Smartsupp
Smartsupp is an AI-powered customer conversation platform combining live chat, AI agents, and multi-channel messaging to boost online sales.
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What is Smartsupp?
Smartsupp is a customer engagement platform that combines live chat, chatbots, and AI tools to help businesses increase sales and improve customer satisfaction. The platform offers real-time chat communication with customers, transforming interactions into brand loyalty while using quick responses to boost engagement and sales. It integrates live chat, email inbox, and Facebook Messenger into a single customer messaging platform, allowing teams to manage all customer conversations from one centralized dashboard.
The core features include Live Chat for real-time communication, Chatbots for automating customer interactions even after working hours, Lead Generation to capture leads 24/7, AI Engage for AI-driven engagement at the right moment, and the new Shopping Assistant called Smartsupp Mira AI. Mira AI is a shopping assistant that learns your business and provides instant assistance, product recommendations, support, and advice. It recommends products and services, answers up to 80% of common and technical questions, and learns about products directly from your product feed through easy web-scraping and FAQs training.
Smartsupp is designed for e-commerce businesses, online shops, small businesses, and companies looking to grow their online sales. It works great on all major platforms with 80+ platform integrations including Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. The platform is trusted by 100,000+ active customers worldwide and is particularly effective for converting visitors into loyal customers through autopilot outreach.
The powerful chat widget features an intuitive interface that simplifies customer interactions, customizable design to match company colors, file sharing capabilities, shortcut texts for agents, conversation rating, team performance statistics, and office hours automation. The platform also offers mobile apps for Android and iOS, allowing agents to respond to customers from anywhere.
Smartsupp pricing
Pricing model: Freemium
Smartsupp offers a free starter package that is completely free with the only limit being on the number of conversations. Users can upgrade to paid plans with advanced features as their business grows. Paid plans include advanced features like office hours automation, enhanced analytics, and unlimited conversations. The platform also offers a 14-day trial of all features with no credit card required. Pricing scales based on business needs and conversation volume.
Smartsupp pros
- Free starter package with conversation limits
- 100,000+ active customers worldwide
- 80+ platform integrations including Shopify and WordPress
- No programming skills required for setup
- Installation takes only a few minutes
- AI shopping assistant Mira AI answers 80% of questions
- Multichannel support for Live Chat, email, Messenger, and WhatsApp
- Mobile apps for Android and iOS
- GDPR compliant with EU data storage
- SSL/TLS encryption for data protection
- Real-time customer feedback and conversation ratings
- Team performance statistics with response time tracking
- File sharing with simple drag and drop
- Customizable chat widget matching brand colors
- Office hours automation activates chat automatically
- API and Webhooks for CRM integration
- Shortcut texts maintain consistent brand voice
- Average 25-second response time
- 9.7% increase in sales reported
- 10.3% conversion rate from chat alone
Smartsupp cons
- Free plan has conversation limits
- Office hours feature only on paid plans
- Limited advanced features on starter package
- No native phone support integration
- Chatbot requires predefined responses for automation
- AI training depends on website product feed quality
- Some advanced analytics only on paid plans
- Manual installation required for non-supported platforms
Frequently asked questions about Smartsupp
What is Live Chat?
Live Chat is a real-time communication tool that works directly on your website or mobile app. Visitors click the chat icon to open a chat window, then send a message to start talking with your support team or sales reps. It's simple plug-and-play communication that eliminates queues and provides immediate responses.
How much does Live Chat from Smartsupp cost?
Smartsupp's starter package is completely free with the only limit being on the number of conversations. You can decide when it makes sense to upgrade to a paid plan with advanced features as your business grows. The platform also offers a 14-day trial of all features.
How soon after implementation will I see the first results?
You'll see results almost immediately after launch. Once Live Chat is on your website, you can watch in real-time as your first customers reach out and see how it impacts your sales. That same evening, you can review statistics to see how many people used the chat, what they were interested in, and whether they made a purchase.
Can Live Chat boost e-commerce conversion rates?
Definitely, and there is data to prove it. At inSPORTline's online store, visitors who used Live Chat to talk with operators converted at a rate 724% higher than regular visitors. ASKO - nábytek's Live Chat brings in an average of 1.1 million CZK monthly as a powerful sales channel.
Do I need programming skills to get started with Live Chat?
No programming knowledge is required. Smartsupp is built as an easy plug-and-play solution, so everything can be configured through the intuitive dashboard in just a few clicks. Setup is simple and does not require technical knowledge.
How long does Smartsupp Live Chat installation take?
Installation is super easy and only takes a few minutes. On supported e-commerce platforms, just install the plugin, sign into your Smartsupp account, and you're all set. Manual installation involves grabbing the unique code snippet from your account and dropping it into your site's header.
Which e-commerce platforms does Smartsupp have integrations with?
Smartsupp has ready-made integrations for most major e-commerce platforms including Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. Just download the official plugin and you'll have Live Chat ready in minutes. For platforms not in the list, you can manually insert the code into your site's header or use Google Tag Manager.
Can I connect Smartsupp with our CRM system?
Yes, using API and Webhooks you can connect Smartsupp with your CRM and other applications. Leads from Smartsupp will automatically be imported into your CRM system, eliminating the need to juggle between different accounts.
Does Smartsupp offer any AI features for live chat?
Yes, the packages include an AI Reply Assistant that helps polish your messages, perfect your grammar, and maintain a professional tone. Additionally, the AI shopping assistant Mira AI can recommend suitable products to customers, increase sales, and independently handle up to 80% of inquiries by drawing information from your website and product catalog.
Can I have both Live Chat and a chatbot on my website at the same time?
Yes, and it's actually recommended! Live Chat and chatbot form a complementary duo. A visitor starts communicating with the chatbot, which answers common questions, sends price lists, or collects contact information. If they need personal approach or have specific questions, the chatbot smoothly transfers them to a live agent. Besides the classic button-based chatbot, you can also choose the AI shopping assistant Mira AI.