SideKik
SideKik is an AI-powered tool designed to provide on-demand answers and in-context solutions for complex application challenges. It aims to...
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What is SideKik?
Sidekik is an AI-driven assistant specifically designed for Salesforce users, providing instant, contextualized responses to Salesforce queries. Powered by OpenAI and running on the Azure OpenAI service, Sidekik delivers ChatGPT experiences tailored to the Salesforce ecosystem, helping administrators, developers, and analysts master enterprise applications more efficiently.
Key features include a knowledge base connector for Salesforce that provides curated on-demand answers from up-to-date application knowledge articles, custom connectors for private data sources, and the ability to connect your own custom knowledge bases. The tool enables users to receive prompt answers to configuration inquiries, quickly diagnose and fix issues, and familiarize themselves with the latest Salesforce features and updates. Sidekik passed the Salesforce developer certification with a score of 82%, demonstrating its reliability for resolving Salesforce issues.
Sidekik is designed for Salesforce administrators, developers, analysts, and any professionals working with Salesforce who need quick support without manually sifting through FAQs and documentation. It reduces troubleshooting time to near zero by loading all 32,000+ Salesforce knowledge articles into its custom ChatGPT engine, allowing users to resolve issues quickly and independently.
SideKik pricing
Pricing model: Paid
Plus Plan: $15.00 per user per month. Includes curated on-demand answers from up-to-date application knowledge base, up to 500 messages per user, up to 2 connectors, custom knowledge bases with 100K token processing per month and 100K token storage for Private Connectors, data encryption at transit and rest, and 90-day message retention. Enterprise Plan: Custom pricing. Features include Enterprise User Management, custom knowledge bases with 500K token processing per month and 500K token storage for Private Connectors, up to 5 connectors, data encryption at transit and rest, and 1-year message retention. No free trial available.
SideKik pros
- Provides instant answers to Salesforce configuration inquiries
- Quickly diagnoses and fixes Salesforce issues
- Powered by OpenAI with GPT-4 capabilities
- Runs on Azure OpenAI service for reliability
- Includes Salesforce knowledge base connector with 32,000+ articles
- Passed Salesforce developer certification with 82% score
- Reduces troubleshooting time to near zero
- Allows custom knowledge base connections for private data
- Supports up to 500 messages per user on Plus plan
- Enables adding up to 2 connectors on Plus plan
- Offers 100K token processing per month on Plus plan
- Provides 100K token storage for Private Connectors
- Data encryption at transit and rest
- Enterprise plan supports up to 5 connectors
- Enterprise plan offers 500K token processing monthly
SideKik cons
- No free trial available
- Plus plan limited to 500 messages per user
- Only 2 connectors allowed on Plus plan
- 90-day message retention on Plus plan
- GPT-4 not yet available as engine option
- Custom pricing required for Enterprise plan
- Limited to Salesforce ecosystem primarily
- Requires subscription starting at $15 per user monthly
Frequently asked questions about SideKik
What is Sidekik?
Sidekik is an AI-driven assistant aimed at delivering immediate support for Salesforce users. It's a custom ChatGPT engine loaded with all 32,000+ Salesforce knowledge articles, powered by OpenAI and running on the Azure OpenAI service, providing instant, contextualized responses to Salesforce queries.
How do I sign up for Sidekik?
You can sign up on the Sidekik website at https://sidekik.chat. After visiting the site, you can join the limited Beta release or get on the waitlist to try it out.
How do I enable the Salesforce knowledge base connector?
Enable the knowledge base connector for Salesforce in the 'add a connector' settings on the Sidekik platform. This connects you to the extensive Salesforce knowledge articles database.
What AI technology powers Sidekik?
Sidekik runs on the Azure OpenAI service and is powered by OpenAI. Currently it uses GPT technology, with GPT-4 expected to be an option as an engine for Sidekik in the future.
What is the pricing for Sidekik?
The Plus Plan starts at $15.00 per user per month. The Enterprise Plan offers custom pricing. There is no free trial available for Sidekik.
How many messages can I send on the Plus plan?
The Plus plan allows you to send up to 500 messages per user per month.
How many connectors can I add?
On the Plus plan, you can add up to 2 connectors. On the Enterprise plan, you can add up to 5 connectors.
What token processing is included?
The Plus plan includes up to 100K token processing per month and 100K token storage for Private Connectors. The Enterprise plan includes up to 500K token processing per month and 500K token storage for Private Connectors.
How long is message retention?
Message retention is 90 days on the Plus plan and 1 year on the Enterprise plan. Both plans include data encryption at transit and rest.
Who should use Sidekik?
Sidekik is designed for Salesforce administrators, developers, and analysts who need a trusted assistant to empower them to master enterprise applications. It helps anyone working with Salesforce who needs quick support for configuration inquiries, issue diagnosis, and learning about latest features.