TextYess
Boost sales and automate customer service via WhatsApp.. [Paid]
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What is TextYess?
TextYess is an AI-first CRM platform for B2C eCommerce brands that enables conversational commerce through WhatsApp, on-site AI shopping agents, and voice channels. It turns conversations into revenue by providing AI-powered shopping assistants that guide shoppers in real-time, answer product questions, recover abandoned carts, and provide 24/7 customer support autonomously. The platform connects to a brand's CMS (especially Shopify) and WhatsApp number to train AI on the product catalog, FAQs, and custom files.
Key features include AI Shopping Agents on-site that convert browsing into buying, WhatsApp AI Shopping Assistants for messaging, AI Broadcast Campaigns for large-scale customer outreach, automated flows for abandoned cart recovery and post-purchase follow-ups, dynamic AI-written message templates, enhanced analytics, conversation history tracking, and phone number collection. The AI is proactive like an in-person sales associate, customizing interactions based on customer behavior, search history, and purchase records.
TextYess is designed for eCommerce brands, particularly Shopify store owners, who want to boost sales and automate customer service via WhatsApp. It's ideal for teams looking to increase conversion rates, average order value, and overall sales while providing instant customer support. The platform is trusted by leading eCommerce brands and claims to handle a significant portion of conversations autonomously with no human intervention.
TextYess pricing
Pricing model: Freemium
TextYess offers a 7-day free trial. The Pro plan costs €249/month billed monthly and includes 1,000 outbound messages/month and 1,000 AI replies/month, plus outbound campaigns & automations, conversation history, dynamic AI messages and replies, enhanced analytics, and standard support. The first channel is included, with additional channels at +€100/month each. The Enterprise plan has custom pricing billed annually and includes everything in Pro plus unlimited messaging channels, dedicated AI model training, custom ERP/CRM integrations, SLA & enterprise-grade security, dedicated onboarding, dedicated account manager, and priority support. Pro plan does not include dedicated onboarding or dedicated account manager.
TextYess pros
- 7-day free trial available to test the platform
- Works seamlessly with Shopify via dedicated app
- AI trained on your product catalog, FAQs, and files
- 24/7 instant AI replies to customer questions
- Proactive AI assistant like in-person sales associate
- Abandoned cart recovery automation included
- Post-purchase follow-up automations built-in
- AI Broadcast Campaigns for large-scale messaging
- Dynamic AI-written message templates
- Customizable AI instructions and tone of voice
- Unlimited FAQs can be added for better autonomy
- Enhanced analytics and conversation history tracking
- Seamless human support handoff when needed
- No-code setup in under 20 minutes
- Hyper-personalization at scale using customer data
- 1 in 10 conversations converts to sale
- Additional channels available for +€100/month each
TextYess cons
- No API availability for custom integrations
- Pro plan limited to 1,000 outbound messages/month
- Pro plan limited to 1,000 AI replies/month
- Additional channels cost extra at €100/month each
- No dedicated onboarding in Pro plan
- No dedicated account manager in Pro plan
- Phone number collection only in higher plans
- WhatsApp API has daily contact limits initially
- Enterprise plan requires annual billing
- Pricing in EUR may include taxes
Frequently asked questions about TextYess
Is it possible to tailor the AI Shopping-Assistant's replies?
Yes, you can edit the prompt and educate the AI Sales-Assistant as you like. You have full control to customize your AI Assistant with prompts, Q&A, and files to match your brand's tone of voice and response style.
How does your Shopping Assistant stand out from other chatbots?
The AI Shopping-Assistant is not just a passive responder but a proactive assistant akin to an in-person sales associate at a physical store. It customizes interactions based on each customer's behavior, search history, purchase records, and segmentation. It initiates two-way text interactions, engaging customers before they leave the website with a tailored experience.
What is needed to set up the AI Shopping-Assistant?
Setup is simple: you need to insert your eCommerce URL and connect your own phone number for WhatsApp integration. For Shopify stores, you can download the Shopify App in seconds to sync TextYess AI with your product catalogue. The entire setup takes under 20 minutes with no code required.
How can my customers engage with the AI Shopping-Assistant?
Customers can independently seek assistance through visible WhatsApp CTAs placed directly on your homepage and product pages. We put references directly on your site so customers will easily find the AI Shopping-Assistant when they need help.
What range of queries is the AI Shopping-Assistant equipped to handle?
You're free to include any number of FAQs. The more Q&As you incorporate, the more autonomous your assistant becomes in responding. TextYess offers ready-to-use templates for frequently asked questions. Should your assistant be uncertain of a response, it will seamlessly transfer the conversation to a live agent.
Can my customers talk to a human? How is the transition managed?
Yes! When customers want to talk to a human being, the AI Shopping-Assistant will suggest them to contact an email or phone number you provide. The handoff is seamless and you control the contact information shared.
What's included in the 7-day free trial?
The 7-day free trial gives you complete platform access to test TextYess before committing. You can set up your AI Shopping-Assistant, connect WhatsApp, add FAQs and custom instructions, and start converting visitors into customers. No credit card required to start testing.
How does the usage-based pricing work?
You pay only for what you use across channels with no hidden fees. The Pro plan includes 1,000 outbound messages/month and 1,000 AI replies/month. Usage-based pricing means you can scale up as your business grows, and you can upgrade anytime without penalties.
What messaging channels are supported?
TextYess supports WhatsApp as the primary channel, on-site AI shopping agents on your eCommerce store, and voice channels. You can choose your channels with the first channel included in the Pro plan, and add additional channels for +€100/month each.
What's the difference between Pro and Enterprise?
Pro includes complete platform access with 1,000 outbound messages/month and 1,000 AI replies/month, conversation history, dynamic AI messages, enhanced analytics, and standard support. Enterprise includes everything in Pro plus unlimited messaging channels, dedicated AI model training, custom ERP/CRM integrations, SLA & enterprise-grade security, dedicated onboarding, dedicated account manager, and priority support. Enterprise is billed annually with custom pricing.