BestChat
BestChat is a versatile chat tool that offers efficient customer service and sales engagement solutions. Its primary aim is to improve cust...
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What is BestChat?
BestChat is an AI-powered live chat and chatbot solution designed primarily for Shopify stores and e-commerce businesses. It combines intelligent AI chatbots with human live chat support to provide 24/7 customer service, boost sales, and improve customer satisfaction. The platform's SmartBot automates lead qualification, provides personalized product recommendations, handles order tracking, and assists with returns and exchanges, reducing agent time consumption by up to 87% through automation.
Key features include AI-driven conversations with natural language processing and intent recognition, seamless Shopify integration, multi-channel messaging support (Facebook, Instagram, WhatsApp, Line, email), customizable chat widgets with branding options, real-time visitor tracking and analytics dashboard, CRM integration, automated chatbot workflows, canned responses, and mobile apps for iOS and Android. The platform also offers SSL encryption and advanced data security measures to protect customer data.
BestChat is ideal for e-commerce store owners, Shopify merchants, customer support teams, SaaS companies, service providers, and marketing teams looking to streamline lead capture, improve response times, and enhance customer engagement. It helps businesses handle 10 times more customers than phone/email agents while reducing costs and improving overall service quality.
The platform serves customers across multiple countries with multi-language support and provides tools for analyzing visitor browsing journeys, agent performance metrics, SEO-friendly analytics, and KPI reports. Businesses can customize chat icons, enable multilingual support, and integrate with third-party systems to expand capabilities.
BestChat pricing
Pricing model: Free
Free plan: 80 AI chats/month, AI Insights, AI help me write, 80 Products AI learning, 20 AI knowledge entries, 1 agent seat. Starter plan: $10/month with 300 AI chats/month, 300 Products AI learning, 100 AI knowledge entries, 1 agent seat. Basic plan: $30/month with 1,000 AI chats/month, 1,000 Products AI learning, 400 AI knowledge entries, 3 agent seats. Growth plan: $60/month with 3,000 AI chats/month, 3,000 Products AI learning, unlimited AI knowledge entries, 6 agent seats. All plans include AI Insights and AI help me write features.
BestChat pros
- AI-powered chatbot handles routine queries 24/7
- Seamless Shopify integration for e-commerce stores
- Reduces agent time consumption by 87% through automation
- Multi-channel support including WhatsApp, Facebook, Instagram
- Smart order tracking with real-time delivery updates
- Personalized product recommendations drive purchases
- Free plan available with essential features
- Smooth chatbot-to-agent takeover for complex issues
- Customizable chat widget with brand logo and styling
- Real-time visitor tracking and browsing journey analysis
- AI Insights feature for data-driven decision making
- SSL encryption and advanced data security
- Mobile apps for iOS and Android for agent communication
- Handles 10x more customers than phone/email agents
- Automatic lead qualification identifies high-quality prospects
- Easy file sharing (screenshots, images) to agents
- Multilingual support for global audience reach
- Agent performance evaluation and KPI reporting
BestChat cons
- Free plan limited to 80 AI chats per month
- Free plan only includes 1 agent seat
- Advanced features require paid subscriptions
- Free plan limited to 80 products for AI learning
- Complex chatbot workflows may have learning curve
- Higher-tier plans needed for multi-agent support
- Free plan limited to 20 AI knowledge entries
- Starter plan at $10/month has only 300 AI chats
Frequently asked questions about BestChat
What is BestChat and what does it do?
BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify stores. It provides 24/7 customer support through intelligent AI chatbots that learn products and orders, handle routine queries, qualify leads, provide personalized product recommendations, track orders, and assist with returns. The platform also includes human live chat support with smooth chatbot-to-agent takeover for complex issues.
Is BestChat free to use?
Yes, BestChat offers a free plan that includes 80 AI chats per month, AI Insights feature, AI help me write feature, 80 products for AI learning, 20 AI knowledge entries, and 1 agent seat. Paid plans are available for businesses needing more chats, agents, and advanced features.
Does BestChat integrate with Shopify?
Yes, BestChat is built specifically for Shopify with seamless real-time integration. It is listed as a Shopify app with 202 reviews and a 4.7 rating. The integration boosts live chat and e-commerce efficiency by allowing the chatbot to access product and order data.
What channels does BestChat support?
BestChat supports multi-channel messaging including website chat window, Facebook, Instagram, WhatsApp, Line, email, social media messaging, apps, and SMS. Customers can initiate contact through any of these platforms, and all messages are managed in a centralized system.
How does the AI chatbot work?
BestChat's SmartBot uses advanced Conversational AI with Natural Language Processing (NLP) and intent recognition to understand customer queries. It learns from your product catalog and internal help documents, provides personalized recommendations, automates lead qualification, handles order tracking, explains return policies, and can seamlessly transfer complex issues to human agents.
Can I customize the chat widget?
Yes, BestChat allows full customization of the chat widget. You can apply your brand logo, customize the live chat box appearance, choose from various chat icons, and enable multilingual support to reach a global audience while maintaining your brand identity.
How many agent seats are included in each plan?
The Free and Starter plans include 1 agent seat. The Basic plan includes 3 agent seats. The Growth plan includes 6 agent seats. Additional agent seats may be available on custom business plans with multi-agent support.
What analytics and reporting does BestChat provide?
BestChat provides a powerful dashboard with visually compelling graphs, charts, and data-driven elements. Features include visitor browsing journey analysis, agent performance metrics, KPI reports, SEO-friendly analytics, keyword tracking, popular page analysis, new vs returning customer data, response speed measurement, and chat quality assessment.
Is my data secure with BestChat?
Yes, data security is BestChat's utmost priority. The platform uses SSL encryption, identity authentication, comprehensive network security measures, and stable servers around the world. Their experienced engineers are dedicated to protecting data at every level from authentication to encryption.
How do I get started with BestChat?
To get started, sign up for a BestChat account on their website, integrate the chatbot with your Shopify store or website using the provided integration code, configure and train the AI on your company's products and help documents, customize the chat widget with your branding, and launch to start providing 24/7 customer support.