Lyro
Lyro is an AI-powered chatbot tool developed by Tidio that aims to revolutionize customer service. It enables small and medium businesses t...
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What is Lyro?
Lyro is an AI‑powered conversational customer service agent from Tidio that helps businesses automate responses to customer questions while staying aligned with their brand voice and existing support content. It understands natural language, reads your help center and support documents, and replies in a human‑like way without hallucinating answers, since it only uses the knowledge you provide. Lyro can be embedded directly on your website or integrated into existing help desks like Zendesk, Intercom, or Salesforce, so you do not need to switch your current customer service stack.
Lyro specializes in resolving common support queries such as order status, shipping policies, returns, pricing, and product‑related questions, often handling up to around two‑thirds of inquiries automatically. It also supports handoffs to live agents when a question is too complex, sensitive, or falls outside its knowledge base, and it can escalate conversations based on custom rules you define. For growth‑oriented teams, Lyro can be used to qualify leads, send product recommendations, and run automated workflows via Lyro Smart Actions.
Lyro is designed to behave like a team member: it learns from each interaction, your manual corrections, and additional knowledge you add, gradually improving its resolution rate and accuracy. You can shape its tone, style, and escalation behavior through Lyro Guidance, which lets you define how the agent should respond under different conditions. The solution is aimed at SMBs and mid‑market companies that want to shorten response times, reduce support costs, and improve customer satisfaction without giving up control over their customer‑experience quality.
Lyro is particularly suited for online stores, SaaS businesses, and service‑driven brands that already maintain a knowledge base or help center and want to turn that content into a live conversational interface. It appeals to customer‑support managers, CX leads, and operations teams looking to automate repetitive queries while keeping agents focused on high‑value conversations. Because it attaches to your existing tools and can be enabled with minimal setup, it is also attractive for teams that want fast wins out of AI without lengthy migrations or complex development work.
Lyro pricing
Pricing model: Paid
Lyro starts with 50 free conversations for every Tidio account, no credit card required. After the free tier, you move to a paid Lyro plan where conversations are billed per chat, starting at 50 AI conversations included in the base plan and then scaling by usage. For higher‑volume or enterprise use, Lyro Connect is available with Plus and Premium Tidio subscriptions, where each Lyro conversation starts from 0.5 USD; exact structure is clarified during a sales demo call. Paid plans include unlimited Lyro replies within each conversation, resolution‑rate tracking, integration with 20+ platforms, and access to Lyro Smart Actions and Lyro Guidance.
Lyro pros
- Automates up to around 67% of customer inquiries
- Resolves common support questions in seconds
- Uses only your own support content to answer
- Reduces average response time close to zero
- Works 24/7 without breaks or shifts
- Integrates with existing help desks like Zendesk and Intercom
- Onboards with minimal technical effort
- Handles multiple questions in one conversation without extra cost
- Scales support volume without adding human agents
- Pays per conversation rather than per license seat
- Includes a money‑back guarantee on resolution‑rate improvement
- Supports handoffs to live agents when needed
- Learns from ticket outcomes and agent responses
- Allows custom tone and reply‑style guidance
- Monitors resolution rates and satisfaction metrics
Lyro cons
- Limited to 50 free conversations on trial
- Pricing can become costly at high conversation volumes
- Requires a well‑maintained knowledge base to work well
- Cannot handle questions for which content is not in your knowledge base
- Handoff to human agents still needs manual oversight
- Depends on Tidio’s ecosystem for some advanced features
- No native API for full programmatic control outside Tidio
- May require configuration tweaks to match brand voice accurately
Frequently asked questions about Lyro
What’s the difference between Lyro and Tidio Flows?
Flows are rule‑based, triggered sequences that follow predefined scripts and are limited to specific actions on Tidio, while Lyro is an AI agent that understands natural language, reads your support content, and can answer complex questions that were not explicitly scripted. Flows are best for simple, pre‑defined questions where the flow is entirely controlled by rules, whereas Lyro is designed to handle a wider range of intents and to reply in a human‑like way based on your knowledge base.
Are you using ChatGPT to power Lyro?
No, Lyro is powered by Claude from Anthropic AI and Tidio’s own in‑house models. Claude was chosen because it is designed to be helpful, honest, and harmless, which aligns with Lyro’s focus on trustworthy and accurate customer‑service responses that do not hallucinate.
Is Lyro free?
You can try Lyro for free with 50 AI conversations included in every Tidio account. After those 50 conversations, you must subscribe to a paid Lyro plan to continue using the AI agent, with pricing based on the number of conversations and your Tidio subscription level.
What counts as a Lyro conversation?
A Lyro conversation is any customer interaction on a channel connected to Tidio that receives at least one reply from the AI agent. Even if Lyro replies multiple times in the same chat or the customer returns to the same conversation later, it still counts as a single conversation.
When will my Lyro conversation limit refresh?
Each account starts with 50 free Lyro conversations; once you upgrade to a paid Lyro plan, your conversation allowance refreshes 30 days after each payment, resetting your quota for the next billing period.
What is Lyro Connect?
Lyro Connect is an extension that lets you add Lyro AI as an add‑on to your existing customer service software, such as Zendesk or Intercom, without changing your current platform. It connects Lyro to the help desk, shares your support content, and uses that content to answer customer questions while creating tickets for unresolved issues.
How much does Lyro Connect cost?
Lyro Connect is available only with Tidio Plus and Premium subscriptions, and each Lyro conversation starts from 0.5 USD. The exact pricing structure, including volume discounts and plan tiers, is explained by a sales representative during a demo call.
How does Lyro Connect work?
With Lyro Connect, you integrate Lyro into your current support solution, share your support content such as FAQs and articles, and activate the AI agent. Lyro then uses that content to reply to customers in real time, and if a question falls outside its knowledge, it creates a ticket in your help desk for a human agent to handle.
Is my data secure with Lyro?
Yes, Lyro is built on Claude, which follows strict security and privacy practices, and Tidio applies additional safeguards for data handling and retention. Customer queries and your knowledge‑base content are processed in a way that prioritizes confidentiality and regulatory‑compliance best practices.
Is Lyro effective?
On average, users automate around 67% of customer inquiries with Lyro, and the AI improves its performance over time by measuring answer helpfulness, learning from agent corrections, and incorporating new knowledge. The resolution‑rate‑improvement guarantee is tied to lifting your baseline to at least 50% or higher, with a money‑back option if that target is not met.