Dialpad
Dialpad is an AI-powered tool designed to streamline communication and customer engagement practices across various industries. The platform offers several AI f...
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What is Dialpad?
Dialpad is an AI-powered customer communications platform that provides an all-in-one solution for business calls, messages, and meetings. It combines voice, chat, video conferencing, and contact center capabilities into a single workspace, powered by proprietary NLP and machine learning technology. The platform takes notes automatically, delivers real-time insights during conversations, and helps teams stay productive across all communication channels.
Key features include AI transcription for calls and voicemails, real-time call summaries, AI Scorecards for performance tracking, AI Coaching Hub for agent development, AI Playbooks for guided sales conversations, and AI Live Coach for real-time assistance. The platform offers HD calls, unlimited team messaging, video meetings for up to 150 participants, business phone numbers (local and toll-free), IVR systems, call routing, call recording, visual voicemail, screen sharing, and over 30 integrations including Salesforce, Zendesk, Microsoft Teams, and Google Workspace.
Dialpad is designed for businesses of all sizes, from small teams to large enterprises. It serves outbound sales teams looking to close more deals with AI insights, customer service teams running contact centers, and organizations needing unified communications. The platform supports remote and hybrid workforces, allowing employees to work from anywhere using their phone, computer, or web browser. Enterprise customers benefit from HIPAA compliance, SOC 2 certification, SSO, and immutable audit logs.
Dialpad pricing
Pricing model: Paid
Dialpad offers three paid plans with a 14-day free trial (no permanent free tier). Standard: $15/user/month ($27 USD if billed monthly, save 44% with annual billing) - includes unlimited calling, unlimited AI Meetings for up to 150 participants, SMS/MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, web & chat support, HD calls and meetings, real-time transcripts, instant call summaries. Pro: $25/user/month ($35 USD if billed monthly, save 28% with annual billing) - includes everything in Standard plus key CRM integrations (Salesforce, Zendesk) and 24/7 customer support, multi-office management. Enterprise: Contact sales for pricing - includes everything in Pro plus SSO for secure access, user access controls, unlimited office locations, 99.9% uptime enterprise-grade reliability, unlimited scalability. Dialpad Connect (contact center) also available with 14-day free trial.
Dialpad pros
- AI-powered real-time call transcriptions and instant summaries
- Unlimited HD calls and meetings included in all plans
- Unlimited AI Meetings for up to 150 participants
- AI Scorecards for automated performance tracking
- AI Coaching Hub for agent development and training
- AI Playbooks guide sales reps through conversations
- AI Live Coach provides real-time assistance during calls
- Built-in CRM integrations with Salesforce and Zendesk
- Google Workspace and Microsoft 365 native integrations
- SMS, MMS, and unlimited team messaging included
- Visual voicemail with transcription
- Call recording with searchable transcripts
- Expert IVR Workflows for advanced call routing
- 99.9% uptime enterprise-grade reliability
- 24/7 customer support on Pro plan
- HIPAA compliant and SOC 2 certified
- SSO and user access controls on Enterprise
- Unlimited office locations on Enterprise plan
- Real-time analytics and reporting dashboard
- Call pop shows customer info when calls arrive
Dialpad cons
- No truly free tier - only 14-day trial
- Toll-free numbers cost extra beyond base plan
- Key features like CRM integrations locked behind Pro tier
- Billing can be complicated with annual vs monthly pricing
- International calling requires enabling services and adding credits
- Faxing only supported in US and Canada
- Some users report lag when switching between calls and messages
- Billing and invoice获取 has been described as a nightmare by some users
- Circular call routing not currently supported
- Standard plan limited to only 3 departments
Frequently asked questions about Dialpad
What is Dialpad and what does it do?
Dialpad is an AI-powered customer communications platform that provides an all-in-one solution for business calls, messages, and meetings. It combines voice, chat, video conferencing, and contact center capabilities into a single workspace. The platform uses proprietary NLP and machine learning to take automatic notes, deliver real-time insights during conversations, and help teams stay productive across all communication channels.
Does Dialpad offer a free plan?
Dialpad does not have a permanent free tier. However, they offer a 14-day free trial for Dialpad Connect so you can test the platform before committing. All three paid plans (Standard, Pro, and Enterprise) include this trial period.
What AI features does Dialpad include?
Dialpad includes extensive AI features: AI transcription for calls and voicemails, real-time call summaries, AI Scorecards for automated performance tracking, AI Coaching Hub for agent development, AI Playbooks for guided sales conversations, AI Live Coach for real-time assistance during calls, AI CSAT for customer satisfaction analysis, and conversational AI for automated customer interactions.
How many participants can join Dialpad AI Meetings?
Dialpad AI Meetings support up to 150 participants, and this is unlimited on all plans including the Standard tier at $15/user/month.
What integrations does Dialpad support?
Dialpad integrates with over 30 apps including Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more. CRM integrations with Salesforce and Zendesk are included on the Pro plan ($25/user/month). The platform also offers API access for custom integrations and real-time data access.
Is Dialpad suitable for contact centers?
Yes, Dialpad offers a dedicated contact center solution called Dialpad Support with AI-powered tools for running high-performing contact centers. Features include automatic call distribution (ACD), omnichannel customer service (voice, chat, SMS, email), contact center analytics, sentiment analysis, workforce management (WFM), and real-time AI tools to coach agents and exceed customer expectations.
What security and compliance certifications does Dialpad have?
Dialpad is HIPAA compliant and SOC 2 certified. Enterprise plans include additional security features like SSO (Single Sign-On), user access controls, immutable audit logs, and PII protection. The platform is built with enterprise-grade trust for secure customer communications.
Does Dialpad support international calling?
Yes, Dialpad supports international calling, but international services must be enabled by admins and credits added to the account. Calling rates apply when calling outside your office's country. You can check current rates at dialpad.com/rates. International texting is supported but delivery cannot be guaranteed due to carrier restrictions. Faxing is only available in the US and Canada.
What is the difference between Dialpad Connect plans?
Standard ($15/user/month): 3 departments, basic features. Pro ($25/user/month): 25 departments, CRM integrations, 24/7 support. Enterprise (contact sales): Unlimited departments, SSO, user access controls, unlimited office locations, 99.9% uptime. All plans include unlimited calling, AI Meetings for 150 participants, SMS/MMS, transcriptions, and Google/Microsoft integrations.
Can I use Dialpad on multiple devices?
Yes, Dialpad is designed for the modern workforce with BYOD (Bring Your Own Device) support. You can make and receive calls from your phone, computer, or web browser. The business phone app works on mobile devices, and the web portal allows calls from any browser. This supports remote work and hybrid workplace solutions.