Slang
Slang.ai is an artificial intelligence tool that functions as a virtual phone agent. It offers round-the-clock call handling capabilities, ...
Last verified:
What is Slang?
Slang AI is a voice-first virtual concierge built specifically for full-service restaurants that answers inbound phone calls 24/7, manages reservations end-to-end, and handles common guest inquiries without additional staff effort. The platform integrates directly with reservation systems like OpenTable, SevenRooms, Tripleseat, Yelp, and Fishbowl to create seamless booking flows, automatically send confirmations and text links, and log special requests into the restaurant’s reservation system. Slang provides real-time staff alerts for high-priority topics (private dining, complaints, lost items), VIP call routing, and bilingual (English/Spanish) conversation support on higher tiers, combined with daily model retraining and a warm, human-like voice designed to maintain natural prosody and high guest satisfaction. The product also includes analytics—call volume, answer rates, reservation lift, CSAT, and peak times—plus white-glove onboarding so restaurants can typically go live within days with minimal setup time.
Slang pricing
Pricing model: Paid
Slang AI lists tiered, per-location pricing with multiple currency options; there is no public free tier shown. The Core plan starts around $379–$399 per location and includes comprehensive reservation management, text confirmations, call recordings and summaries, reservation platform integrations, VIP handling, CSAT measurement, and white-glove support. The Premium plan starts around $539–$599 per location and adds custom branding, reservation cross-selling (suggests sister-restaurant availability), real-time alerts, AI texting, enterprise insights, bilingual support (Spanish), and Smart Inbox functionality. Enterprise is custom-priced and includes custom workflows, custom integrations, advanced reporting/dashboards, enterprise security (MFA/SSO), SLA-backed support, and dedicated consultation. A-la-carte products (example pricing shown) include Tripleseat integration for private events ($199/mo) and Bilingual Support ($99/mo); all paid plans require requesting a demo or contacting sales to purchase.
Slang pros
- Purpose-built for restaurants rather than a generic call bot
- 24/7 automatic call answering to eliminate missed calls
- End-to-end reservation management integrated with OpenTable and SevenRooms
- Instant text confirmations and text links sent to guests
- VIP recognition and direct call routing to staff or concierge lines
- Automatic suggestion of nearby openings across restaurant groups
- Real-time alerts for high-priority issues like complaints or lost items
- Native CSAT capture on every call for direct guest satisfaction measurement
- Call recordings and automatic call summaries for operational review
- Smart Inbox and tagging to prioritize guest follow-ups (Premium feature)
- Bilingual Spanish support available to handle Spanish-speaking guests
- Daily retraining and hospitality-informed model updates for accuracy
- Guaranteed accuracy safeguards and instant human transfer when needed
- Purposeful integrations for private events (Tripleseat) and event capture
- Fast onboarding—most operators can go live within the first week
- Enterprise features: MFA/SSO, SLA-backed support, custom workflows for large groups
- A-la-carte add-ons (e.g., private events, bilingual) to customize capabilities
Slang cons
- No free forever tier listed on the site — pricing starts at a per-location fee
- Entry-level pricing can be significant for very small independent restaurants
- Some advanced features (bilingual, Smart Inbox) require Premium or add-ons
- Enterprise-level security and integrations require custom pricing and setup
- Certain a-la-carte features (Tripleseat, bilingual) carry separate monthly fees
- Full functionality depends on successful integration with existing reservation systems
- Custom branding and advanced cross-selling only available on higher tiers
- Setup to keep an existing phone number requires discussion with onboarding team
Frequently asked questions about Slang
Can Slang AI integrate with my current reservation system?
Yes—Slang AI provides official integrations with leading reservation platforms including OpenTable, SevenRooms, Yelp, and Fishbowl; these integrations enable end-to-end voice booking, automatic logging of special requests, and reservation synchronization so bookings made via phone are reflected in your existing system.
How quickly can my restaurant go live with Slang AI?
Onboarding is designed to be fast and streamlined; most operators can complete setup and go live within days, with the site noting many restaurants are live within the first week and setup typically requiring less than 30 minutes for basic configuration.
Does Slang AI handle calls in Spanish?
Bilingual Spanish support is available as a Premium feature or add-on, enabling contextual, nuanced conversations in Spanish when enabled so restaurants can serve both English- and Spanish-speaking guests.
What happens when Slang AI can’t answer a caller’s question?
If the AI cannot address the caller’s request, the system will automatically forward the call to a human staff member or send a text message with contact information, ensuring the guest still reaches assistance rather than being left unresolved.
Does Slang AI provide reporting and analytics?
Yes—Slang offers analytics including call volume, answer rate, reservations and covers, peak call times, common customer inquiries, and native CSAT metrics; Premium and Enterprise tiers add enterprise insights and cross-location benchmarking across thousands of restaurants.
How does Slang AI handle VIP guests and special requests?
Slang AI includes VIP call handling to recognize frequent diners and route them directly to staff or concierge lines, and it captures special requests during calls and can automatically log them into reservation platforms such as OpenTable to preserve guest preferences.
Are call recordings and summaries available?
Yes—Core and higher plans include full call recordings and automated call summaries, giving managers visibility into conversations and reservation-level insights for training and operational decisions.
Does Slang AI improve over time or require manual retraining?
Slang AI performs daily retraining guided by conversational experts and hospitality operators, so the platform continuously improves based on large datasets of real calls and operator feedback rather than relying solely on manual retraining.
What are the enterprise-grade security options?
Enterprise customers get enterprise-grade security and access controls including MFA and SSO support, SLA-backed support, and custom integrations to meet multi-location security and compliance requirements.
What additional paid add-ons are available?
Slang lists a-la-carte products such as Tripleseat integration for private events (example price $199/mo) and Bilingual Support (example price $99/mo) that can be added to any package to expand functionality specific to event sales or multilingual service.