SeaTicket
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What is SeaTicket?
SeaTicket is an AI-powered unified issue management platform that centralizes, structures, and analyzes software issues across multiple channels. It synchronizes GitHub issues, forum topics (including Discourse), email support, website tickets, and other resources into a single workspace, eliminating the fragmentation of handling issues in disconnected tools.
Key features include multi-channel issue aggregation, AI agent assistant that autonomously resolves issues using the knowledge base and previous cases, AI-powered search and filtering, AI chat for discussing issues, cross-channel similar issue detection, ticket creation and tracking, data linking between tickets/issues/tasks/documents, team collaboration tools, unlimited team members, knowledge base creation, external support portal, API access, and data export. The platform also offers advanced reporting and analytics, Single Sign-On (SSO), and issue tagging/categorization.
SeaTicket is designed for open source projects that collect user issues from forums and GitHub, product teams identifying recurring issues to prioritize fixes, customer support teams organizing incoming issues from multiple channels, and software teams tracking bugs and technical discussions. It helps teams handle issues from multiple external and internal channels, gain visibility and ownership across large ticket volumes, reduce repetitive support and triage work, and value collaboration with shared knowledge.
SeaTicket pricing
Pricing model: Freemium
SeaTicket offers 5 pricing tiers: Free at $0/month with up to 1,000 issues and 100 AI credits/month (community support); Starter at $25/month with up to 2,500 issues and 500 AI credits/month (email support); Pro at $100/month with up to 10,000 issues and 2,000 AI credits/month (priority support); Business at $500/month with up to 50,000 issues and 10,000 AI credits/month (advanced reporting/analytics, SSO, dedicated support); and Enterprise with custom pricing for custom issue limits, custom AI credits, enterprise security options, dedicated infrastructure, SLA guarantees, and dedicated customer success manager. All plans include multi-channel aggregation, similar-issue detection, search, team collaboration, AI chat, AI agent features, API access, knowledge base, and data export. Additional AI credits can be purchased when needed (1,000 credits ≈ $10).
SeaTicket pros
- Centralizes GitHub issues, forum threads, email support, and website tickets in one workspace
- AI agents autonomously resolve issues using knowledge base and previous cases
- Multi-channel issue aggregation eliminates fragmented tool usage
- Cross-channel similar issue detection uncovers recurring problems
- AI-powered search and filtering finds relevant issues quickly
- AI chat enables interactive discussion about specific issues
- Turns unstructured conversations into AI-generated structured tickets
- Data linking captures relationships between tickets, issues, tasks, and documents
- Unlimited team members on all plans
- Built knowledge base with searchable resolved issues
- External support portal for customer-facing issue tracking
- API access for integrations with other systems
- Data export at any time for portability
- Flexible annotations and custom properties for richer context
- Unified dashboard provides complete visibility across all channels
- Secure cloud infrastructure protects your data
- Issue summarization and classification automate triage work
SeaTicket cons
- Free plan limited to 1,000 issues and only 50-100 AI credits per month
- Starter plan at $25/month may be expensive for very small teams
- Business plan at $500/month is pricey for mid-sized organizations
- AI credits are consumed quickly with heavy summarization and classification usage
- Additional credits must be purchased separately when monthly allowance exhausted
- No per-seat pricing flexibility for teams with varying issue volumes
- Enterprise plan requires custom pricing negotiation rather than transparent pricing
- Free plan only includes community support, no email or priority support
- Advanced reporting and analytics only available on Business and Enterprise plans
- Single Sign-On (SSO) limited to Business and Enterprise plans
Frequently asked questions about SeaTicket
What is an issue?
An issue represents a problem report, request, or discussion collected from different channels such as email, forums, GitHub, social media, or support forms. SeaTicket aggregates related reports and discussions into a single issue for easier tracking and management.
What happens if I exceed the issue limit?
You can upgrade your plan at any time to increase your issue capacity. The issue limits represent the total number of issues stored in your workspace.
What happens if I run out of AI credits?
You can purchase additional credits whenever needed. Credits are used when running AI-powered features such as issue summarization, issue classification, chat with AI about an issue, and resolving issues by AI agent.
Do you offer annual billing?
Annual billing options may be available. You need to contact the SeaTicket team for more details about annual billing arrangements.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time, and billing will be adjusted accordingly based on the new plan selected.
What sources can SeaTicket sync issues from?
SeaTicket seamlessly integrates GitHub Issues, Forum Threads (including Discourse), Email Support, Website Tickets, and other resources into one unified platform for multi-channel issue aggregation.
How do AI credits work?
Credits are used when running AI-powered features in SeaTicket such as issue summarization, issue classification, chat with AI about an issue, and resolving issues by AI agent. Each plan includes a monthly credit allowance, and 1,000 credits are roughly equivalent to about $10 of AI processing usage depending on the model and task type.
What is included in all plans?
All plans include multi-channel issue aggregation, cross-channel similar issue detection, issue tagging and categorization, AI chat, AI agent for analysis and workflow, AI-powered search and filtering, unlimited team members, knowledge base, external support portal, team collaboration tools, API access, secure cloud infrastructure, and data export at any time.
Who is SeaTicket designed for?
SeaTicket is designed for open source projects collecting and analyzing user issues from forums and GitHub, product teams identifying recurring product issues to prioritize fixes based on real user reports, customer support teams organizing incoming issues from multiple channels to respond more efficiently, and software teams tracking bugs and technical discussions without manually reviewing duplicate reports.
Can I export my data from SeaTicket?
Yes, you can export your data at any time. Data export is included in all plans as part of the core capabilities, ensuring data portability.