SpeakSpots
AI Travel Planner on WhatsApp is a utility that automates the task of creating travel itineraries. The AI tool, accessible via WhatsApp, qu...
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What is SpeakSpots?
Speakspots is an AI-powered WhatsApp platform designed specifically for hotel chains to deliver instant, multilingual guest support. It uses Agentic AI to provide natural, empathetic responses that feel like chatting with a professional concierge rather than a bot. The platform integrates seamlessly with both Cloud and On-Premise PMS systems to handle housekeeping, maintenance, F&B, spa services, reservations, and guest inquiries without human intervention.
Key features include an official WhatsApp Tech Provider status (no apps to download), interactive portal for hotel staff to oversee all requests and reservations, automated welcome messages after check-in, instant replies with average response time under 15 seconds, and a unified knowledge base that syncs with hotel websites, apps, and documents. The platform also includes an AI-powered reservation agent that can call local attractions and restaurants in the local language to make bookings on behalf of guests.
Speakspots is designed for European hotel chains, particularly high-end hotels in rural destinations, seaside regions, and remote areas. It targets properties that depend on strong guest experience and local integration. The platform is scalable across regions, languages, and property sizes, with initial growth focused on Spain and Western Europe.
The solution helps hotels enhance guest satisfaction scores, boost F&B revenue through sales initiatives, and reduce operational costs by resolving requests without human intervention. Hotels trust Speakspots for its white-label guest experience platform that focuses on personalization to improve guest experience and drive incremental revenue.
SpeakSpots pricing
Pricing model: Free
Speakspots offers a 30-day free trial with no lock-in clauses. Subscription is monthly and can be canceled at any time with no fees or penalties. You only pay during months when the hotel is operationally open, and there's no billing during renovation periods. Volume-based discounts are offered depending on hotel size and total number of properties in your group. The Free Trial includes: own WhatsApp phone number, PMS integration (Cloud and On-Premise), syncing of Websites/Apps/Documents, one F&B sales initiative, and dedicated support team. Paid plans include everything in Free Trial plus: any integration (CRM, Maintenance, etc.) and unlimited sales initiatives. No fees for new integrations, maintenance, or migrations.
SpeakSpots pros
- Instant replies with average response time under 15 seconds
- Official WhatsApp Tech Provider - no apps for guests to download
- Human-feel chatbot that understands context, tone, and intent
- PMS smooth integration for both Cloud and On-Premise systems
- Handles housekeeping, maintenance, F&B, spa, reservations without human intervention
- Interactive portal for staff to oversee all requests and reservations in one place
- Automated welcome message sent after check-in via PMS integration
- Multilingual support in guests' native languages
- AI-powered reservation agent that calls local attractions in local language
- Unified knowledge base syncing websites, apps, and documents
- 100% renewal rate post-POC in 2025 and 2026
- 30-day free trial to validate real impact before scaling
- No lock-in clauses - can cancel at any time with no penalties
- Volume-based discounts depending on hotel size and number of properties
- Only pay during months when hotel is operationally open
- No billing during renovation periods or operational closure
- No fees for new integrations, maintenance, or migrations
- Centrally manages conversational operations across entire portfolio
- Boosts F&B revenue through unlimited sales initiatives
- Integrates with CRM, Housekeeping, Maintenance, and booking engines
SpeakSpots cons
- Primarily focused on European hotels, especially Spain and Western Europe
- Best suited for high-end hotels rather than budget accommodations
- Targeted toward rural/remote destinations, may not fit urban hotels
- Requires PMS integration for automated welcome messages
- Monthly subscription model (not perpetual license)
- Voice assistant integration still planned for near future, not yet available
- Volume discounts depend on hotel chain size, single hotels may get less benefit
- Initial growth focus limited to specific regions, global coverage developing
Frequently asked questions about SpeakSpots
Is there a minimum contract term or mandatory commitment?
No. Speakspots runs on a monthly subscription with no lock-in clauses. You can cancel at any time with no penalties. Unlike other providers, Speakspots does not force any client to stay if they don't want to.
Can I add or remove hotels from the service whenever needed?
Yes. You can activate or deactivate hotels month by month based on operational needs and business priorities. You can add or remove hotels from the service on a month-to-month basis.
Do you offer discounts?
Yes. We offer volume-based discounts depending on hotel size and total number of properties in your group. Discounts are based on the size of the hotel and the hotel chain.
What if my hotel only operates for part of the year?
You only pay during the months when the hotel is operationally open. If your hotel is only open for some months of the year, you only pay during those months.
What happens if a hotel is temporarily closed for renovations?
During renovation periods and operational closure, that hotel's subscription is not billed. You don't pay anything while your hotel is under renovation.
Why do you offer a 30-day free trial?
At Speakspots, we prioritize measurable results from day one. That's why we offer a 30-day free trial: so your team can validate real impact on operations, guest experience, and incremental revenue opportunities before scaling across the group.
Why deploy WhatsApp with Speakspots instead of managing it in-house?
Speakspots is an official WhatsApp Tech Provider. We centrally manage your conversational operations: deployment, maintenance, continuity, and ongoing service optimization across your entire portfolio.
How is the service activated by guests?
After check-in, and through a PMS integration, guests automatically receive a welcome WhatsApp message. Communication uses the hotel's official number, reinforcing trust and brand recognition.
How does Speakspots integrate with my PMS?
We work with multiple PMS providers in both Cloud environments (APIs/Webhooks) and On-Premise setups (SFTP/DLL). Our technical team defines the best-fit architecture with you and your PMS partner for each property.
Can Speakspots integrate with systems beyond the PMS?
Yes. Speakspots can integrate with CRM, Housekeeping, Maintenance, and booking engines/platforms, among other systems. The more integrations you activate, the greater the operational and commercial impact in day-to-day hotel operations. Speakspots does not charge any fees for new integrations, maintenance, or migrations.