Simple Phones
Simple Phones is an AI tool used for handling business phone calls. It offers customized AI voice agents to respond to inbound and make outbound calls. The AI v...
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What is Simple Phones?
Simple Phones is an AI-powered phone agent service that ensures businesses never miss a call from a customer. It provides customizable AI voice agents that handle both inbound and outbound calls, answering customer inquiries, booking appointments, leaving messages, and handling FAQs. Users can forward missed calls from their existing business number or get a new dedicated phone number that is answered by the AI agent trained specifically for their business needs.
Key features include inbound call handling with a customized AI voice agent that improves over time, outbound calling for follow-ups and cold sales calls, transparent call logging with transcripts and caller details, call routing and escalation to different numbers, a wide variety of voice options with multiple languages and accents, website crawling to answer questions about your content, and integrations with CRMs, Zapier, and webhooks. The platform also includes a chat-based agent tester in the dashboard to test your AI agent without calling it.
Simple Phones is designed for businesses of all sizes that want to automate phone answering without missing customer opportunities. It is particularly suitable for businesses that need 24/7 call handling, appointment booking services, customer support operations, sales teams making outbound calls, and companies looking to reduce customer service costs while maintaining quality interactions. The service supports businesses across 27 countries and 20+ languages.
Simple Phones pricing
Pricing model: Freemium
Simple Phones starts at $97/mo for 100 calls/mo with no commitment required. You can upgrade or downgrade at any time based on usage. The subscription covers the cost of the phone line and development costs of the agent. A 14-day free trial is available to create an AI agent instantly and test the service before paying. If you cancel your plan or exceed the number of calls per month for your tier, your phone numbers will be released, but the AI agent remains ready if you decide to restart. Additional call pricing beyond the 100 calls/month is not explicitly detailed on the website.
Simple Phones pros
- Handles both inbound and outbound calls seamlessly
- AI agent improves and can be tweaked over time
- Starts at $97/mo for 100 calls - affordable pricing
- No commitment required - cancel anytime
- 14-day free trial to test before buying
- Transparent call logging with transcripts and caller info
- Chat-based agent tester in dashboard without calling
- Highly customizable for booking appointments and calculators
- Call routing and escalation to different numbers available
- 27 countries supported for phone numbers
- 20+ languages and accents available for voices
- Crawls your website to answer content-specific questions
- Integrates with CRMs, Zapier, and custom webhooks
- Can handle complex inquiries with custom knowledge bases
- Escalation option transfers unexpected calls to team members
- Phone line and agent development costs covered in subscription
- AI agent stays ready even if you cancel and restart later
Simple Phones cons
- Phone numbers released if you cancel or exceed call limit
- Starting price $97/mo may be high for very small businesses
- 100 calls/month may be insufficient for high-volume businesses
- Additional documentation required for some country numbers
- No free tier - only 14-day trial before paid plan
- Overage calls not clearly priced on website
- Limited to specific 27 countries - not worldwide
- Custom integrations may require talking to team
Frequently asked questions about Simple Phones
How does Simple Phones work?
After signing up, you'll be asked a few questions about your business to generate a starter AI agent. Once generated, the agent can answer questions, book meetings, and leave messages by answering the phone at the assigned number. You can then request customizations to training data, wording, accents, behavior, phone number, and integrations as needed.
How much does Simple Phones cost?
Simple Phones starts at $97/mo for 100 calls/mo. You can upgrade or downgrade at any time if usage changes. The subscription covers the phone line and agent development costs. There is no commitment, so you can cancel at any time.
How is the AI agent created?
The base agent can answer questions, book appointments, and leave messages. After getting the agent, you can request free customizations on an ongoing basis for language, phone country code, FAQs, or advanced integrations. The team monitors interaction logs and updates the agent with new info, fixes, and better handling of customer inquiries.
Can I continue to use my existing business phone number?
Yes, you can continue using your existing business phone number. You can forward missed calls to the number Simple Phones gives you through your current phone provider. Alternatively, set up your existing number to forward all calls without rings, letting the AI agent pre-screen callers before passing them to a live agent or having them leave a message.
Does the AI integrate with my customer management system?
Yes, whether you have a popular CRM or a homemade system, the team can make it work with your backend so customer requests are fulfilled and information flows to the right place. They also work with Zapier to send webhooks in structured formats tailored to your needs.
Is the agent able to handle complex customer inquiries?
Yes, the base agent is just the beginning. You can request additions like price calculators, custom knowledge bases, or searchable directories of available products. For one hospital, they created a custom database of 5,000 doctors so patients could find their doctor by name and book appointments. Unexpected inquiries can be transferred to team members or left as messages.
What countries can I get an agent in?
Phone numbers are available in 27 countries: United States, Canada, Puerto Rico, South Africa, Belgium, France, Romania, Switzerland, United Kingdom, Austria, Germany, Brazil, Australia, New Zealand, Japan, Portugal, Ireland, Finland, Bulgaria, Lithuania, Estonia, Croatia, Slovenia, Czechia, and Israel. Additional documentation like a commercial register excerpt may be required for some countries.
What languages or accents do you support?
AI agents can understand, respond in, and have accents in 20 languages: Chinese, Danish, Dutch, English (US, British, Australian), French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil & Portugal), Russian, Spanish, Swedish, Turkish, and Ukrainian.
What if I cancel or go over my calls per month?
If you cancel your plan or exceed the number of calls per month for your tier, your phone numbers will be released. However, Simple Phones keeps your AI agent ready if you decide to get started again. Just subscribe to a new plan when ready to request a new number.
Can I see a demo before signing up?
Yes, you can call the demo agent at +1 (786) 472-6102, which can book appointments in a calendar, answer general questions, or leave messages with the team. You can also book a live call with a real human from the team at calendly.com/simplephones/demo.