns from your docs, website content, FAQs, support history, and other sources to answer customer questions. It is positioned as a ChatGPT-based support bot that can handle a large share of routine inquiries, with the site claiming it can resolve about 40–70% of customer support questions.
The product is designed to reduce support workload and provide instant answers around the clock. It is aimed at small and midsize businesses, but the pricing page also shows team-oriented tiers for growing companies and larger organizations.
Ribbo can be embedded on a website as a live chat widget, either as a floating bubble or a full-size chat. The website also highlights customization options for design and tone of voice so the bot can match a brand.
It supports multiple data sources, multilingual training and conversations, editable chat history for simple fine-tuning, and human handoff when a live operator needs to take over. The platform also exposes a REST API for working with chats, messages, applications, and customers, which makes it useful for businesses that want to connect it to other tools or workflows.
Ribbo pricing
Pricing model: Freemium
Ribbo offers a Free plan at $0 with 30 message credits, 1 chatbot app, 1,000,000 characters of your data, and 5 MB file upload. The Small plan is $20/month and includes 2,000 message credits per month, 2 chatbot apps, 2,000,000 characters of your data, 10 MB file upload, automated retraining every 24 hours, and 1 team member. The Medium plan is $50/month and includes 5,000 message credits per month, 5 chatbot apps, 4,000,000 characters of your data, 30 MB file upload, automated retraining every 6 hours, 3 team members, and access to GPT-4 and Claude. The Large plan is $100/month and includes 10,000 message credits per month, 15 chatbot apps, 6,000,000 characters of your data, 70 MB file upload, automated retraining every 1 hour, 5 team members, and access to GPT-4 and Claude. The Enterprise plan is $500/month and includes 40,000 message credits per month, 50 chatbot apps, 12,000,000 characters of your data, 100 MB file upload, automated retraining every 1 hour, 10 team members, access to GPT-4 and Claude, and removal of Powered by Ribbo.ai branding. Ribbo states that only bot response messages are charged, that GPT-3.5 responses cost 1 credit, and GPT-4 responses cost 20 credits.
Ribbo pros
- Trains on docs, website content, FAQs, and support logs
- Claims to handle 40-70% of support inquiries
- Provides instant customer responses
- Available 24/7 for around-the-clock support
- Reduces support team workload
- Works well for repetitive questions
- Embeds as a website chat widget
- Supports floating bubble or full-size chat display
- Customizable design and tone of voice
- Allows human handoff to live operators
- Supports multilingual documents and conversations
- Lets you review complete chat history
- Allows editing incorrect answers for future improvement
- Offers REST API access for custom integrations
- Includes automated chatbot retraining on paid plans
- Supports multiple chatbot apps on higher tiers
- Includes team member access on paid plans
- Offers GPT-4 and Claude on higher tiers
- No coding skills needed to set up
- Free plan available to test the product
Ribbo cons
- Free plan is limited to 30 message credits
- Free plan allows only 1 chatbot app
- Free plan has only 5 MB file upload
- Low-tier plans have limited message credits
- GPT-4 responses consume far more credits than GPT-3.5
- Higher-capacity features require paid plans
- Team collaboration is limited on lower tiers
- Advanced retraining frequency improves only on pricier plans
- Branding removal is only on Enterprise
- Large data and upload limits depend on plan
- May still require human oversight for incorrect answers
- Support quality depends heavily on the data you provide
- Complex questions may be better suited to GPT-4 tiers
- The website does not show a full public feature comparison for every integration
- Pricing scales quickly as usage and team size grow
Frequently asked questions about Ribbo
What is Ribbo AI used for?
Ribbo AI is used to create a customer support chatbot trained on a company’s own data, including docs, website content, FAQs, blog posts, and support chat logs. The goal is to answer customer questions automatically, reduce support workload, and provide instant help around the clock.
What types of data can I train Ribbo on?
The website says Ribbo can train on docs, website content, blog posts, documentation, historical customer support chat logs, FAQs, and other accessible data you provide. It also says you can upload documents in any language, which helps the bot learn from multilingual source material.
Can Ribbo be embedded on my website?
Yes. Ribbo says you can integrate the chatbot into your website as a live chat widget. It can be displayed as either a floating bubble or a full-size chat, so you can match the format to your site design and support flow.
Does Ribbo support human handoff?
Yes. Ribbo says conversations can be handed off from the AI bot to a live operator when needed. The help docs also explain that operators can take over a chat from chat history, stop the bot from replying, and turn the bot back on later if they want the AI to resume.
What does the free plan include?
The free plan includes 30 message credits, 1 chatbot app, 1,000,000 characters of your data, and 5 MB file upload. Ribbo says this free plan is available immediately after signing up and lets users test the platform before purchasing.
How does Ribbo charge for usage?
Ribbo says it charges only for bot response messages, not for all message types. It defines message credits as the unit used to charge each bot response, with GPT-3.5 responses costing 1 credit and GPT-4 responses costing 20 credits.
What AI models can Ribbo use?
Ribbo says its higher plans give access to GPT-4 and Claude. The pricing page also explains that GPT-3.5 is faster and cheaper, while GPT-4 is more accurate and better for complex questions.
How often does Ribbo retrain the chatbot?
Retraining frequency depends on the plan. Small includes automated retraining every 24 hours, Medium every 6 hours, and Large and Enterprise every 1 hour, which helps keep the bot aligned with updated content.
Can I edit wrong answers?
Yes. Ribbo says you can view the complete chat history of the chatbot and edit incorrect answers. The site says future questions with the same context will then be answered correctly, which makes simple fine-tuning possible.
Is there an API for Ribbo?
Yes. Ribbo provides a REST API at https://www.ribbo.ai/api/v1/ for working with data such as applications, chats, messages, and customers. The help docs show authenticated endpoints for posting messages and using chat history or custom message history to generate more context-aware replies.