Nuance
AI-driven conversational tools enhancing healthcare, customer service, and security.. [Contact for Pricing]
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What is Nuance?
Nuance is now Microsoft and provides industry-leading conversational AI and ambient intelligence solutions, primarily focused on healthcare. The company offers Dragon Medical One, the number one clinical documentation companion that enables speech-driven clinical documentation with secure, comprehensive support from pre-charting to post-encounter. Dragon Medical One lets clinicians cut clicks and move beyond the keyboard with sophisticated speech recognition, capturing complete high-quality documentation quickly without voice profile training required.
Nuance also offers Microsoft Dragon Copilot, an AI clinical assistant that transforms how care teams work by streamlining documentation, surfacing critical information, and automating routine tasks. Dragon Copilot ambiently captures multi-party, multilingual conversations at the point of care and automatically converts them into specialty-specific, customizable notes. It serves physicians, nurses, and radiologists with role-based workflows, integrating seamlessly with electronic health records and other health IT systems.
PowerMic Mobile complements these solutions by turning any smartphone into a secure wireless microphone, giving clinicians the freedom to dictate, edit, and navigate the EHR from anywhere. Nuance serves over 550,000 physicians worldwide who tell more than 300 million patient stories globally, working with thousands of organizations across healthcare, telecommunications, automotive, financial services, and retail industries.
The platform is ranked number one Best in KLAS for Software & Services for 6 consecutive years (2021-2026), demonstrating its secure, trusted, and proven nature. Nuance solutions increase physician satisfaction by 88%, deliver $3B+ annual savings for enterprises, and generate $1B+ of appropriate reimbursement annually for healthcare organizations.
Nuance pricing
Pricing model: Freemium
Specific pricing details are not publicly listed on the website. Dragon Medical One and Dragon Copilot are enterprise solutions requiring contact with Nuance sales team. Contact sales at (800) 654-1187 (EST/EDT) or visit nuance.com to get pricing. The solutions are subscription-based for healthcare organizations with maintenance and support contracts. Custom pricing is provided based on organization size number of users and specific deployment needs. No free tier is mentioned for enterprise clinical documentation solutions.
Nuance pros
- No voice profile training required for immediate use
- Automatic accent detection and audio calibration for superior accuracy
- Auto-punctuation finishes sentences without verbal prompts
- 99% recognition accuracy with speech recognition
- Dictate 3 times faster than typing
- Smartphone as secure wireless microphone with PowerMic Mobile
- AutoText shortcuts reduce repetitive data entry
- Custom voice skills enrich workflow experience
- Select-and-say with built-in voice control for navigation
- Anchor dictation maintains focus across multiple apps
- Seamless EHR integration including Epic and PowerScribe One
- Ambient capture of multi-party multilingual conversations
- Specialty-specific customizable notes automatically generated
- 88% increase in physician satisfaction
- Ranked Best in KLAS for 6 consecutive years 2021-2026
- 27% reduction in time spent on notes per appointment
- Over 2,500 active clinician users already
- 22k voice commands used monthly per health system
- Enterprise-grade security and trusted compliance
- Role-based workflows for physicians nurses and radiologists
Nuance cons
- Primarily focused on healthcare limiting non-healthcare use
- Dragon Copilot for nurses only available in United States
- Dragon Copilot for radiologists still in preview in United States
- Dragon Copilot for physicians limited to 10 countries
- PowerMic Mobile requires iOS mobile device such as iPhone
- Requires subscription no perpetual license option mentioned
- EHR integration requires supported systems only
- Cloud-based solution requires internet connectivity
- No free tier available for enterprise solutions
- Mobile dictation requires smartphone pairing
Frequently asked questions about Nuance
What is Dragon Medical One?
Dragon Medical One is the number one clinical documentation companion that provides speech-driven clinical documentation with secure, comprehensive support from pre-charting to post-encounter. It enables clinicians to capture complete, high-quality documentation quickly and easily with advanced accent detection and no voice profile training required.
What is Microsoft Dragon Copilot?
Microsoft Dragon Copilot is an AI clinical assistant built to simplify and transform the way care teams work. It features role-based experiences for physicians, nurses, and radiologists, delivering capabilities and insights each clinician needs when they need them, from encounter documentation and order capture to care coordination and imaging interpretation.
Do I need to train my voice profile?
No voice profile training is required. Dragon Medical One achieves superior accuracy with automatic accent detection and audio calibration, allowing you to dictate notes immediately with best-in-class speech recognition capabilities right out of the box.
What EHR systems does Dragon integrate with?
Dragon solutions integrate seamlessly with electronic health records including Epic (for physicians via web browser, mobile app, desktop application, and embedded EHR; for nurses via Epic Rover mobile and desktop), and PowerScribe One for radiologists as a desktop companion.
Where is Dragon Copilot available?
Dragon Copilot capabilities vary by role and region: For physicians, available in the United States, Canada, United Kingdom, Ireland, France, Germany, Austria, Belgium, the Netherlands, and Switzerland. For nurses, available in the United States only. For radiologists, currently in preview in the United States only.
What is PowerMic Mobile?
PowerMic Mobile turns any workstation into a dictation station by transforming your smartphone into a secure wireless microphone. It gives clinicians the freedom to dictate, edit, and navigate the EHR and beyond using their smartphone, available within the PowerMic Mobile app requiring an iOS mobile device such as an iPhone.
How accurate is Dragon speech recognition?
Dragon delivers up to 99% recognition accuracy with superior speed. It features best-in-class speech recognition capabilities with automatic accent detection and audio calibration, enabling employees to dictate documents 3 times faster than typing.
What awards has Dragon Medical One won?
Dragon Medical One has been named Best in KLAS: Software & Services award for 6 consecutive years from 2021-2026. It is also hailed by clinicians as the #1 conversational AI speech recognition solution and won the 2021 Best in KLAS Speech Recognition (Front-End EMR) award.
How does AutoText work?
AutoText reduces time and eliminates repetitive data entry by automating how commonly used content and information is added to clinical notes. Customized shortcuts can be shared across users, departments, and organizations, doing repetitive actions much faster than finding and clicking or typing long paragraphs.
Can Dragon Copilot handle multilingual conversations?
Yes, Dragon Copilot ambiently captures multi-party, multilingual conversations and orders at the point of care or through on-demand recordings any time, automatically converting them into specialty-specific, customizable notes while saving effort and allowing more time for patient care.