Chatbase
Chatbase is an AI tool that allows users to create a custom chatbot using their existing knowledge base. The AI chatbot can be added directly onto a website or ...
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What is Chatbase?
Chatbase is an AI customer service platform that lets businesses build and deploy custom AI support agents trained on their own data, such as websites, documents, and help‑desk content. These agents can answer customer questions, resolve common issues, and guide users through support workflows while operating inside a secure, no‑code environment. The platform is designed so that non‑technical users can create agents in minutes, configure them to pull real‑time data from CRMs, help desks, and e‑commerce tools, and then embed the chat widget on websites, apps, and messaging channels.
Key features include training agents on multiple data sources, connecting them to external systems like Zendesk, Stripe, Salesforce, and Shopify, and configuring AI Actions that allow the bot to perform actions such as updating subscriptions or fetching order details. Chatbase also provides analytics, smart escalation to human agents, omnichannel support across website chat, WhatsApp, Slack, and email, plus multilingual support in over 80 languages. The platform is built for security with SOC 2 Type II certification, GDPR compliance, and data encryption, while keeping customer data private and not using it to train external models.
Chatbase is aimed at businesses and teams that want to automate customer support, reduce response times, and free up human agents for more complex issues. It suits startups, SaaS companies, e‑commerce stores, and larger enterprises that need scalable, branded, and secure AI agents without deep engineering investment. The platform is especially useful for companies that already have a knowledge base, support tickets, or help‑desk data they want to surface instantly through an AI‑powered chat interface.
Chatbase pricing
Pricing model: Freemium
Chatbase offers a Free plan at 0 USD per month with limited access to models, 50 message credits monthly, 1 member, and 400 KB per AI agent, but agents are deleted after 14 days of inactivity. The Hobby plan is 32 USD per month (384 USD annually) and adds advanced models, 500 message credits monthly, 5 enabled AI Actions per agent, 10 MB per AI agent, 2 members, integrations, basic analytics, and attachments. The Standard plan is 120 USD per month (1,440 USD annually) and includes everything in Hobby plus 4,000 message credits monthly, 8 enabled AI Actions per agent, 20 MB per AI agent, 3 members, help desk integration, voice support, telephony, API access, personalization, auto‑retrain agents, and advanced integrations such as Stripe and Zendesk. The Pro plan is 400 USD per month (4,800 USD annually) and adds 15,000 message credits monthly, 12 enabled AI Actions per agent, 40 MB per AI agent, 5 members, advanced analytics, sources suggestions, and tickets as a source. The Enterprise plan is custom‑priced and includes everything in Pro plus higher limits, custom roles and permissions, SSO, white‑labeling, audit logs, priority support, a success manager, and SLAs. Add‑ons include auto‑recharge credits at 40 USD per 1,000 message credits, extra agents at 300 USD per AI agent per year, and removal of the 'Powered By Chatbase' branding at 1,188 USD per year.
Chatbase pros
- no‑code builder for custom AI support agents
- supports multiple data sources (websites, PDFs, FAQs, tickets)
- real‑time sync with external systems like CRMs and help desks
- configurable AI Actions to perform tasks in connected apps
- omnichannel deployment on website, WhatsApp, Slack, email
- multilingual support for 80+ languages via generative AI
- built‑in analytics to track agent performance and user engagement
- smart escalation from AI to human agents when needed
- enterprise‑grade security and SOC 2 Type II certification
- GDPR‑compliant data handling and encryption at rest and in transit
- whitelabel option to remove Chatbase branding from the widget
- automatic retraining of agents based on new interactions
- API and client libraries for deep product integration
- integration marketplace with Zendesk, Salesforce, Stripe, Shopify, and more
- easy onboarding without requiring coding skills
Chatbase cons
- free tier deletes agents after 14 days of inactivity
- limited model access and message credits on the free plan
- training size capped even on higher‑tier plans
- concurrent call and telephony limits tied to plan level
- extra agents billed as an annual add‑on per agent
- white‑labeling is a separate paid add‑on
- enterprise plan requires custom negotiation and no fixed pricing
- some advanced features only unlock on Standard or Pro tiers
Frequently asked questions about Chatbase
What is Chatbase?
Chatbase is a platform for building and deploying AI customer support agents that are trained on a business’s own data. It allows companies to create custom chatbots that can answer questions, resolve issues, and even take actions in connected systems such as CRMs, help desks, and e‑commerce tools, all while operating through a secure, no‑code interface.
Do I need to write code to use Chatbase?
No coding is required to build and deploy basic AI agents on Chatbase, as the platform provides a visual editor, configuration panels, and prebuilt integrations. Developers can optionally extend functionality using the API, client libraries, and components if they want deeper customization or tighter integration into their own product.
Can Chatbase bots connect to my existing help‑desk or CRM?
Yes, Chatbase supports integrations with systems like Zendesk, Salesforce, Freshdesk, HubSpot, Intercom, and others, enabling AI agents to pull real‑time data about customers, orders, subscriptions, and tickets, as well as trigger actions such as updating records or creating new tickets.
How does Chatbase handle security and privacy?
Chatbase uses enterprise‑grade security practices, including SOC 2 Type II certification and GDPR compliance, with data encrypted at rest and in transit. Customer data remains under the business’s control and is not used to train external language models, and integrations are designed to let users access only their own data within connected systems.
Can I remove Chatbase branding from my chat widget?
Yes, you can remove the 'Powered By Chatbase' branding from deployed agents by purchasing the 'Remove Powered By Chatbase' add‑on, which is a separate annual fee and is available on top of paid plans.
What happens to my agent on the Free plan if I don’t use it?
If an AI agent on the Free plan is inactive for 14 days, it will be automatically deleted from the account, so businesses are expected to keep agents active or upgrade to a paid plan to persist them longer.
How many AI agents can I create?
Free and paid plans include a set number of AI agents per workspace, with options to add extra agents via an annual add‑on that charges per additional AI agent, allowing organizations to scale their support coverage across multiple products or teams.
Does Chatbase support voice and telephony?
Voice and telephony capabilities are included in the Standard and Pro plans, enabling AI agents to handle voice calls and telephony workflows, with concurrent call limits and features that scale according to the plan level.
Can my AI agent learn from past interactions over time?
Chatbase supports automatic retraining and ongoing learning, where agents can sync with new interactions and system data, refine their responses, and improve resolution rates while maintaining guardrails to prevent misinformation and off‑topic replies.
Is there an enterprise plan with custom requirements?
Yes, the Enterprise plan is tailored for larger organizations and includes everything in the Pro plan plus higher message limits, custom roles and permissions, SSO, white‑labeling, audit logs, priority support, a dedicated success manager, and service‑level agreements, all discussed through a custom sales conversation rather than fixed self‑serve pricing.