Smartly
Smartly.AI is an AI chatbot management platform tailored for businesses. The platform leverages the power of Generative AI technologies to ...
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What is Smartly?
Smartly.AI is a no-code conversational AI platform that enables businesses to build, deploy, and monitor generative AI-powered chatbots and AI agents for customer service. The platform specializes in creating multilingual text and voice agents that can communicate via chat, voice, or telephone while accessing company data and acting within tools without depending on a single LLM.
Key features include Agents (multilingual text/voice/telephony agents), Workflows (multi-agent process automation with human-in-the-loop), Documents AI (robust multilingual OCR and document analysis), Models (fine-tuned AI models for specific tasks/dialects/sectors), and AI Contact Center (copilot for phone advisors that qualifies requests and escalates properly). The platform supports LLM-agnostic architecture with MCP tool integrations and connects to business knowledge systems.
Smartly.AI is designed for organizations across industries including finance, banking, telecommunications, healthcare, education, and governmental sectors. It targets small, medium, and large enterprises seeking to automate up to 80% of customer service inquiries, improve user satisfaction, reduce support costs, and enhance team productivity through advanced AI automation with 24/7 availability.
The platform enables multi-channel deployment across web, mobile, Messenger, WhatsApp, and X, with features like knowledge base management, satisfaction surveys, conversation history tracking, analytics, and team collaboration tools. Companies can deploy models in private cloud, on-premise, or sovereign environments.
Smartly pricing
Pricing model: Free
Smartly.AI offers flexible pricing based on conversation volume: $99 per month for up to 10,000 conversations, with pricing increasing for higher volumes. The highest tier allows unlimited conversations at $499 per month. For enterprise customers, custom global enterprise pricing is available upon request. Implementation costs range from $500 to $5,000 depending on integration complexity (1-3 month timeline). Customization costs start at $1,000 and increase based on customization scope. The per-user pricing starts at $100 per user/month.
Smartly pros
- No-code platform for easy chatbot creation
- Multilingual text, voice, and telephone support in one layer
- LLM-agnostic architecture with multiple model options
- MCP tool and server integrations for custom workflows
- Connects directly to business knowledge and systems
- Automates up to 80% of customer service inquiries
- 24/7 availability for customer interactions
- Multi-channel deployment (web, mobile, Messenger, WhatsApp, X)
- Robust multilingual OCR even on poor-quality scans
- Fine-tuned models for specific dialects and sectors
- Human-in-the-loop validation for sensitive operations
- Private cloud, on-premise, and sovereign deployment options
- Conversation history tracking and analytics
- Knowledge base management included
- Satisfaction surveys for feedback collection
- Team collaboration features for multiple users
- Custom chatbot personality Q&A capabilities
- Semantic analysis for better understanding
- Reports and KPIs for performance monitoring
- Validated on software simulator before activation
Smartly cons
- Pricing starts at $99-100 per user/month which may be high for small businesses
- Implementation costs range $500-$5,000 adding significant upfront expense
- Implementation timeline averaging 1-3 months is relatively long
- Customization costs start at $1,000 plus for tailored solutions
- Company has only 11-50 employees limiting scale potential
- Primarily focused on French and African markets
- Requires integration setup for tool connections
- May need technical expertise despite no-code claim
- Highest pricing tier at $499/month for unlimited conversations
- Limited information on free tier availability
Frequently asked questions about Smartly
What is Smartly.AI?
Smartly.AI is a no-code conversational AI platform that enables businesses to build, deploy, and monitor generative AI-powered chatbots and AI agents for customer service. Founded in 2012 and headquartered in Paris, France, the company creates AI agents that automate work, improve customer experience, and empower teams. The platform supports automation of up to 80% of customer service inquiries with 24/7 availability.
What products does Smartly.AI offer?
Smartly.AI offers five main products: Agents (multilingual text/voice/telephone agents), Workflows (multi-agent process automation with human-in-the-loop validation), Documents AI (robust multilingual OCR and document analysis extracting fields, tables, and metadata), Models (fine-tuned AI models for specific tasks/dialects/sectors with private cloud/on-premise/sovereign deployment), and AI Contact Center (copilot for phone advisors that qualifies requests and escalates properly with context conservation).
Which industries can use Smartly.AI?
Smartly.AI is fit for small, medium, and large organizations across multiple industries including finance, banking, telecommunications, healthcare, education, and transportation. The company has achieved remarkable success particularly in banking, telecommunications, and governmental sectors since 2016, with significant growth in France and Africa since 2020.
What channels does Smartly.AI support?
The platform supports multi-channel deployment across web, mobile, Messenger, WhatsApp, and X (Twitter). Agents can communicate via chat, voice, or telephone in a single agentic layer, with text, voice, and telephony integrated together.
Is Smartly.AI LLM-agnostic?
Yes, Smartly.AI is LLM-agnostic with integration to your tools and MCP servers. The platform connects to major LLMs including OpenAI, Mistral, Anthropic, Cohere, and Google, allowing businesses to select models based on performance, budget, and hosting constraints without depending on a single LLM.
What are the pricing options for Smartly.AI?
Smartly.AI pricing is based on conversation volume: $99 per month for up to 10,000 conversations, increasing for higher volumes, with unlimited conversations at $499 per month. Per-user pricing starts at $100 per user/month. Enterprise customers can request custom global pricing. Implementation costs range $500-$5,000 (1-3 months), and customization starts at $1,000.
Can Smartly.AI handle poor-quality documents?
Yes, Documents AI features robust multilingual OCR that works on scans, photos, and degraded/damaged pieces. It can analyze thousands of images and documents per hour even with poor quality, extracting fields, tables, free text, and metadata with output in raw, normalized, or directly structured format.
Does Smartly.AI offer human oversight?
Yes, Workflows includes human-in-the-loop validation for sensitive or high-stakes operations. The multi-agent architecture distributes roles and controls, with human validation on risky steps or operations with significant implications, ensuring proper oversight while maintaining automation efficiency.
What deployment options does Smartly.AI support?
Smartly.AI supports multiple deployment options including private cloud, on-premise, and sovereign environments. Models can be deployed based on performance requirements, budget, and hosting constraints, with fine-tuning available for specific dialects and sectors to meet sovereignty requirements.
How do I get started with Smartly.AI?
You can reserve a free one-hour consultation with an AI expert to discuss your needs, usage levels, and opportunities adapted to your activity. The consultation includes business process analysis, personalized demonstration adapted to your activity, and a deployment plan with strategic accompaniment. You can also contact their team directly or check open positions if interested in joining.