Greetmate
Greetmate.ai is an AI-powered tool acting as a virtual receptionist for businesses, especially beneficial for small-scale business structures. It makes use of a...
Last verified:
What is Greetmate?
Greetmate is HIPAA-ready voice AI infrastructure built specifically for healthcare operations to automate patient communication workflows. The platform serves as an AI-powered virtual receptionist that handles inbound and outbound patient calls autonomously, capturing every patient inquiry that would otherwise be lost to missed calls or front desk overload. It automates patient intake, appointment scheduling, after-hours coverage, overflow routing, and keeps EHR systems updated without requiring additional staff.
Key features include a 24/7 AI receptionist that answers calls instantly, a no-code workflow builder for creating custom call scenarios, appointment scheduling that syncs with Google Calendar and 30+ EHR systems, patient intake data collection, SMS AI capabilities, web chat functionality, and customizable ElevenLabs voices that represent your brand. The platform integrates with 300+ applications including major EHRs like athenahealth, Epic, ModMed, Tebra, eClinicalWorks, Dentrix, Canvas, and DrChrono with bi-directional data flow. It achieves an estimated 70-80% automation of routine patient communication tasks and approximately 35%+ front-desk workload reduction.
Greetmate is designed for healthcare practices of all sizes, including group practices, dental service organizations (DSOs), behavioral health networks, multi-location specialty practices, medical answering services, RCM companies, and healthcare MSPs. It is particularly valuable for practices experiencing staffing shortages, front desk overload, high missed call rates ( practices miss 23-42% of inbound calls), after-hours inquiry volume (40% of clinic calls happen after hours), and manual intake processes. The platform is award-winning, having received the 2025 Globee® Awards for Artificial Intelligence and 2025 Titan Awards for Information Technology - AI & Automation.
Greetmate pricing
Pricing model: Freemium
Greetmate offers three transparent pricing tiers with everything included in the subscription fee (no setup fees or separate service costs). Business Plan: $99/month plus 18 cents per minute (300 minutes included), for low-to-medium call volume, 1 location, max 5 workflows, max 3 concurrent calls, Google Calendar scheduling, webhooks, knowledge base, no outbound calls, 21-day free trial (7-day without credit card limited to 60 minutes), 30-day money-back guarantee. Business Pro Plan: $299/month plus 18 cents per minute (800 minutes included), for medium call volume, 1-5 locations, max 15 workflows, max 5 concurrent calls, includes outbound calls, custom GPT prompts, up to 3 sub-accounts, same trial and guarantee terms. Custom Plan: Contact sales for pricing, for high call volume, outbound campaigns, priority Slack support, HIPAA compliant plans (coming soon), free onboarding, solution architect, higher concurrency and outbound limits. All plans include local U.S. phone number, telephony infrastructure, transcription service, ElevenLabs voice AI, and LLM usage.
Greetmate pros
- HIPAA-ready with BAA available, built specifically for healthcare workflows
- 24/7 virtual receptionist answers every call instantly without hold queues
- 300+ integrations including all major EHRs with bi-directional data flow
- No-code workflow builder allows custom call scenarios without technical expertise
- Manages full infrastructure stack so practices don't need separate BAAs for each layer
- 300 minutes included in Business plan at $99/month with transparent pricing
- 21-day risk-free free trial with no credit card required (7-day without card)
- 30-day money-back guarantee if not satisfied after production use
- Automates 70-80% of routine patient communication tasks
- Achieves approximately 35%+ front-desk workload reduction
- Local U.S. phone number included in subscription fee
- Telephony infrastructure, transcription service, and ElevenLabs voice AI all included
- Supports 30+ EHR and scheduling systems with live availability checks
- Managed implementation option provides white-glove setup without configuration burden
- Multi-location infrastructure standardizes call handling across practices
- Ultra-fast response latency with very high workflow accuracy
- Captures missed calls and converts them to scheduled appointments
- SMS AI and web chat capabilities beyond just voice
- Award-winning platform with proven healthcare deployment success
- Seamless appointment scheduling end-to-end without staff intervention
Greetmate cons
- Business plan excludes outbound calls entirely
- Additional minutes cost 18 cents per minute across all plans
- HIPAA compliant plans marked as 'coming soon' in Custom tier
- Trial without credit card limited to only 60 minutes total
- Maximum 5 workflows and 3 concurrent calls on $99/month Business plan
- Some workflows, features, or integrations may not be available for healthcare customers
- Maximum 15 workflows and 5 concurrent calls even on $299/month Business Pro plan
- No credit card required trial restricted to only 7 days instead of 21 days
- Custom plan requires talking to sales rather than self-serve signup
- Primarily designed for healthcare, may not suit general business use cases
Frequently asked questions about Greetmate
What is Greetmate and what does it do?
