DeskDay
DeskDay is an AI-powered next-generation IT support platform designed specifically for managed service providers (MSPs). The platform offer...
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What is DeskDay?
DeskDay is an AI-powered PSA (Professional Services Automation) platform designed specifically for Managed Service Providers (MSPs) to streamline IT support, ticketing, time tracking, billing, and project management. The platform features a conversational service desk that enables chat-based ticketing, eliminating slow emails and calls while accelerating ticket resolution. It provides unified multi-channel support through Microsoft Teams, mobile apps, desktop applications, web portals, and email, allowing end-users to request support from the channels they already use.
The platform's core AI companion, Helena, is built directly into DeskDay and helps techs draft smart reply suggestions, surface relevant knowledge base articles, retrieve similar past tickets and solutions, and analyze customer sentiment in real-time. DeskDay includes workflow automation with a no-code drag-and-drop builder for automating ticket assignment, auto-replies, SLA checks, and auto-closing stale tickets. Additional features cover billing and contract management with automatic invoice generation from timesheets, project management with task tracking and milestones, quality assurance dashboards, advanced reporting, smart onboarding with SSO via Azure Entra, and multi-channel announcement features for outages and maintenance updates.
DeskDay is built for small to mid-sized MSPs who want to scale quickly, reduce technician workload, and deliver faster, smarter support. The platform emphasizes speed, simplicity, and scalability without the clutter of legacy PSAs. Most teams can get up and running within a week with guided onboarding, zero setup fees, and no long-term lock-ins. The platform offers free data migration for tickets, customer records, and user data when switching from other PSA systems.
DeskDay pricing
Pricing model: Paid
DeskDay pricing is based on tech seats at $59 per technician per month on monthly billing, or $49 per technician per month on annual billing (billed annually), offering 25% savings equivalent to 3 months free. There is one flat plan with all PSA features included—no tiered feature locking. End-user apps are included at no extra cost regardless of customer base size. AI-powered features currently available are included in the platform, but AI agents coming soon will be charged separately. Standard plans include an onboarding fee, while Enterprise plans waive the fee. DeskDay offers a 14-day free trial and free data migration for tickets, customers, and users. No minimum seat requirement exists, making it suitable for one-person MSPs on the annual plan. Payment accepts all major credit cards.
DeskDay pros
- Chat-first service desk accelerates ticket resolution
- Helena AI included at no extra charge for drafting replies and sentiment analysis
- Multi-channel support via Teams, mobile, desktop, web, and email
- End-users can create and track tickets without leaving Microsoft Teams
- No-code drag-and-drop workflow builder for automation
- Free 14-day trial to explore the platform before subscribing
- Free data migration for tickets, customers, and users
- One flat plan with all features included, no tiered feature locking
- No minimum seat requirement, suitable for one-person MSPs
- Annual billing offers 25% savings (effectively 3 months free)
- Mobile Service Desk app for on-the-go ticket management
- Automatic invoice generation linking timesheets and contracts
- Smart onboarding with SSO via Azure Entra integration
- Quality assurance dashboard for service quality monitoring
- End-user apps included at no extra cost regardless of customer base size
DeskDay cons
- Slack integration coming soon, not yet available
- Text Message support coming soon, not yet available
- Standard plans include an onboarding fee
- Enterprise plan required to waive onboarding fee
- AI agents will be charged separately when available soon
- Limited RMM integrations compared to competitors
- No vanity URL customization on Standard plan
- Cancellation for annual plans only at end of subscription term
Frequently asked questions about DeskDay
What is DeskDay?
DeskDay is an AI-powered PSA (Professional Services Automation) platform with multichannel support including MS Teams, Mobile, Desktop, Email, and web portal. It is designed to streamline support, ticketing, time tracking, and billing for modern, growing MSPs. The platform features a conversational service desk, workflow automation, Helena AI assistant, project management, billing and contract management, quality assurance, advanced reporting, and smart onboarding capabilities.
How is DeskDay different from competitors?
Unlike legacy PSAs that are slow, complex, and costly, DeskDay is chat-first and built for speed, simplicity, and AI-native automation. It eliminates dated communication systems, bloated user interfaces, manual processes, and rigid contracts. DeskDay keeps pricing simple with one flat plan where everything is included, no tiered feature locking, and Helena AI comes built-in with no add-ons or extra charges.
Who is DeskDay for?
DeskDay is built for small to mid-sized MSPs who want to scale fast, reduce technician workload, and deliver smarter, faster support. It is suitable for one-person MSPs as there is no minimum seat requirement on the annual plan. The platform emphasizes speed, simplicity, and scalability for small MSPs and aims to grow with MSPs as their needs evolve.
How does DeskDay use AI?
DeskDay features Helena, an AI-powered companion built right into the PSA platform. Helena helps technicians by drafting smart real-time reply suggestions, surfacing relevant knowledge base articles from documentation tools, retrieving similar past tickets and solutions, detecting customer sentiment in real-time for early intervention, and creating resolution notes. All AI-powered features currently available are included as part of the platform without extra charge.
What does Workflow Automation in DeskDay do?
Workflow Automation eliminates repetitive tasks in the Service Desk by automating ticket assignment, auto-replies, follow-ups, SLA checks, updating fields, and auto-closing stale tickets with zero manual effort. Users can build time-saving automations in minutes using the no-code, drag-and-drop workflow builder without writing any lines of code, allowing teams to stay focused on what really matters.
Does DeskDay integrate with my existing tools (PSA/RMM)?
DeskDay integrates with leading RMMs including NinjaOne, N-able N-central, and Level. It also integrates with tools like QuickBooks, Hudu, Xero, Pax8, and more, with ongoing additions. The platform offers team integrations for ultimate compatibility with your MSP tool stack, though the number of RMM integrations is more limited compared to some competitors.
How long does it take to get started with DeskDay?
Most teams are up and running within a week with guided onboarding, zero setup fees, and no long-term lock-ins. The platform offers a user-friendly approach with quick onboarding processes. Standard plans include an onboarding fee, but Enterprise plans waive this fee, and onboarding assistance can be availed within the valid onboarding period.
What are DeskDay's key features?
Key features include Chat-based Service Desk, multichannel support (email, Teams, web, mobile, with Slack coming soon), billing, reports, time tracking, project management, quality assurance, smart onboarding with SSO via Azure Entra, and announcements for outages and updates. The platform also includes Helena AI assistant, no-code workflow automation, mobile and desktop apps, contract management, advanced reporting, and a Service Quality dashboard.
What am I charged for in DeskDay?
DeskDay pricing is based on tech seats. You only pay for the number of technicians you add to the platform. End-user apps are included at no extra cost, so you can scale your customer base without increasing platform costs. There is one flat plan at $59 per tech per month (monthly) or $49 per tech per month (annual) with all features included and nothing hidden.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription based on your plan terms. For monthly subscriptions, cancellation takes effect at the end of the billing cycle. For annual and longer-term commitments, cancellation applies only at the end of the active subscription term. This means annual plans require commitment through the full subscription period without mid-term cancellation options.