ChatSMB
ChatSMB is a powerful AI chatbot designed specifically for small businesses. With ChatSMB, small businesses can capture prospects and never...
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What is ChatSMB?
ChatSMB is a powerful AI chatbot designed specifically for small businesses to automate lead generation and customer engagement. It provides a human-like AI agent powered by ChatGPT that is available 24/7 on your website to engage visitors, answer customer queries instantly, and nurture prospects towards a sale. The AI is trained on your business by automatically crawling your website when you sign up, gathering basic information so it can speak accurately about your business.
Key features include ChatGPT AI agents on your site, live chat that you can turn on anytime when you or your employees are available, lead capture that proactively collects visitor information like phone numbers and email addresses, conversation transition to inbox where action items and conversation history are emailed to you, and full customization of the chat widget including colors, profile picture, and name to match your branding. The bot screens for leads upfront and instantly answers customer queries.
ChatSMB is designed for small businesses that want to never miss a conversation and capture more leads. After switching over, customers generate on average more than 10 extra contacts per month. The AI uses large language models (LLMs) that are trained on a lot of data, making language capabilities indistinguishable from a person. The platform offers self-serve configuration of the bot after installation and auto-refresh of the bot based on your website once per month on higher plans.
ChatSMB pricing
Pricing model: Freemium
ChatSMB offers a 14-day free trial with no credit card required, giving access to all features and 1-on-1 support. After the trial, paid plans are based on conversation volume: Basic plan includes 150 conversations/month with additional conversations at $0.40 each; Mid-tier plan includes 400 conversations/month with additional conversations at $0.33 each; Premium plan includes live chat, auto-refresh of bot monthly, removed branding from widget, and additional conversations at $0.25 each. Plans start at $49/month.
ChatSMB pros
- 24/7 AI agent availability on your website
- Powered by ChatGPT with human-like conversations
- Automatically crawls your site to learn about your business
- Generates on average 10+ extra contacts per month
- Live chat can be turned on anytime when available
- AI automatically handles messages when you're away
- Proactively captures lead contact information
- Seamless conversation transition to your inbox
- Fully customizable widget colors and branding
- Easy self-serve bot configuration after installation
- Instantly answers customer queries without delay
- Nurtures prospects towards a sale automatically
- Embed easily on any website with code snippet
- Email action items and conversation history to inbox
- Powered by advanced large language models (LLMs)
- AI trained to only talk about your business
- Auto-refresh of bot based on website monthly
ChatSMB cons
- Only 150 conversations/month on basic plan
- Additional conversations cost extra ($0.40/conversation)
- Pricing tiers based on conversation volume limits
- No permanent free tier after 14-day trial
- Requires website domain to set up initially
- Bot only crawls site once unless on higher plan
- May not handle highly complex technical queries
- Limited to business context provided to AI
- Extra conversation costs add up quickly at $0.33-$0.40
Frequently asked questions about ChatSMB
Is there a free trial available?
Yes, there is a 14-day free trial with no credit card required. You'll get access to all of the features that ChatSMB offers, and 1-on-1 support to make sure you get the most out of the platform.
Why should I switch to ChatSMB?
The main reason to switch is that you'll always have an agent ready to respond instantly, which will get you more customers and provide better customer support. After switching over, customers generate on average more than 10 extra contacts per month.
How does the AI work?
The AI uses recent advancements in large language models (LLMs). LLMs train on a lot of data over a long period of time, to the point where the language capabilities of the model become indistinguishable from a person. ChatSMB is trained to only talk about your business based on the context it's given.
How does the bot learn about my business?
When you sign up and enter your domain, ChatSMB will automatically crawl your site once to get basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in the customization page.
Can I customize the chat widget?
Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant to match your business branding.
How does live chat work with the AI?
When you or your employees are available, you can easily turn live chat on. Messages get sent to you instantly and automatically, just like you're used to. When you're away, just turn off live chat and the bot will automatically handle all inbound messages.
What happens to conversations after the AI handles them?
ChatSMB emails action items and conversation history to your inbox. You can also transition conversations to your inbox whether you're using AI chat or live chat, enabling seamless continuity in customer interactions.
How much do additional conversations cost?
Additional conversation costs vary by plan: $0.40 per extra conversation on the basic plan, $0.33 per extra conversation on the mid-tier plan, and $0.25 per extra conversation on the premium plan.
What websites can I use ChatSMB on?
ChatSMB embeds easily on any website. You just need to add a simple code snippet to your site. It works on WordPress, Shopify, Squarespace, and any HTML site.
Who is ChatSMB designed for?
ChatSMB is built specifically for small businesses. It's the world's most powerful AI chatbot built for small businesses that want to capture prospects, never miss a conversation, automate lead generation, and provide 24/7 customer support on their website.