Social Intents
The Live Chat Software by Social Intents allows users to communicate with their website visitors through various messaging platforms such as Microsoft Teams, Go...
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What is Social Intents?
Social Intents is a live chat and AI chatbot platform designed for businesses using Microsoft Teams, Slack, and Google Chat. It enables teams to provide customer support directly from these collaboration tools without learning new software. AI chatbots, powered by models like ChatGPT, Claude, or Gemini, handle up to 75% of inquiries automatically after being trained on a website's content in seconds, with seamless handoff to human agents for complex issues.
Key features include a unified support dashboard for monitoring conversations and analytics, multi-channel support covering website chats, WhatsApp, SMS, Messenger, and more. Teams receive real-time notifications in their preferred apps, with options for thread-based chats, @mentions, and cross-team routing. The platform supports 80+ languages, customizable widgets for WordPress, Shopify, and custom sites, and agency plans with white-label branding for managing multiple clients.
It targets small teams, growing businesses, enterprises, and agencies seeking efficient, scalable customer service. No per-agent pricing allows unlimited team members, making it cost-effective for scaling support without added headcount. With 14-day free trials and quick setup, it's ideal for those wanting 24/7 AI responses alongside human oversight in familiar workflows.
Social Intents pricing
Pricing model: Freemium
14-day free trial, no credit card required. Monthly plans: Lite $21 (1 widget, 2 agents, 60 convos), Starter $39 (1 widget, 4 agents, 250 convos), Basic $69 (2 widgets, unlimited agents, 1,000 convos), Pro $99 (5 widgets, unlimited agents, 5,000 convos, white label), Business $199 (10 widgets, unlimited agents, 10,000 convos, visitor monitoring). Annual plans save 20%. Unlimited agents on Basic+; conversation limits apply. Agency plans available with 100+ clients.
Social Intents pros
- Respond from Microsoft Teams directly
- Slack integration with thread-based chats
- Google Chat and Gmail support
- AI trained on website in seconds
- Handles 75% inquiries automatically
- Unlimited agents on most plans
- No new tools to learn
- 14-day free trial no card needed
- Supports WhatsApp Business API
- 80+ languages auto-detected
- One-click WordPress plugin
- Shopify and BigCommerce apps
- Real-time visitor monitoring
- Custom escalation routing
- White-label for agencies
- 99.9% uptime SLA
- Cross-team chat routing
- AI models: ChatGPT, Claude, Gemini
Social Intents cons
- Conversation limits per plan
- Lite plan only 2 agents
- No free tier beyond trial
- Requires collaboration tool subscription
- Agency plans custom pricing
- Widget limit on lower plans
- AI training needs website access
- No phone support mentioned
- Enterprise features on higher tiers
- SMS costs may apply separately
Frequently asked questions about Social Intents
What integrations does Social Intents offer?
Integrates with Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp Business, SMS, Facebook Messenger. Respond to all channels from one unified inbox in your team's chat app.
How does the AI chatbot work?
Train AI on your website URL, PDFs, or docs in seconds. Powered by ChatGPT, Claude, or Gemini. Supports AI-first with handoff, AI+human suggestions, or offline mode. Handles 75% inquiries automatically in 80+ languages.
Is there a free trial?
Yes, 14-day full-access free trial with no credit card required. Setup in 5 minutes: create account, connect tools, add widget, start chatting.
How do I add it to my website?
Copy one line of code, or use plugins for WordPress, Shopify, BigCommerce, Wix. Customizable mobile-ready widget with pre-chat surveys.
What is the pricing structure?
No per-agent fees; unlimited agents on Basic+. Plans based on widgets and conversations: Lite $21/mo (60 convos), up to Business $199/mo (10k convos). Annual 20% off.
Can I use it with Microsoft Teams?
Yes, most popular integration. Chat notifications in Teams channels, thread-based conversations, works on mobile app, route to departments.
Does it support multiple languages?
Yes, 80+ languages with auto-detection. AI responds in customer's language for global support.
What analytics are available?
Unified dashboard tracks response times (<30s avg), AI resolution rates (75%), customer satisfaction, real-time visitor monitoring on higher plans.
Is there white-label for agencies?
Yes, Pro+ and Agency plans offer white-label branding, manage 100+ client accounts from one dashboard, unlimited agents per client, priority support.
How quick is setup?
From zero to live in 5 minutes: sign up, one-click connect Teams/Slack/Google Chat, add code to site, AI trains automatically, start responding.