Risotto
Risotto is an AI-powered tool designed to streamline IT support within the popular team collaboration platform, Slack. It functions as an AI help desk, automati...
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What is Risotto?
Risotto is an AI IT help desk and internal support automation tool built to resolve employee requests directly in Slack and other company chat tools. It focuses on tier-1 support, ticket triage, access provisioning, knowledge lookup, and workflow automation so employees can get help without leaving their normal communication channel.
The product positions itself as more than a chatbot: it understands request context, keeps conversations going through clarifying questions, and can open, manage, and close tickets end-to-end. It can also route requests to the right team, trigger approvals, and provision access with time limits and audit trails.
Risotto is designed for organizations that already use an ITSM or have scattered internal knowledge across tools like Confluence, Notion, Google Drive, Slack, Jira, Zendesk, and IAM/IGA systems. The site also frames it as useful beyond IT, including HR, Legal, Finance, Engineering, and Security support workflows.
It appears aimed at mid-to-large companies with repetitive support volume, security or compliance requirements, and a desire to reduce manual work for IT teams. The website emphasizes fast deployment, no-code configuration, and enterprise-friendly controls rather than consumer self-service.
In short, Risotto is for teams that want a chat-native support layer that automates common internal requests while preserving visibility, approvals, and compliance.
Risotto pricing
Pricing model: Free
The website emphasizes a free demo and says you can start using Risotto right after signup, but it does not show a public pricing page on the main site. It presents Risotto as an enterprise product with quick implementation and scaling after setup. An AWS Marketplace listing shows a user-license item priced at $90.00 per license, and it includes a 30-day refund policy plus support via [email protected]. The site itself does not clearly describe free tier limits, plan tiers, or exact included features on a public pricing page.
Risotto pros
- Works directly in Slack
- Chat-native support flow
- Understands request context
- Handles end-to-end ticket lifecycle
- Can open tickets automatically
- Can manage tickets automatically
- Can close tickets automatically
- Supports access provisioning
- Supports time-bound access grants
- Routes approvals to managers
- Keeps audit trails
- Connects to existing knowledge sources
- Blends docs from multiple systems
- Supports no-code workflows
- Automates multi-step internal tasks
- Works across IT and other departments
- Emphasizes fast deployment
- Designed for enterprise controls
- Reduces repetitive tier-1 work
- Supports 24/7 automated support
Risotto cons
- Primarily built for internal support
- Best fit for mid-to-large organizations
- Depends on existing chat workflows
- Requires integrations with current stack
- Not a standalone consumer helpdesk
- May not suit very small teams
- Value is lower if knowledge is centralized already
- Setup still requires workflow configuration
- Strongest for recurring request types
- Public pricing is not clearly displayed
Frequently asked questions about Risotto
What does Risotto do?
Risotto is an AI-powered internal support tool that automates IT help desk work in chat. It can answer questions, route requests, create and manage tickets, and help provision access without forcing employees into a separate portal.
Where does Risotto work?
Risotto is designed to work inside Slack and other company communication tools. The site also mentions support for email and Google Workspace/GSuite-style workflows, so users can request help where they already work.
What kinds of tasks can Risotto automate?
The website says Risotto can handle common questions, ticket triage, access management, approvals, knowledge lookup, and multi-step workflows. It also mentions use cases like onboarding, password resets, Slack channel creation, device provisioning, and routing sensitive requests to the right team.
Which systems does Risotto integrate with?
The site references integrations with ticketing and knowledge tools such as Jira, Zendesk, Freshservice, Confluence, Notion, and Google Drive, plus IAM/IGA and MDM systems. It positions itself as something that works with an existing stack rather than replacing everything.
Who is Risotto for?
Risotto is aimed at mid-to-large organizations with recurring internal support demand. The site specifically calls out IT teams, and also says HR, Legal, Finance, Engineering, and Security teams can use it for internal support workflows.
Does Risotto need a new portal?
No. The website emphasizes that employees can get help directly in Slack or other communication tools, so they do not need to switch to a separate support portal or learn a new interface.
How does Risotto handle approvals?
Risotto can request, coordinate, and track approvals as part of the support workflow. The site says it can use simple no-code workflows, apply time limits, and provision access only after the necessary approval is granted.
Is Risotto audit-friendly?
Yes. The website repeatedly says Risotto maintains audit trails and keeps logs clean so teams can stay compliant and audit-ready. It also says sensitive requests can be controlled at the department level.
How fast can Risotto be deployed?
The site says Risotto is live in hours and can be up and running quickly, with case-study quotes mentioning less than a week in some implementations. It contrasts this with older ITSM tools that require consultants and longer implementation timelines.
What pricing is available?
The main website does not show a public pricing table or free tier details. It promotes a free demo, while an AWS Marketplace listing shows a $90.00 user-license item and a 30-day refund policy.