DevRev AgentOS
DevRev AgentOS is a cloud-based platform designed to help in improving the efficiency and coordination among customer support and software ...
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What is DevRev AgentOS?
DevRev AgentOS is an enterprise platform that runs Computer, the only AI teammate with native shared memory. It is designed to bridge the gap between product teams and customer-focused teams, creating a company-wide culture of product and customer centricity. The platform converges business infrastructure by connecting identities (users, developers, support engineers, product managers) with product parts (capabilities, features, APIs) through an interwoven knowledge graph.
Key features include Computer's native shared memory that reasons across live data for precise, cited answers; 95% token-saving efficiency compared to popular frontier models; 5.5x faster responses; Agent Studio for building and deploying agents without coding; Support App for automatically resolving common tickets; Build App for product development with customer-centric software development; Observe App for tracking user behavior and sentiment; one-click connectors for Slack, Notion, Jira, Google Drive, Microsoft Teams; and 100+ marketplace connectors for Pro and Max plans. The platform offers multiplayer mode for team collaboration, AI actions with human approval controls, and full action logging that is traceable and reversible.
DevRev AgentOS is for customer support teams, service desk automation, sales teams, operations teams, support engineers, product managers, and developers. It serves organizations from rapidly-growing startups to 100k-strong enterprises, particularly SaaS and technology companies. The platform is trusted by thousands of companies worldwide and is headquartered in Palo Alto, California with offices in seven global locations including Chennai, India.
DevRev AgentOS pricing
Pricing model: Freemium
DevRev offers three plans: Mini (Free), Pro (Contact us), and Max (Contact us). Mini includes conversational interface on all surfaces, accurate search across org data, basic task automation, one-click connectors (Slack, Notion, Jira Cloud, Google Drive/Calendar, Microsoft Teams/OneDrive/SharePoint), bronze-level support, and free DevRevU training. Pro includes everything in Mini plus Connectors Marketplace with 100+ integrations, contextual answers with conversational analytics (Text2SQL), Agent Studio for building agents without coding, silver-level support, and discounted credits via subscription models. Max includes everything in Mini+Pro plus embedded team from Applied AI department, conversational analytics fine-tuned for unique needs, enterprise-grade security with SCIM, near real-time AirSync, gold-level support, and custom connectors. All plans use a fair consumption-based credit system where every dollar translates directly to credits with zero wastage. Get 30 days of Computer Pro free (no credit card, no commitment).
DevRev AgentOS pros
- Only AI with native shared memory for precise answers
- 95% token-saving efficiency versus frontier models
- 5.5x faster responses (1.5 min vs 9 min per run)
- 20x cheaper than self-built MCP solutions
- 1st-try precision on answers versus 3rd-try for competitors
- No coding needed to build agents in Agent Studio
- One-click connectors integrate data in seconds
- 100+ marketplace connectors available for Pro plan
- Multiplayer mode built in for team collaboration
- AI actions with human approval controls for safety
- All actions logged, traceable, and reversible
- Persistent memory remembers everything across sessions
- Context-aware answers different for different roles
- Certified safety with enterprise-grade security
- Supports desktop, mobile, and web apps seamlessly
- Customizable CRM with serverless workflow engine
- Real-time pathways between GitHub and customer tickets
- Semantic search with clustering for noise reduction
- 360-degree customer and product analytics view
- Free DevRevU training available for all users
DevRev AgentOS cons
- Pro and Max plan prices require contacting sales
- Mini plan has limited bronze-level support only
- Mini plan only includes 5 one-click connectors
- Custom connectors require Applied AI team collaboration
- Some powerful add-ons exclusive to Pro/Max plans
- Credit system requires understanding consumption model
- SCIM automated user provisioning only on Max plan
- Near real-time AirSync only available on Max plan
- Custom connectors not available on Mini plan
- Text2SQL analytics requires Pro or Max subscription
Frequently asked questions about DevRev AgentOS
What is Computer's native shared memory?
Computer's native shared memory is a patented knowledge graph that serves as a digital twin of your organization's data. It unifies everything from CRM records to tickets, emails to Slack threads into one AI-ready source of truth. Unlike other AI tools that start from zero every morning or session, Computer's persistent, permission-aware shared memory connects your entire organization and every user. It remembers your accounts, preferences, and full context across every session, making it smarter with every session, update, and decision.
How does Computer achieve 95% token savings?
Computer achieves 95% fewer tokens consumed versus popular frontier models through its native shared memory architecture. Instead of scanning stale snapshots of data and retrieving best-guesses like most enterprise AI tools, Computer reasons across live data and computes precise answers efficiently. This token-saving efficiency translates to 20x cheaper costs compared to self-built MCP solutions, with every dollar spent translated directly into credits with zero wastage through their fair credit system.
What is Agent Studio and do I need coding skills?
Agent Studio is a feature included in the Pro plan that allows you to build and deploy agents without any coding needed. You can test agents in a sandbox, bulk-evaluate them with real datasets, and compare versions side by side for engineering-grade confidence. No agent reaches customers without being stress-tested and proven. This eliminates demo-grade distrust and provides engineering-grade confidence for your AI agents.
How does Computer's multiplayer mode work?
Computer's multiplayer mode is built in, not bolted on like other AI tools with DMs. You can add teammates to any Computer session, and everyone sees the same context, same history, and same responses. You can co-create in Canvas with Computer right there too. This eliminates handoff docs and time wasted on catch-up briefings since everyone has the same information instantly.
What safety controls does Computer have for AI actions?
Computer takes real, decisive actions using proven skills and agents, but every action follows org-wide safety and permission guidelines plus any boundaries you set. For routine tasks, Computer runs immediately. For consequential, high-stakes actions like refunds, account changes, or external communications, Computer stops and asks for human approval. You can draw the approval lines wherever you want. Every action is logged, traceable, and reversible, so if something looks wrong, you can see exactly what happened and roll everything back with a quick click.
What connectors are available on each plan?
Mini plan includes 5 one-click connectors: Slack, Notion, Jira Cloud, Google Drive/Calendar, and Microsoft Teams/OneDrive/SharePoint. Pro plan includes 100+ marketplace connectors with configuration options, accessible through the Connectors Marketplace. Max plan offers custom connectors that are fine-tuned in collaboration with the Applied AI team. AirSync is the patented sync engine that offers all these self-serve connectors plus 100s more on the Marketplace.
What apps are included in Computer+?
Computer+ includes three powerful apps exclusive to Pro and Max plans: Support App (your command center for customer support that automatically resolves common tickets, routes complex ones to subject matter experts, and keeps conversations on track), Build App (helps you build, test and release with clarity by connecting people, handling issues, managing roadmaps, and automating time-killing tasks), and Observe App (tracks user behavior, feedback, and sentiment so you fully understand your user's experience and make it better). Max plan also offers Max Support App and Max Observe App as optional add-ons.
How does Computer handle different contexts for the same question?
Computer understands the 'why' behind every question, so the same question gets different but correct answers based on context. A sales rep prepping for a call and a support engineer debugging a system can both ask 'What do I need to know here?' and they'll get different answers that are both right. This is because Computer's native shared memory understands your organization, your team, and the specific context of each user. Context is everything, and Computer knows it.
Can I try Computer Pro before purchasing?
Yes, you can get 30 days of Computer Pro for free with no credit card and no commitment required. This allows you to test all Pro features including the Connectors Marketplace, contextual answers with conversational analytics, Agent Studio, and silver-level support. You can also book a zero-commitment, 30-minute demo where the team will take you through everything you need to know and watch Computer run on your systems.