Greetmate is HIPAA-ready voice AI infrastructure for healthcare operations that automates patient communication workflows. It acts as an AI-powered virtual receptionist that handles inbound and outbound patient calls autonomously—scheduling appointments, capturing intake information, routing calls, sending SMS follow-ups, and writing data back to the EHR without requiring a human staff member to be on the line for routine interactions. The platform captures every patient inquiry that would otherwise be lost to missed calls, automates scheduling and intake, and keeps EHR systems updated without adding staff.
Is Greetmate HIPAA compliant?
Yes, Greetmate is HIPAA-ready with a Business Associate Agreement (BAA) available. Unlike developer-first platforms that require customers to manage BAAs for each infrastructure layer (LLM, STT, TTS, telephony), Greetmate manages the full infrastructure stack and signs a direct BAA. Under Greetmate's managed implementation, the team configures everything so the platform can be used in a HIPAA-compliant way from day one. The platform is built from the ground up for healthcare communication workflows, not retrofitted from a general-purpose voice platform.
What EHR systems does Greetmate integrate with?
Greetmate integrates with 300+ applications including 30+ EHR and scheduling systems. Major EHR integrations include athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ/PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, and many more. The integrations feature bi-directional data flow built for operational workflows, not just demos.
How much does Greetmate cost and what's included?
Greetmate has three pricing tiers. Business is $99/month plus 18 cents/minute (300 minutes included) for low-to-medium volume with 5 workflows and 3 concurrent calls. Business Pro is $299/month plus 18 cents/minute (800 minutes included) for medium volume with 15 workflows, 5 concurrent calls, and outbound calling. Custom plans require contacting sales for high-volume needs with priority support. All plans include the platform, telephony infrastructure, local U.S. phone number, transcription service, ElevenLabs voice AI, and LLM usage—no separate fees or setup costs.
What is the difference between Greetmate and a traditional IVR system?
A traditional IVR (interactive voice response) system routes calls using pre-written scripts and keypad inputs—it doesn't resolve anything, it just transfers calls. Greetmate's AI voice agent conducts real conversations, understands patient intent from natural speech, handles mid-call topic shifts, applies scheduling logic, and writes outcomes back to connected systems. With an IVR, a patient calling to reschedule gets transferred to hold. With Greetmate, the patient gets rescheduled in under two minutes, receives an SMS confirmation, and never speaks to a human unless they want to.
Can Greetmate handle after-hours calls and overflow?
Yes, 24/7 call handling is a core feature. Greetmate answers every call at 7 PM, 2 AM, or during Monday morning surges—capturing appointment requests, routing urgent calls appropriately, and sending SMS confirmations. Since 40% of all clinic calls happen after hours and 85% of patients who reach voicemail never call back, Greetmate eliminates this revenue leak by providing continuous after-hours and overflow coverage. The agent doesn't call in sick, take lunch breaks, or have capacity constraints like a fixed front-desk team.
Does Greetmate support outbound calls?
Outbound calls are not available on the Business plan ($99/month). The Business Pro plan ($299/month) includes outbound calling capability, and the Custom plan supports outbound calls and campaigns with higher outbound call limits. Outbound workflows include automated recall campaigns, post-visit follow-up calls, appointment confirmations, no-show recovery, and reactivation sequences for patients who haven't been seen in 12+ months.
What is the no-code workflow builder and how does it work?
Greetmate's no-code workflow builder allows businesses to easily create custom call scenarios and automate key customer interactions without technical expertise. Users can manage calls with actions like messaging, email triggers, and variable-driven workflows. The builder handles intake, scheduling, after-hours coverage, overflow routing, appointment confirmations, follow-ups, reminders, reactivation, and billing coordination—all connected in a single operational layer. For teams that don't want to configure workflows themselves, Greetmate offers managed implementation where their team builds and configures everything.
What results can practices expect from using Greetmate?
Production deployments achieve estimated 70-80% automation of routine patient communication tasks, approximately 35%+ front-desk workload reduction, and 50%+ call deflection rates (meaning more than half of all calls are fully resolved without human involvement). Some large medical groups have automated over 50% of front-desk call volume for scheduling. Medical practices using AI intake saw a 40% reduction in no-show rates through automated conversational SMS reminders. The platform achieves ultra-fast response latency with very high workflow accuracy and supports 30+ EHR systems.
Who is Greetmate best suited for?
Greetmate is built for healthcare practices of all sizes, particularly group practices, dental service organizations (DSOs), behavioral health groups, specialty clinics, and multi-location operators. It's ideal for practices experiencing staffing shortages, front desk overload, high missed call rates (practices miss 23-42% of inbound calls), after-hours inquiry volume, or manual intake processes. The platform is also designed for medical answering services, RCM companies, and healthcare MSPs who want to embed voice AI into their service offerings. Multi-location infrastructure supports consistent workflows across 1-5 locations on Business Pro and unlimited on Custom plans.