Ringly
Ringly.io is a platform providing an AI-driven call assistant specifically designed for e-commerce businesses. The AI call agent is a customer service solution ...
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What is Ringly?
Ringly is an AI phone support agent platform built specifically for high-volume Shopify stores doing $1M+ annually. The core product is
Ringly pricing
Pricing model: Free
Ringly offers 3 pricing plans: Grow at $349/mo for Shopify stores with lower call volume including 1,000 mins/mo (~500 calls) with $0.29/min overages; Pro at $799/mo (most popular) for higher call volume brands including 2,500 mins/mo (~1,250 calls) with $0.19/min overages and includes 65% resolution guarantee, Seth fine-tuning, and setup assistance; Enterprise with custom pricing for stores handling 5,000+ mins/mo offering custom setup, custom integrations, private Slack channel, and dedicated onboarding. All plans include a 14-day free trial with all features. Add-ons include phone numbers at $5/month each and knowledge bases at $9/month per knowledge base. No hidden fees beyond add-ons.
Ringly pros
- Resolves approximately 70% of customer support calls automatically
- 65% AI call resolution rate guarantee within 90 days with refund if not met
- Go live in under an hour with simple Shopify connection
- Handles multiple calls simultaneously without hiring additional staff
- 24/7 availability for instant customer responses
- Starts every call with full caller context and order history from Shopify
- Runs live actions on calls including order lookup, returns, and email sending
- Supports 40 languages for diverse global customer bases
- Integrates with 7,000+ tools including Shopify, BigCommerce, Zapier, Make.com
- Saves up to 90% on customer service costs compared to human hires
- Generates Seth-attributed revenue with $10-$100 per call on average
- Natural conversational voice that customers often don't recognize as AI
- Full analytics dashboard tracking resolution rate, deflection, cost per call
- Customizable AI voice and tone to match brand style
- Can use existing phone number or get new Ringly number in one click
- Escalation control lets you set rules for when Seth transfers to humans
- 14-day free trial with all features included
- Founder-led support with personal help reviewing calls and refining Seth
Ringly cons
- Only designed for Shopify stores, not other e-commerce platforms primarily
- Requires credit card to start even for 14-day free trial
- Monthly subscription costs $349/mo for Grow plan which may be high for small businesses
- Overage fees of $0.29/min on Grow plan and $0.19/min on Pro plan
- Phone numbers cost additional $5/month each
- Knowledge bases cost additional $9/mo per knowledge base
- Minimum target is $1M+ Shopify brands, smaller stores may not get enough call volume
- Still routes 30% of calls to humans requiring continued human staff
- Enterprise plan requires custom setup and sales contact rather than self-signup
Frequently asked questions about Ringly
What is Ringly?
Ringly is a software with an AI phone rep called Seth that resolves the majority of customer support calls that $1M+ Shopify brands are getting. The AI phone agent answers customer calls, resolves approximately 70% of calls automatically, and routes the rest to human agents. It handles product questions, order tracking, returns, exchanges, and policy inquiries with real-time speech-to-text and text-to-speech using large language models.
How do I sign up for Ringly?
Simply click Get started on the website, sign up with your email address, start your 14-day free trial, and you're ready to get onboarded. You need an email address to sign up and a credit card to start a plan. No technical skills are required. After signing up, follow the step-by-step guide in the dashboard to configure Seth, your first AI support agent.
How long does setup take?
Most brands go live in under an hour. The process involves connecting Shopify, adding your knowledge base, setting your escalation preference, and starting to route calls. You connect Shopify to pull your product catalog, website, order status, inventory, customer data, and returns. Then run test calls and refine Seth by calling it and running the scenarios you get most. You can tweak rules and settings as needed. You're not waiting weeks to launch, and you can improve resolution over time.
Will the AI embarrass our brand or hallucinate wrong information?
No. Seth is designed to answer confidently when it knows and escalate when it doesn't. Seth is grounded in your own sources including your website, help docs, and pasted policies plus your rules. When uncertain, it doesn't guess but escalates to your team. You control the rules, can review any call, and can pause routing anytime. You also can fine-tune Seth's responses to match your brand.
What happens when Seth can't resolve a call?
You choose how to escalate: transfer to a human agent or email the support issue. During business hours, Seth transfers to your team and emails the issue. After hours, it emails the issue. Either way, Seth knows when to escalate and does it the way you like it. Edge cases are expected, and Ringly cleanly escalates them to humans while handling repetitive calls like WISMO, returns, policies, and product questions.
Can Seth really bring in revenue or is it just cost savings?
Both. Seth handles support calls that would've otherwise needed a human, saving you the hire cost. It also helps callers by answering product questions, checking inventory, and recognizing returning customers. Every order placed in Shopify after a call with Seth shows up in your dashboard as Seth-attributed revenue. Brands typically see $10-$100 revenue per call attributed to Seth, making phone support that pays for itself.
Can the AI support rep handle multiple languages?
Yes, Ringly's AI phone rep supports 40 languages to help a diverse customer base. This includes multilingual support for various languages, eliminating language barriers and ensuring streamlined communication with customers globally. Companies like Medivita run phone support in 8 countries on one AI account using this capability.
What pricing plans are available and what's included in the free trial?
Ringly offers 3 plans: Grow at $349/mo, Pro at $799/mo, and Enterprise with custom pricing. The 14-day free trial includes all features and lets you do the same as on a paid plan, but with a paid plan you get two times more call minutes per month because 14 days is about half of a month. Grow includes 1,000 mins/mo (~500 calls), Pro includes 2,500 mins/mo (~1,250 calls). Add-ons include phone numbers at $5/mo each and knowledge bases at $9/mo per knowledge base.
How can I monitor Seth's performance for my brand?
Use the analytics tab to track metrics including resolution rate, deflection rate, call volume, cost per call, average call duration, payroll saved, categories, resolution percentage, Seth-attributed revenue, and more. The dashboard shows you usage so you're never guessing about what you need. On average, support calls to e-commerce brands take 2 minutes, so 2,500 call minutes/mo should be enough for 1,250 calls/mo.
What enterprise features does Ringly offer?
Enterprise clients get custom setup in a couple of weeks, continuous optimization of AI phone support agents, a dashboard with advanced metrics like customer satisfaction and AI performance, and a dedicated Slack channel for priority support with multiple team members. The process includes booking a call, making a plan, adding to Slack, setting up based on your Shopify brand needs, adding the phone number to your website or routing calls, and continuous optimization. Custom integrations are available if Ringly doesn't already have one for your system.