Neexa AI
Neexa AI is an artificial intelligence-powered sales assistant application designed to assist businesses by handling a variety of sales-rel...
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What is Neexa AI?
Neexa AI is a fully autonomous sales agent designed for B2C businesses and education institutions that engages prospects, nurtures them with consistent 24/7 follow-ups, and converts leads into paying customers. The platform uses AI-powered chatbots that conduct human-like conversations to turn casual website visitors and social media inquiries into loyal customers while automating inquiries and follow-ups to increase enrollments or sales without manual intervention.
Key features include AI-powered chat that converts, autonomous CRM with automated follow-ups, multi-channel integrations across website, WhatsApp, Facebook, Instagram, and email, conversational data collection for capturing customer details naturally, easy training through document uploads or website scraping, real-time reporting and statistics, human takeover mode for manual intervention, support for over 90 languages with automatic language switching, and the ability to create multiple AI agents for different objectives like sales or customer support.
Neexa is specifically built for B2C businesses looking to automate sales, education institutions wanting to increase admissions and student engagement, small to medium-sized businesses needing 24/7 customer engagement, marketers who want to streamline lead conversion, and any organization wanting to reduce manual work on repetitive conversations while staying responsive at scale.
Neexa AI pricing
Pricing model: Free
Neexa offers a Free tier with 50 responses, Standard plan with 500 responses, Premium plan with 1,500 responses, and Growth package with 10,000 responses. Pricing uses a credits system where each AI reply uses 1 credit, each AI follow-up uses 5 credits, each AI outreach uses 1 credit, and each simple outreach uses 0.1 credits. Plans include set credits based on selected plan and billing option. Users can top up with extra credits before renewal. Payment includes start and expiry dates with renewal history available in My Subscription section.
Neexa AI pros
- Works 24/7 without manual intervention
- Autonomously assesses and follows up with every lead
- Converts inquiries into paying customers automatically
- Multi-channel support including website, WhatsApp, Facebook, Instagram, and email
- Captures customer data conversationally in natural style
- Supports over 90 languages with automatic switching
- Quick setup takes only 10-20 minutes for WordPress
- AI learns business information in seconds after adding data
- Includes human takeover mode for manual intervention
- Real-time and historical reporting on engagement and sales
- Autonomous CRM tracks and organizes prospects automatically
- Can create multiple agents for sales and customer support
- Manages multiple businesses in one workspace
- Web Page Intelligence for context-aware responses
- Unified inbox for all channel conversations
- 80% time saved on office calls
- 52% revenue increase from website sales integration
- No separate account needed for each business
- Drafts personalized messages with AI Compose
- Preview sample before launching email campaigns
Neexa AI cons
- AI agents cannot pass chats between each other
- Each AI agent tied to one specific business only
- Credits consumed quickly during marketing campaigns
- Follow-ups recommended limited to 1-2 to avoid annoying customers
- Web Page Intelligence consumes additional credits
- Advanced features like AI Compose only on higher-tier plans
- Members cannot create or manage AI agents (Owners only)
- Email integration required before sending campaigns
- AI may struggle with off-topic messages without custom instructions
- Knowledge base entries must be accurate for proper responses
Frequently asked questions about Neexa AI
What is an Agent(s)?
An Agent is an AI-powered Chatbot that is able to have human-like conversations. You can create multiple Agents for different objectives such as Sales Agent and Q&A Agent.
What are Credits in Pricing?
Credits measure your AI's activity across customer and prospect interactions. Each AI reply uses 1 credit, each AI follow-up message uses 5 credits, each AI outreach message uses 1 credit, and each simple outreach message uses 0.1 credits. Each plan includes a set number of credits based on your selected plan and billing option, and you can top up with extra credits at any time before renewal.
How will the AI learn about my business?
Neexa has a dashboard that allows you to upload documents about your business or products. You can also teach it with your website pages or use plain text entry. All the information is editable and the training/learning process takes a few seconds after you have added it. Most ideal formats are spreadsheets, PDFs, and text files.
Can I use Neexa for Customer support?
Absolutely! While Neexa was primarily designed as a sales agent, it allows you to create secondary Neexa bots with the Role of Support Assistant, making its primary role one of assisting your customers solve issues.
How long does it take to setup Neexa on my website?
This depends mostly on your source of information for the AI and your website's platform/CMS. If you already have information on your website or have it in a document, it can take up to 5 minutes for the AI to learn. The integration with your website will equally take less than 5 minutes especially if you have a WordPress website because there is a WordPress plugin, so it takes averagely 10-20 minutes to set up, test and integrate.
How does your WhatsApp Integration work?
Our WhatsApp integration leverages Meta's WhatsApp Business API to receive and send messages. This enables your AI to respond to WhatsApp messages people send you via their WhatsApp accounts. You will see all messages in your dashboard and you can use the Human Takeover feature to engage the people Human-to-Human as you see fit.
Do I need a separate account for each business I manage on Neexa?
No. You can manage multiple businesses inside one workspace or separate workspaces if needed. Each business has its own AI agent, contact info, and settings. There's no need to log in and out.
What's the difference between Database and CRM in Neexa?
Database shows all contacts captured by your AI across channels. CRM shows the sales follow-up logic, stages, and statuses for those contacts, focusing on intent and lead movement.
How does the AI decide how many follow-ups to send?
This is controlled under your Autonomous CRM settings. You set the maximum follow-up attempts per lead. It's recommended to keep it between 1-2 to avoid annoying customers and save credits.
What are Responses in Pricing?
Responses refer to the number of interactions or replies that your Neexa AI provides to customers or site visitors. Each pricing plan comes with a set number of responses. For instance, the Free tier allows for 50 responses, Standard provides 500 responses, the Premium with 1,500, and the Growth package has 10,000 responses.