Second Nature AI
Second Nature is a sales training software that leverages conversational AI technology. It functions by engaging sales representatives in realistic discussions ...
Last verified:
What is Second Nature AI?
Second Nature AI is an innovative platform that leverages conversational AI to deliver life-like role-play simulations for training customer-facing teams. It enables sales professionals, customer support agents, and others to practice real-world conversations with AI avatars named Jenny and others, receiving personalized feedback aligned with company guidelines. The tool supports creating custom simulations from various content sources like sales decks, recorded calls, websites, and videos, making it easy to onboard, coach, train, and certify teams at scale.
Key features include AI-powered role-play types such as video calls, slide presentations, pitch recordings, product demos with screen sharing, and compliance certifications. The AI Assistant automates roleplay creation by generating personas, contexts, and objections from text descriptions or uploaded files up to 20. Additional capabilities encompass dynamic moving avatars, persona moods for nuanced interactions, AI screen action analysis from call recordings, multilingual support for over 20 languages, gamification, scorecards, leaderboards, and advanced reporting for performance insights.
Designed for sales leaders, L&D managers, customer success, support, technical teams, HR, and marketing professionals in enterprises and growing companies. It accelerates proficiency by 21%, reduces onboarding time by 27%, boosts deal closures, and improves customer satisfaction. World-class companies like Oracle NetSuite and GoHealth use it to enhance training effectiveness and productivity.
Second Nature AI pricing
Pricing model: Free
No public pricing details available on the website; listed prices on marketplaces are placeholders. Features free ready-to-use role plays and personalized simulations after email signup. Paid plans are custom private offerings based on use-case; contact sales at [email protected] for details on tiers, inclusions, and enterprise options.
Second Nature AI pros
- Life-like AI avatars with realistic movements and expressions
- Supports video call role plays for confident real meetings
- Slide presentation simulations with instant feedback
- Pitch recording with automated soft skills scoring
- Product demo screen share practice for sales engineers
- AI Assistant generates roleplays from text or 20 files
- AI screen action analysis from perfect call recordings
- Over 20 languages including Mandarin, Spanish, French
- Persona moods for nuanced, realistic conversations
- Custom simulations from sales decks, videos, websites
- Gamification with leaderboards and certifications
- Personalized feedback matching company guidelines
- Advanced reporting on team and individual performance
- Reduces onboarding time by 27 percent
- Accelerates proficiency attainment by 21 percent
- Template library for SPIN, MEDDPICC, BANT sales
- Multilingual global team training support
Second Nature AI cons
- No public pricing details; requires sales contact
- Enterprise-focused, may overwhelm small teams
- Free role plays need email registration
- Desktop preferred for full AI role play access
- Ongoing feature additions may disrupt access
- Custom setups demand content preparation time
- Limited to customer-facing conversation training
- AI generation quality varies by input files
- No self-serve paid plans listed online
Frequently asked questions about Second Nature AI
What types of AI role plays does Second Nature support?
Second Nature supports Video Call Role Play for practicing sales conversations, Slide Presentation Role Play for corporate deck fluency, Pitch Recording for quick submissions with AI scoring, Product Demo/Screen Share Role Play for demos, and Compliance & Certifications for team-wide engagement.
How does the AI Assistant create roleplays?
The AI Assistant builds full roleplays in minutes from freeform text descriptions, uploaded content like sales decks or job descriptions up to 20 files. It handles personas, context, objections automatically; users preview, refine, and publish for team deployment.
What languages are supported for simulations?
Over 20 languages including Portuguese, Spanish, Hebrew, Dutch, German, French (Canada/France), Japanese, Polish, Italian, Korean, Mandarin Chinese, Hindi, Turkish, Malay, Swedish, Arabic (UAE), Norwegian, Finnish, Hungarian, Czech, and Danish, with more coming.
Can I use my own content to build simulations?
Yes, easily load sales decks, recorded calls, websites, videos, or any content to generate customized AI role plays. Practice any conversation, train on specific subjects, and align feedback with your guidelines.
What is AI screen action analysis?
Upload a recording of a perfect call; AI breaks it into key actions for checklists used in scoring and feedback. Grades trainees on completion of actions for focused, fair training scalable across teams.
Are there free role plays available?
Yes, try free ready-to-use role plays like Master the Discovery Call, Crush Cold Calling, Objection Handling. Build personalized ones for discovery calls, cold calling, objection handling after entering information.
What templates are in the library?
Sales templates for SPIN, MEDDPICC, BANT; service templates for customer success, service, technical support; HR for job interviews, manager talks; learning for video/reading comprehension; marketing for webinar follow-ups.
How does it provide feedback?
AI gives real-time personalized feedback on performance, soft skills, adherence to guidelines via built-in scorecards. Managers review recordings; advanced insights track team proficiency.
Is it suitable for non-sales teams?
Yes, supports customer success, support, technical leads, HR (interviews, diversity), marketing (ICP training), managers for various conversations beyond sales.
What results do customers see?
27% decrease in onboarding time, 21% faster proficiency attainment, more deals closed, improved customer satisfaction. Used by Oracle NetSuite for opportunities, GoHealth for onboarding.