Dialogview
Dialogview is an AI-based tool catered towards revolutionizing customer support interactions by offering an omnichannel solution. It levera...
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What is Dialogview?
Dialogview is an AI-powered customer support platform that combines generative AI with omnichannel communication capabilities and collaborative virtual conferencing tools. The platform's intelligent AI assistant, Tia, automates over 70% of customer queries while delivering contextual, personalized responses in more than 40 languages, enabling businesses to serve global customers effectively.
Key features include live web chat, VoIP integration, audio/video calling, screen sharing, omnichannel messaging across WhatsApp, Facebook Messenger, SMS, and VoIP, dashboard analytics, canned responses, reminders and to-do lists, real-time and scheduled conferencing, meeting polls, calendar integration with Outlook, Teams, and Google Calendar, multiperson screensharing, whiteboard functionality, and the ability to change wallpaper during meetings. The platform also offers an offline tab to capture customer needs when agents are unavailable.
Dialogview is designed for businesses in industries including Banking, FinTech, Accounting, Retail, Healthcare, Hospitality, Real Estate, Insurance, and Transportation. The platform serves companies looking to streamline customer support operations, reduce wait times, and enhance customer satisfaction through human-centric AI that makes automated responses feel as engaging as human agent interactions.
The platform supports both proprietary cloud-hosted and web-based deployment, with 24x7 support available via chat and phone. Training options include in-person sessions and documentation. Dialogview integrates with various CRM systems and other business tools to streamline customer interactions.
Dialogview pricing
Pricing model: Free
Dialogview offers a 14-day trial with credit card required. No free version is available. Pricing is offered through monthly payment, annual subscription (with 25% savings), and quote-based custom enterprise plans. The platform uses per-feature pricing in USD. Custom Enterprise Plans include handpicked solutions tailored to business needs and personalized on-prem installation. Contact the vendor for a free trial and custom pricing quotes.
Dialogview pros
- Automates over 70% of customer queries with AI assistant Tia
- Supports 40+ languages for global customer reach
- Omnichannel messaging across WhatsApp, Facebook Messenger, SMS, and VoIP
- Live web chat with real-time messaging capabilities
- Audio and video calling integrated within messaging platform
- Screen sharing for complex issue resolution
- Dashboard analytics for performance tracking
- Canned responses for accuracy and consistency
- Reminders and to-do lists for agent productivity
- Real-time and scheduled conferencing options
- Multiperson screensharing for collaborative meetings
- Calendar integration with Outlook, Teams, and Google Calendar
- Whiteboard functionality for visual collaboration
- Offline tab captures queries when agents unavailable
- 24x7 customer support via chat and phone
- Integrates with CRM systems and business tools
- Customizable Tia for sales, booking, or QA specialist roles
- Web-based solution requires no software downloads
- Whiteboard and wallpaper customization in conferencing
- Poll features for interactive meeting engagement
Dialogview cons
- No free version available
- Credit card required for 14-day trial
- Only 14-day trial period before payment
- Per-feature pricing model may be unclear
- Quote-based pricing lacks transparency
- No annual discount mentioned beyond 25%
- On-prem installation only for custom enterprise plans
- Limited pricing information publicly available
Frequently asked questions about Dialogview
What is Dialogview?
Dialogview is an AI-powered platform designed for customer support, offering omnichannel communication and collaborative virtual conferencing tools. It combines generative AI with a suite of tools to elevate customer support and virtual conferencing, featuring the intelligent AI assistant Tia.
How does the AI assistant Tia work?
Tia automates responses to common customer inquiries while ensuring personalized interactions, effectively reducing wait times. Powered by advanced machine learning, Tia offers contextual and personalized responses in over 40 languages, and can be customized to fit unique business needs as a sales expert, booking assistant, or QA specialist.
What channels does Dialogview support?
Dialogview supports chat, email, social media, WhatsApp, Facebook Messenger, SMS, and VoIP. The omnichannel approach brings all channels into one view, ensuring no customer query goes unanswered regardless of the platform.
Can I integrate Dialogview with my existing systems?
Yes, Dialogview can be integrated with various CRM systems and other business tools to streamline customer interactions. The platform is designed to work seamlessly with existing infrastructure.
What features are included in the virtual conferencing solution?
The conferencing solution includes real-time and scheduled conferencing, meeting schedules, polls, live chat, calendar integration with Outlook, Teams, and Google Calendar, multiperson screensharing, whiteboard functionality, and the ability to change wallpaper during meetings. No software downloads are required.
How can I get started with Dialogview?
You can sign up for a 14-day demo/trial on their website to see how Dialogview can improve your customer support. A credit card is required for the trial. You can also contact the vendor for a free trial and custom pricing quotes.
What industries does Dialogview serve?
Dialogview serves Banking, Commercial Real Estate, Consumer Services, Financial Services, Health & Wellness, Healthcare, Hospitality, Human Resources, Insurance, Mental Healthcare, Real Estate, Restaurants, and Transportation/Trucking/Railroad industries.
What core features does Dialogview offer for customer support?
Core features include Alerts/Notifications, Canned Responses, Chat Bots, File Transfers, Offline Form, Reports & Analytics, Group Collaboration, Mobile Access, Presentation Streaming, Real Time Chat, Record & Playback Ability, Screen Sharing, Two-Way Audio & Video, and Video Conferencing.
How does Dialogview reduce wait times for customers?
Dialogview automates over 70% of customer queries with Tia, freeing human agents to focus on complex issues. The platform provides immediate answers through real-time messaging, pre-set answers for common questions, and ensures automated responses feel personal like talking to a human agent.
What deployment and support options does Dialogview offer?
Dialogview offers proprietary, cloud-hosted, and web-based deployment options. Support includes 24x7 availability via chat and phone. Training options include in-person sessions and documentation. Custom Enterprise Plans include personalized on-prem installation.