Airkit
Airkit.ai eCommerce is an AI tool that provides code-free AI agents specifically designed for commerce. With these agents, businesses can r...
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What is Airkit?
Airkit.ai is a generative AI customer service platform that provides fully customizable, autonomous AI agents built to answer 90%+ of customer questions instantly, 24/7/365. It is powered by OpenAI's GPT-4 and designed specifically for CX leaders and customer-service teams in eCommerce businesses. The platform resolves customer inquiries automatically including order status updates, returns and exchanges, order issue management, product information, and technical support without relying on traditional FAQ bots or deflection strategies.
The platform offers two primary operating modes: Co-Pilot, where customer service teams review the AI's proposed next steps and click 'Send' to execute actions, and Auto-Pilot, where the AI acts completely autonomously to resolve customer issues. Airkit.ai includes a growing library of 1-click integrations for popular eCommerce tools and systems including CRMs, helpdesks, order management systems, and more. The platform communicates directly with eCommerce platforms and business automation tools to receive, understand, and take action on customer questions quickly and effectively.
Airkit.ai is designed with built-in safeguards and industry compliance standards including multi-factor authentication for accessing personal information. The platform requires no coding knowledge to activate, with setup typically taking no more than a couple of hours guided by AI experts. Users manage AI Agents through a Supervisor view to optimize work in real-time and refine understanding of dynamic business policies, seasonal discounts, and promotions. The platform serves customers across any channel including web chat, mobile, voice, and email.
Airkit.ai is for eCommerce businesses ranging from startups to Fortune 500 companies, marketing and customer experience teams, sales and support teams, and agencies delivering customer experience solutions. The platform was founded in 2017, is headquartered in Redwood City, California, and is backed by leading venture capitalists including Salesforce Ventures, Emergence Capital, EQT Ventures, and Accel. The company was acquired by Salesforce in October 2023.
Airkit pricing
Pricing model: Free
Specific pricing details are not publicly disclosed on the website. Airkit.ai operates on a paid subscription model with no free tier mentioned. The platform offers a free trial option. Enterprise features such as JIT Provisioning and multiple role assignment require an ENTERPRISE license. To obtain pricing information, businesses must book a demo with the Airkit.ai team. The platform is positioned for businesses from startups to Fortune 500 companies.
Airkit pros
- Resolves 90%+ of customer questions instantly, 24/7/365 guaranteed
- Powered by OpenAI's GPT-4 for advanced generative AI capabilities
- Zero code required to deploy - no coding knowledge needed
- Fast setup and deployment in just a couple of hours
- 1-click integrations with popular eCommerce tools and systems
- Integrates with CRMs, helpdesks, and order management systems
- Two operating modes: Co-Pilot for human oversight and Auto-Pilot for full autonomy
- Handles order status, returns, exchanges, product info, and technical support
- Proactive support agents identify issues before customers contact you
- Multi-channel support across web chat, mobile, voice, and email
- Built-in safeguards with multi-factor authentication for personal data
- Industry compliance standards for security and business guidance
- Supervisor view for real-time AI Agent optimization and management
- Reduces customer service volumes while boosting satisfaction scores
- Augments customer service teams to reduce agent burnout
- Continuously learns from business policies and customer data
- Hyper-personalization for keeping customers engaged and shopping carts full
- Scales on demand to handle more customer requests faster
Airkit cons
- Pricing details not publicly available - requires booking a demo
- Closed-source platform with no code access
- Primarily designed for eCommerce businesses, not general use
- Enterprise features like JIT Provisioning require ENTERPRISE license
- Airkit Embeds deprecated - no new Embeds can be created
- Requires connection to existing eCommerce platform and data sources
- May require human escalation for complex questions AI cannot answer
- Setup requires documenting business policies, rules, and processes
Frequently asked questions about Airkit
What is Airkit.ai eCommerce?
Airkit.ai eCommerce is a GPT-4-powered customer service solution featuring specialized retail AI agents that integrate with popular CX systems in minutes. It resolves customer questions automatically and empowers service representatives to focus on higher-impact work. Unlike traditional chatbots, it specializes in eCommerce and delivers highly-personalized resolutions through empathetic and human-like conversations rather than deflecting customers to help pages.
How does Airkit.ai differ from traditional chatbots?
Traditional chatbots have long, complicated setup and deployment timelines and focus on deflecting customers to help pages or FAQ sections. Airkit.ai's generative AI agents specialize in eCommerce, require zero code to deploy, and continuously learn from business policies and customer data. They specialize in driving highly-personalized resolutions through empathetic conversations rather than deflection, delivering better customer outcomes every time.
What tasks can Airkit.ai AI Agents handle?
Airkit.ai AI Agents can cover a large breadth of tasks including order status updates, return and exchange support, order issue management, product information, and technical support. They go far beyond basic 'where is my order' or product knowledge base questions that traditional chatbots handle, resolving complex customer issues autonomously.
What are Co-Pilot and Auto-Pilot modes?
Co-Pilot mode allows customer service teams to choose the appropriate action based on the Agent's proposed next steps. The AI Agent provides a detailed summary of the customer inquiry, proposes next steps, and drafts suggested communication - all that's left is to click 'Send'. Auto-Pilot mode acts completely autonomously to resolve customers' issues. If the AI Agent cannot answer or determines a human touch is best, it escalates to a customer service member and communicates expected next steps to customers.
How long does setup and deployment take?
Airkit.ai eCommerce requires no coding knowledge to activate. The setup process typically takes no more than a couple of hours before deploying into production. The team of AI experts guides you through the setup process. Initial setup involves connecting data sources and creating/documenting current business policies, rules and processes within a couple of hours, then you can deploy.
What integrations does Airkit.ai support?
Airkit.ai eCommerce has a growing library of 1-click integrations for popular eCommerce tools and systems including CRMs, helpdesks, order management systems, and more. It integrates with all popular eCommerce and helpdesk systems and augments your current tech stack. The platform communicates directly with your eCommerce platform and business automation tools to receive, understand and take action on customer questions quickly and effectively.
Is Airkit.ai secure and compliant?
Yes, Airkit.ai is designed with built-in safeguards and industry compliance standards to ensure AI agents follow business guidance you've approved and use only tools you've provided. The platform has developed industry-best guardrails based on years of customer conversational data that require specific authentication steps before accessing personal information. For example, for returns and exchanges to a certain address, multi-factor authentication for the phone number on file is required before returning that address to the user.
What channels does Airkit.ai support?
Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel including web chat, mobile, voice, and email. This ensures a fully-automated, seamless and delightful customer experience anytime, every time, whether on your site or off.
How does the Supervisor view work?
You manage your AI Agents using the Supervisor view to optimize their work in real-time and refine their ability to understand dynamic business policies, seasonal discounts, promotions and more. The Supervisor view gives you visibility and control over AI Agent performance, allowing you to continuously improve their understanding and responses based on actual customer interactions.
Who are the typical customers for Airkit.ai?
Airkit.ai serves businesses from Fortune 500 companies to startups. Typical customers include small businesses, mid-size businesses, and large enterprises. The platform is designed for CX leaders and customer-service teams, marketing and customer experience teams, sales and support teams, product and development teams, and agencies and IT consultants delivering customer experience solutions to clients. It is suitable for businesses of all sizes seeking to elevate their customer experience strategy.