AIPEX
AIPEX offers AI-powered smart displays for vacation rentals that engage guests, answer questions, and drive revenue.
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What is AIPEX?
AIPEX is a guest-engagement platform for vacation rentals and hotels that combines in-property smart displays, voice concierge experiences, and guest-phone access. The website positions it as a way to answer guest questions from curated property content, welcome guests with personalized messaging, and promote rebookings or extended stays.
The product centers on Amazon Alexa hardware and Alexa Smart Properties, with standard Echo devices used as the in-property interface. AIPEX says the system can deliver custom answers, push guest messages, support voice calls, trigger host alerts, and keep property information visible on touchscreen displays.
AIPEX also includes AI-powered messaging, which drafts responses to inbound guest messages, plus concierge access on guests’ phones before arrival. The company emphasizes privacy protections, locked-down guest-safe devices, and a setup process that can be completed quickly through its portal.
It appears aimed at individual short-term-rental hosts, smaller operators, professional property managers, boutique hotels, and hospitality teams that want to reduce repetitive support work while improving guest experience. The site also frames it as a revenue tool for driving direct rebookings, filling gap nights, and upselling stays or amenities.
AIPEX pricing
Pricing model: Freemium
AIPEX offers a free mobile-only plan for up to 5 properties. Paid Pro subscriptions are billed per property and include a 1 month free trial; the website lists a 3-month plan at 13.23 USD/month, a 1-year plan at 11.76 USD/month, and a custom-duration plan as low as 9.85 USD/month. Paid subscriptions include unlimited use of the Virtual Concierge on guests’ phones and on Amazon Echo device(s), plus the ability to pause the subscription in the off-season. In the US, UK, and Canada, the subscription also includes an Alexa Smart Properties license at no additional cost.
AIPEX pros
- Covers both in-property devices and guest phones
- Uses curated property-specific answers
- Supports AI-drafted guest messaging
- Can greet guests by name
- Includes video welcome options
- Shows information on always-on displays
- Helps answer repetitive guest questions
- Promotes direct rebookings
- Can offer extended-stay suggestions
- Identifies gap nights for revenue
- Uses standard Amazon Alexa hardware
- Offers a quick setup flow
- Has guest-safe locked-down devices
- Includes privacy protections
- Supports voice calls and guest alerts
- Provides digital signage functionality
- Works for vacation rentals and hotels
- Has mobile-only access for smaller properties
- Offers unlimited guest-phone access on paid plans
- Includes Alexa Smart Properties licensing in some regions
AIPEX cons
- Built around Amazon Alexa ecosystem
- Best fit for properties using Echo devices
- Pricing is per property, not per team
- Free tier is mobile-only
- Advanced features require a subscription
- Subscription details vary by region
- Some functionality depends on supported Echo models
- Setup still requires portal configuration
- Content quality depends on curated inputs
- Not a general-purpose business chatbot
- Focused on hospitality use cases only
- May require ongoing content maintenance
- Some features are tied to Amazon licensing
- Direct rebooking value depends on occupancy patterns
- Enterprise support is not included on all plans
- No public self-serve enterprise price sheet
- Regional availability is limited for some features
- Most value comes from properties with active guest traffic
Frequently asked questions about AIPEX
What does AIPEX do for a vacation rental or hotel?
AIPEX provides a virtual concierge system that answers guest questions using curated property content, helps automate guest messaging, and can display information on in-property smart screens. It is designed to improve guest experience while reducing repetitive communication work for hosts and property managers.
How do guests use the Virtual Concierge?
Guests can interact with AIPEX on guest phones and, on paid plans, through supported Amazon Echo devices in the property. The website also presents the experience as a smart-display and voice-based concierge that can answer questions, share welcome content, and surface property information.
Is there a free plan?
Yes. The website lists a free mobile-only option for up to 5 properties. That free tier lets guests access the virtual concierge on their phones, while paid subscriptions add in-property Alexa devices and additional features.
What do paid subscriptions include?
Paid Pro subscriptions include unlimited use of the Virtual Concierge on guests’ phones and on Amazon Echo device(s). The site also says subscriptions can include Alexa Smart Properties licensing in the US, UK, and Canada, and that subscriptions can be paused during the off-season.
How much does AIPEX cost?
The pricing page lists a 3-month Pro subscription at 13.23 USD per month, a 1-year Pro subscription at 11.76 USD per month, and a custom-duration Pro subscription starting as low as 9.85 USD per month. It also offers a 1 month free trial for Pro subscriptions.
Which Echo devices are supported?
The pricing page lists support for Amazon Echo 2nd, 3rd, and 4th generation devices; Echo Dot 2nd, 3rd, 4th, and 5th generation; Echo Plus 1st and 2nd generation; and Echo Show 5, 8, 15, and 21. The site recommends Echo Show 8, 15, or 21.
What guest problems does AIPEX help solve?
AIPEX is built to reduce repetitive questions about the property, amenities, and local information by giving guests instant answers. It also helps with guest messaging, check-in and pre-arrival information, and proactive promotion of rebooking or extended stays.
Does AIPEX help drive revenue?
Yes. The website says it can promote direct rebookings, identify gap nights, and encourage extended stays. It also presents itself as a way to increase margins and control by converting Airbnb and Vrbo stays to direct rebookings.
What privacy features does AIPEX mention?
AIPEX says it uses hotel-grade privacy with no stored recordings and describes its devices as locked down and guest-safe. The pricing and home pages emphasize privacy protections alongside the guest-facing automation.
Who is AIPEX best for?
The website targets individual hosts, smaller short-term-rental operators, professional property managers, boutique hotels, hotels, and resorts. It is especially aimed at hospitality teams that want to save staff time, improve guest communication, and increase bookings.