Curious Thing
Curious Thing's Voice AI Assistant is a tool designed to assist businesses of all sizes in managing their customer conversations. It offers...
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What is Curious Thing?
Curious Thing is an Australian-based voice AI platform that provides AI phone agents to automate both inbound and outbound business calls. The platform uses proprietary conversational AI technology powered by OpenAI's ChatGPT to handle missed calls, answer FAQs, book appointments, process payment reminders, and conduct customer engagement conversations. It serves SMBs and enterprises across industries including financial services, healthcare, insurance, and eCommerce, having automated millions of business-customer conversations.
Key features include 24/7 call handling, multilingual support (Arabic, Chinese, English, Italian), real-time call summaries and transcripts sent via text/email, SMS and multi-channel communication before/during/after calls, customizable AI personalities with premium voice options, seamless CRM and webhook integrations, and the ability to scale from 100 to 100k calls without additional headcount. The platform offers both inbound call answering and outbound campaigns for follow-ups, lead qualification, churned account re-engagement, and feedback collection.
Curious Thing is designed for busy professionals, growing businesses, and teams that struggle to answer every call and need to automate routine phone conversations. Their free AI phone agent
Curious Thing pricing
Pricing model: Free
Curious Thing offers a free Lucy plan that covers missed calls and includes 20 monthly summaries with bilingual support for basic use cases. The Professional plan starts at $24 per user per month and includes everything in Lucy free plus unlimited summaries and removal of Curious Thing branding. The Business plan costs $99 per team monthly and adds advanced features. Pricing model is subscription-based with no free trial available. The Hobby tier is listed at $20. Larger enterprises require custom pricing through sales consultation.
Curious Thing pros
- Answers missed calls automatically 24/7
- Powered by OpenAI's ChatGPT
- Handles both inbound and outbound calls
- Multilingual support (Arabic, Chinese, English, Italian)
- Real-time call summaries sent via text and email
- Unlimited call summaries on paid plans
- Seamless CRM and webhook integrations
- No coding required for deployment
- Customizable AI personality and greetings
- SMS and multi-channel communication
- Premium voice options for on-brand experience
- Scales from 100 to 100k calls effortlessly
- Captures inbound leads automatically
- Handles appointment bookings
- Processes payment reminders and follow-ups
- FAQ management without human intervention
- Works with existing call center technology
- 24/7 live rep support available
- Handles internal employee calls too
- Completed millions of automated conversations
Curious Thing cons
- Free Lucy plan limited to 20 monthly summaries
- Requires internet connection (cloud-based)
- Pricing in AUD/USD requires currency conversion
- $24/month minimum for Professional plan
- Business plan at $99/month may be expensive for small teams
- Enterprise-style implementation required
- No free trial available
- Custom enterprise pricing for larger deployments
- Curious Thing branding on free plan
- Acquired by MaxContact (changes to service unclear)
- Limited employee base (1-26 employees)
- Value for money rating only 3.5/5
- CAD pricing not available for Canadian users
- Contact required for enterprise pricing quotes
- May not suit very small solo operations
Frequently asked questions about Curious Thing
What is Curious Thing?
Curious Thing is a voice AI platform that provides specialized AI phone agents to automate inbound and outbound business calls. Powered by proprietary conversational AI technology and OpenAI's ChatGPT, it handles missed calls, answers FAQs, books appointments, processes payment reminders, and conducts customer engagement conversations for businesses across industries including financial services, healthcare, insurance, and eCommerce.
Is there a free plan available?
Yes, the free Lucy plan covers missed calls and includes 20 monthly summaries. It also offers bilingual support for basic use cases. Lucy is the world's first FREE AI Phone agent, built to answer missed calls, send callers a text with a call to action (like your website or booking system), and keep you updated with instant call summaries.
What does Curious Thing cost?
The Professional plan starts at $24 per user monthly with unlimited summaries and removes Curious Thing branding. The Business plan costs $99 per team monthly and adds advanced features. The Hobby tier is listed at $20. Pricing is subscription-based with no free trial available.
How do you set up Curious Thing?
Teams sign up online and configure call forwarding to route their business number to the AI agent. Users customize greetings and set specific skills or responses for different call scenarios. The system begins handling calls immediately and sends summaries to connected tools through webhook integrations. No coding is required for deployment.
What languages does Curious Thing support?
Curious Thing supports Arabic, Chinese, English, and Italian. The AI can speak all languages, allowing businesses to offer support in their customers' preferred language. This multilingual capability helps companies serve diverse customer bases without additional staff.
How does Curious Thing handle calls?
AI voice agents answer calls conversationally using natural spoken conversation. The platform uses NLP to understand the context and content of responses, focusing on what is said rather than how it's said. Real-time call summaries and transcripts are sent via text and/or email, and the system connects to existing tools through webhook integrations.
What industries use Curious Thing?
Curious Thing serves multiple industries including financial services, healthcare, insurance, eCommerce, and more. Their multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across these diverse sectors.
Who owns Curious Thing?
Curious Thing was acquired by MaxContact, a customer engagement technology company. This acquisition supports enterprise-level partnerships and continued development of the platform. The company was originally founded in 2018 and is based in Sydney, Australia.
Can Curious Thing handle recruitment screening?
Yes, Curious Thing enables automated phone interviews using voice-based AI to interview candidates at scale. It conducts proactive open-context phone interviews and conversational surveys, extracting insights from responses using NLP to understand context and content while focusing on what candidates say, not how they say it. This ensures fair and consistent hiring processes with instant, on-demand behavioral interviews.
What support does Curious Thing offer?
Curious Thing offers Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 Live rep support, and Chat. Teams can reach support through multiple channels including email at [email protected] or by phone. Live demo is available by calling US +1 201 987 0566 or AU +61 2 9160 4372 }