VXT
Streamline recruitment and legal communications with integrated VoIP services.. [Paid]
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What is VXT?
VXT is a cloud-based VoIP phone system designed specifically for law firms and professionals who want to automate administrative tasks associated with phone calls. It automatically saves notes from calls and SMS to your CRM, saving time, mitigating risk, and increasing revenue. The platform integrates with leading legal practice management systems including Clio, LEAP, Smokeball, Actionstep, Unity, Filevine, MyCase, Lawcus, Karbon, and JobAdder.
Key features include AI call transcription and AI-generated call summaries, automatic time entry creation from call data, call recording, SMS and MMS support, mobile and desktop apps, advanced call routing, IVR, analytics, call tagging, internal team chat, and unlimited domestic calling. VXT syncs contacts from your CRM and displays names and notes against caller IDs so you know who's calling when you answer.
VXT is built for law firms of all sizes - from solo practitioners to mid-tier firms - as well as recruitment and legal teams looking to streamline communications. With VXT, professionals can save up to one hour per day on phone call admin, giving them more time to focus on valuable work. The platform is headquartered in Christchurch, New Zealand and was founded in 2018 by Luke Campbell and Lucy Turner.
VXT pricing
Pricing model: Freemium
VXT Phone plan is $80 (base) for integrated calling and SMS. Internal team chat is $0 (included free). AI meeting notetaker is $40. For Australian law firms, pricing is $45 AUD/user/month with annual billing and no minimum users. Domestic calls are included in the VXT Phone plan. International calls are charged separately at a per-minute rate. Sending text messages is charged separately at a per-message rate. Additional numbers cost $5 AUD/month. Unlimited AI transcripts and summaries are included as part of the VXT Phone subscription.
VXT pros
- Automatically saves call notes and SMS to CRM
- AI call transcription included unlimited
- AI-generated call summaries auto-saved to matters
- Automatic time entry creation from calls
- Integrates with Clio, LEAP, Smokeball, Actionstep, Unity
- Unlimited domestic calling included
- Call recording for risk mitigation
- Caller ID shows contact name and notes before answering
- Up to 1 hour daily admin time saved per lawyer
- Mobile and desktop apps for VXT calls
- Internal team chat included free
- Easy cancellation without being locked in
- Workspace saved for 90 days after cancellation
- Break fees with current provider can be funded
- Business calls distinguished from personal calls
- Advanced call routing and IVR features
- Call tagging and analytics dashboard
- SMS and MMS support for domestic numbers
- Searchable call transcripts for easy review
VXT cons
- No free trial available
- International SMS may fail to deliver
- International calls charged per minute separately
- Cannot search messages or calls in app
- Significant delay in phone calls reported by some users
- App runs poorly on some Samsung phones
- Cannot compose text to new number on some devices
- No API availability for custom integrations
- Pricing primarily in AUD for Australia/New Zealand market
- Additional numbers cost extra at $5 AUD/month
Frequently asked questions about VXT
What is VXT and who is it for?
VXT is the leading cloud-based VoIP phone system designed specifically for law firms and professionals. It automates administrative tasks associated with phone calls including automatic time entry creation, AI call transcription, and AI-generated call summaries. It is best for small to mid-size law firms seeking to automate call administration and capture more billable hours from phone activity.
Does VXT include unlimited AI transcripts and summaries?
Yes, unlimited AI transcripts and summaries are included as part of the VXT Phone subscription. Unlike some other providers that charge extra for AI features, VXT includes them at no additional cost.
What CRM and practice management systems does VXT integrate with?
VXT integrates with leading legal practice management systems including Clio, LEAP, Smokeball, Actionstep, Unity, Filevine, MyCase, Lawcus, Karbon, and JobAdder. Contacts sync from your CRM and display names and notes against caller IDs.
Are domestic calls included in the VXT Phone plan?
Yes, domestic calls are included in your VXT Phone plan. You can call phone numbers from virtually any country, but international calls are charged separately at a per-minute rate.
Does VXT support international SMS messaging?
VXT supports sending text messages domestically. If you attempt to send a text message to an international number it may fail to be delivered. Sending text messages is charged separately at a per-message rate.
Can I cancel my VXT subscription easily?
Yes, unlike other providers that lock you into their system, you can easily cancel your VXT subscription right in the app in just a few clicks. If you cancel, your VXT workspace will be saved for 90 days before being removed, and you will still have access to existing conversations and the ability to view and export records.
Does VXT offer a free trial?
No, VXT does not offer a free trial. However, they can help fund your break fees with your current VoIP provider to make switching easier.
How does automatic time entry creation work?
VXT automatically creates time entries in connected practice management systems from call data, reducing manual time recording for phone-based work. Your transcript, summary, and time entry are saved directly to the matter in your practice management system.
What devices can I use VXT on?
VXT calls show up through the VXT app on both mobile and desktop, so you'll always be able to tell when you get a business call versus a personal call. Vxt Web is also available on any internet-enabled device, including TVs.
How much does VXT cost for law firms in Australia?
For Australian law firms, VXT is priced at $45 AUD/user/month with annual billing. There is no minimum number of users required. Additional numbers cost $5 AUD/month. AUD pricing removes currency conversion complexity for Australian firms.