Doks.ai
Doks.ai is an AI chatbot creation tool that allows businesses to train their own chatbots using their website and documentation content. Th...
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What is Doks.ai?
Doks.ai is an AI-powered support chatbot that seamlessly integrates into websites, documentation, and knowledge bases to provide customized answers to user queries. Powered by ChatGPT (specifically GPT-3.5-turbo by default), it understands natural language queries and delivers accurate, relevant answers in seconds. The tool syncs with existing websites, documentation systems, or knowledge base platforms to automatically answer any user questions about products or services.
Key features include AI-powered search that considers context and meaning beyond keywords, the ability to train from multiple URLs and sources, usage analytics tracking, fine-tuning capabilities for optimizing AI responses, and customizable UI themes including light/dark modes. The chatbot supports Markdown, integrates with GitBook, and offers multiple embedding options including floating buttons and custom trigger buttons. It also includes lead generation templates, HelpDesk ticket creation forms, sales lead forms, and demo booking capabilities.
Doks.ai is designed for customer support teams looking to reduce ticket volume by 40-70%, documentation teams wanting AI-powered query responses, businesses seeking 24x7 multilingual customer support, and companies focused on lead generation. The platform supports file formats including Markdown, Markdoc, MDX, HTML, and plain text. Setup takes approximately 2 minutes with no credit card required, and the chatbot typically trains in 1-2 minutes.
Doks.ai pricing
Pricing model: Freemium
Doks.ai offers flexible monthly or yearly pricing (yearly plans include 2 months free). Plans include Starter, Premium (most popular), Ultimate, Enterprise, and special discounts for open-source projects. There is no free plan (discontinued), but a 7-day free trial is available with 1 chatbot, 20 message credits, 400,000 characters, and 1 lead form. Message credits are calculated as 1 credit = 1 GPT-3.5 Turbo message sent, and credits are total across all projects. You can cancel anytime with no credit card required.
Doks.ai pros
- Reduces support ticket volume by 40-70%
- 2-minute setup with no credit card required
- Powered by advanced ChatGPT language model
- Understands natural language queries
- Provides answers in seconds
- AI-powered search based on context and meaning
- Train from multiple URLs and sources
- No limits on number of documents
- 24x7 multilingual customer support
- Customizable UI with multiple themes
- Light and dark theme support
- GitBook integration available
- Track usage analytics
- Fine-tune AI responses
- Markdown support
- Multiple lead form templates
- Floating button and custom trigger options
- Free 7-day trial with 20 message credits
- Retrain chatbot multiple times at no extra cost
- No limit on number of users accessing chatbot
- White-label option on Enterprise plan
- Combine with human support seamlessly
- Book demo calls within chat window
- Customize chatbot personality and prompts
Doks.ai cons
- No free plan available (discontinued)
- No refunds offered (partial or full)
- GPT-4 not yet available (coming soon)
- Text-only content processing (no videos)
- Videos must be transcribed before use
- File uploads (PDF, CSV, TXT) still in development
- Brand customization only for paid plans
- White-label only on Enterprise plan
- 20 message credits limited on free trial
- Training time increases with large data sets
Frequently asked questions about Doks.ai
What is Doks.ai?
Doks.ai is an AI support chatbot that lets you seamlessly integrate it into your website or documentation to provide customized answers to user queries. It syncs with your existing website, documentation, or knowledge base system to answer any user questions about your product or services, powered by ChatGPT.
How much does Doks.ai reduce support ticket volume?
Doks.ai chatbot addresses user questions in real time, enhancing user satisfaction and reducing the burden on customer support teams. Tests indicate it can handle 40-70% of support tickets autonomously, freeing up support reps to focus on more complex issues.
What type of data is required to create my chatbot?
To create a chatbot using Doks.ai, you can enter your website URLs, XML-Sitemap, or paste text or documents. The data should contain the information you want your chatbot to know and be able to answer questions about.
What are message credits?
1 message credit equals 1 GPT-3.5 Turbo (default) message sent. Message credits mentioned in each plan are the total message credits available on that plan irrespective of the number of projects.
Does Doks.ai use ChatGPT or GPT-4?
By default, the chat-based AI search bar uses GPT-3.5-turbo. However, GPT-4 will be coming soon to Doks.ai.
What languages are supported by Doks.ai chatbot?
Doks.ai chatbot has multilingual support. You can customize your bot's language preference in the 'Base Prompt' section of the Playground. By default, the chatbot detects and responds in the language of the user's question.
Is there a free trial for Doks.ai?
Yes, there is a free trial available where you can try the product for 7 days. With the free trial, you can create one chatbot including 20 message credits, 400,000 characters, and 1 lead form to try the platform.
How do I retrain the chatbot?
You can update the data your chatbot is trained on by clicking on the Manage section and then clicking the 'Retrain AI' button. This will fetch new content from your website and retrain the AI. You can retrain your chatbot multiple times at no extra cost.
Can I customize the look and feel of my chatbot?
Yes, you can customize the look and feel by changing its background, color scheme, logos, widget icon, and avatar. You can also add a personalized welcome message. Brand customization is currently available to paid plan users only.
Is there a white-label option available for Doks.ai?
Yes, Doks.ai offers a white-label option for customers who want to embed their chatbot on their website without displaying the Doks branding. This option is available on the Enterprise plan.