AI Chatbot Support
This tool offers an AI chatbot for facilitating customer support on websites and various messaging platforms. It utilizes autonomous AI wit...
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What is AI Chatbot Support?
AI Chatbot Support is a customer support platform for businesses that combines autonomous AI chatbots with live chat in a single dashboard. It is designed to handle website visitors, social media conversations, and messaging app support from one place.
The platform says its AI assistant can learn from website content, PDFs, knowledge bases, live chat transcripts, and past customer interactions. That training is meant to help it answer questions more accurately and support agents during live conversations with AI message suggestions and customer context.
It also emphasizes omnichannel support and brand customization. The chatbot widget can be branded with custom colors, logos, and welcome text, and there is also a white-label option that removes the platform’s branding.
The tool appears aimed at small businesses, entrepreneurs, support teams, and enterprises that want to automate repetitive support work while keeping human agents available for escalations. It also supports multilingual interactions and automatic translation for voice and text messages.
The platform includes operational features for managing conversations, such as customer geo, language, previous messages, current URL, and contact information. It also states that data is protected with encryption and that it does not share data with third parties.
AI Chatbot Support pricing
Pricing model: Freemium
The website lists three paid plans and no free tier on the pricing page. Business costs $39.99 per month and includes 500 monthly messages, 4 agent accounts, 2,500,000 AI training characters, AI social media chatbot, AI messaging apps chatbot, live chat customer support, a unified messaging dashboard, AI support automation, training on websites/docs/text, and OpenAI model selection. Pro costs $99.99 per month and increases limits to 5,000 monthly messages, 10 agent accounts, and 6,000,000 AI training characters with the same feature set. Enterprise costs $299.99 per month and includes 25,000 monthly messages, 50 agent accounts, and 25,000,000 AI training characters with the same core features. Yearly plans are discounted by 15% versus monthly billing and may include additional benefits such as more agent accounts.
AI Chatbot Support pros
- Autonomous AI customer support
- Live chat support included
- Unified messaging dashboard
- Website chatbot integration
- Social media chatbot support
- Messaging apps chatbot support
- Train on website content
- Train on PDFs
- Train on knowledge base content
- Train on past customer interactions
- AI message suggestions for agents
- Widget color customization
- Business logo support
- White-label widget option
- Automatic translation
- Voice and text message handling
- Customer context dashboard
- OpenAI model selection
- Multiple agent accounts
- 24/7 support availability
AI Chatbot Support cons
- Requires your own OpenAI API key
- No free plan listed
- Message limits on paid plans
- AI training character caps
- Higher tiers cost more
- Yearly billing is still paid
- Some features depend on credits quota
- Pricing can be expensive for small teams
- Documentation appears limited from the homepage
- Support email is the fallback for help
Frequently asked questions about AI Chatbot Support
What is AI Chatbot Support?
AI Chatbot Support is an omnichannel customer support platform that combines autonomous AI chatbots with live chat. It is built for businesses that want to manage website, social media, and messaging app conversations from a single dashboard while automating repetitive support tasks.
What can the AI be trained on?
The platform says its AI can be trained on website content, PDFs, chatbot knowledge base content, live chat messages, and past customer interactions. The goal is to make the assistant understand the business better and answer customer questions more accurately.
Does it work with live agents?
Yes. The platform includes live chat customer support and AI message suggestions for agents. It is designed so the AI can handle routine questions while human representatives step in when needed.
Can I customize the chatbot widget?
Yes. The website says you can change colors, add your business logo, and customize the welcome message. It also offers a white-label option so the widget can show only your own branding without the AI Chatbot Support logo.
Which channels does it support?
The platform says it connects websites, social media, and messaging apps into one customer support dashboard. Its pricing page specifically lists AI social media chatbot support and AI messaging apps chatbot support.
Does it support multiple languages?
Yes. The website says the chatbot has automatic translation capabilities and can understand both voice and text messages in multiple languages. It can answer customers in their own language and can also translate the widget based on country and language detection.
Is an OpenAI API key required?
Yes. The website states that you need your own OpenAI API key to use the platform and that you choose the OpenAI model inside the settings. The pricing page also says you can select the OpenAI model you want to use.
What are the main plan limits?
The Business plan includes 500 monthly messages, 4 agent accounts, and 2,500,000 AI training characters. Pro increases that to 5,000 monthly messages, 10 agent accounts, and 6,000,000 AI training characters, while Enterprise includes 25,000 monthly messages, 50 agent accounts, and 25,000,000 AI training characters.
Is there a free plan?
The pricing page only shows Business, Pro, and Enterprise paid plans. It does not list a free tier, and the site also suggests that premium plans may be needed for AI training and sufficient credits.
How are payments handled?
The homepage says accepted payment gateways include credit and debit cards, PayPal, Google Pay, Apple Pay, and crypto. The pricing page says yearly plans are discounted by 15% compared with monthly plans.