Chat360
Chat360 is a conversational AI chatbot builder designed to enhance customer engagement and conversion. Its omnichannel platform serves as a...
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What is Chat360?
Chat360 is an AI-powered omnichannel customer experience platform that enables businesses to build and deploy intelligent chatbots and voice bots across multiple channels including WhatsApp, Voice, Website, Instagram, Facebook Messenger, and in-app platforms. Powered by Agentic AI and Generative AI, the platform automates customer support, lead generation, and engagement workflows without requiring any coding expertise. It serves retail, automotive, healthcare, finance, education, real estate, telecom, banking, e-commerce, and D2C industries with tailored AI assistants for strategic business outcomes.
Key features include omnichannel Agentic-AI assistants that qualify, convert, and support customers at scale; Voice360 for human-like voice AI conversations across inbound and outbound calls; no-code drag-and-drop chatbot builder with template-driven or custom builds; lead qualification filters with decision logic; multi-channel deployment from a single bot configuration; CRM and payment system integrations (HubSpot, Zoho, Stripe); real-time analytics and Ai Powered Analytics dashboard; 120+ language multilingual support; customizable templates including WhatsApp carousel templates; fuzzy match for web bots; ticketing system with Open/Resolved/Unassigned/Pinned tabs; live chat unification; sentiment analysis; broadcast campaigns via WhatsApp, Email, SMS, Google RCS, Facebook, and Instagram; and API access for developers.
Chat360 is designed for businesses of all sizes—from freelancers and small businesses to mid-size companies and enterprises—who want to enhance customer engagement, boost conversion rates, automate support operations, generate leads, and scale customer interactions without coding. It is ideal for customer support teams, sales teams, marketing teams, and digital marketers looking to reach customers on their preferred messaging platforms with instant, human-like, 24/7 availability.
Chat360 pricing
Pricing model: Free
Chat360 operates on sales-led, quote-based pricing with no advertised free tier on its public pricing page as of 2026. The platform directs prospects to a sales contact form rather than self-serve plans. A free trial may be available on request via the sales team. Pricing is quote-based with payment frequency determined by the vendor. The starting price is not disclosed publicly. Contacting the sales team is required to buy credits for conversational AI and get pricing details for your business.
Chat360 pros
- No-code drag-and-drop chatbot builder for easy deployment
- Omnichannel support across WhatsApp, Voice, Web, Instagram, Facebook, and more
- Agentic AI-powered intelligent conversations with real results
- Voice360 human-like AI voice assistant for sales, support, and bookings
- 120+ languages multilingual support for global customer engagement
- Seamless CRM integrations with HubSpot, Zoho CRM, and other platforms
- Payment system integrations including Stripe for transaction handling
- 24/7 availability ensuring continuous customer support
- Real-time analytics and Ai Powered Analytics dashboard
- Template-driven builds with industry-tested templates for rapid launch
- Lead qualification filters that automatically tag and score prospects
- WhatsApp carousel templates with up to 10 scrollable cards
- Fuzzy match technology for web bots to identify similar text entries
- Omnichannel ticketing system with Open, Resolved, Unassigned, and Pinned tabs
- Sentiment analysis to detect customer emotions in interactions
- Broadcast campaigns via WhatsApp, Email, SMS, Google RCS, Facebook, Instagram
- API access for developers to integrate with custom applications
- Scalable infrastructure supporting businesses from small to enterprise
- Customizable templates with logo and color branding alignment
- Live chat handoff from bot to human agent when needed
Chat360 cons
- No advertised free tier on public pricing page
- Sales-led pricing requires contacting sales team for quote
- Starting price not publicly disclosed
- Free trial only available on request via sales team
- Customization options may be limited without technical expertise
- Requires stable internet connection for chatbot functionality
- Advanced integrations might require technical setup assistance
- No-code interface can be complex for some users
- Automation primarily focused on Instagram and Facebook Messenger
- Limited industry versatility compared to some competitors
Frequently asked questions about Chat360
What is Chat360 and what does it do?
Chat360 is an AI-powered omnichannel customer experience platform that enables businesses to build and deploy intelligent chatbots and voice bots across channels like WhatsApp, Voice, Website, Instagram, Facebook Messenger, and in-apps. It automates customer support, lead generation, and engagement workflows without requiring coding, using Agentic AI and Generative AI to deliver seamless, human-like interactions at scale.
What channels does Chat360 support for omnichannel engagement?
Chat360 supports omnichannel deployment across WhatsApp, Voice/AI calls, Website/Web bots, Instagram, Facebook Messenger, in-app platforms, Email, SMS, and Google RCS. All channels can be managed from a single intuitive dashboard for consistent customer journeys.
What is Voice360 and how does it work?
Voice360 is Chat360's AI voice assistant that delivers seamless, human-like conversations at scale for sales, support, and bookings. Powered by advanced speech recognition and natural language understanding, it engages customers in real time across inbound and outbound calls with precision, speed, and empathy, automating lead qualification, billing disputes, and customer support.
Does Chat360 require coding knowledge to build chatbots?
No, Chat360 is a no-code platform with a drag-and-drop chatbot builder. Businesses can rapidly launch using industry-tested templates or craft bespoke experiences without writing any code, making it accessible for freelancers, small businesses, and enterprises alike.
How many languages does Chat360 support?
Chat360 provides multilingual support for 120+ languages, enabling businesses to communicate with customers globally in their preferred languages with accurate natural language processing.
What CRM and payment integrations does Chat360 offer?
Chat360 offers seamless integrations with popular CRM platforms including HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, HubSpot Content Hub, Zoho CRM Plus, and LeadSquared. For payments, it integrates with Stripe Billing and other payment gateways to enable transaction handling within chat flows.
What is the pricing model for Chat360?
Chat360 uses sales-led, quote-based pricing with no advertised free tier. The starting price is not publicly disclosed. Prospects must contact the sales team via a contact form to get pricing details. A free trial may be available on request through the sales team. Pricing is quote-based with payment frequency determined by the vendor.
Does Chat360 offer a free trial?
Chat360 does not advertise a free tier on its public pricing page. However, a free trial may be available on request via the sales team. You need to contact their sales team to inquire about trial availability.
What industries does Chat360 serve?
Chat360 serves multiple industries including retail, automotive, healthcare, finance, education, real estate, FMCG, IT, telecommunications, banking, e-commerce, D2C, and government. It provides tailored omnichannel Agentic-AI assistants for strategic business outcomes in each industry.
What customer support does Chat360 provide to its users?
Chat360 offers email/help desk support, FAQs/forum, knowledge base, phone support, 24/7 live rep support, and chat support. Training options include in-person sessions, live online training, webinars, documentation, and videos. The company is known for responsive, committed support teams that help with onboarding and technical implementation.