My AI Front Desk
My AI Front Desk is a virtual receptionist software designed specifically for small businesses. It uses advanced AI systems to automate scheduling and Q&A over ...
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What is My AI Front Desk?
My AI Front Desk (also called Frontdesk) is a cloud-based AI phone receptionist and front office automation platform built for small and service-based businesses that need 24/7 call coverage, instant scheduling, and automated lead capture without adding headcount. The platform combines an AI Phone Receptionist that answers every inbound call with natural human-like voice, an AI Web Chatbot for website engagement, an SMS Texting Agent for two-way text automation, and an AI Email Agent that reads and replies to Gmail threads automatically.
The platform includes 20 integrated products that work together with a shared brain: AI Phone Receptionist, AI Web Voicebot, AI Avatar, AI Web Chatbot, SMS Texting Agent, AI Email Agent, Automated Outbound Calls, Automated Outbound SMS, Email Drip Campaigns, AI CRM, AI Calendar, In-Person Meeting Capture, PBX Call Capture, Smart Website Forms, Automation Sequences, AI & Code Automations, Smart Tickets, Smart Notifications, Dashboards & Reporting, and an AI Website Builder. Every module captures leads across phone, chat, forms, and SMS 24/7, qualifies and routes them through the self-updating CRM, and re-engages them with automated outbound sequences.
Key features include 24/7 AI call answering with unlimited simultaneous calls and sub-second responsiveness, direct calendar booking with confirmations and reminders, lead qualification and routing using business rules, two-way SMS with context-aware automated texts, call recording with transcription, FAQ answering using a business-specific knowledge base configured in minutes, support for 10+ languages on higher tiers, and 100+ premium AI voices with personality/chattiness controls. The platform integrates natively with CRMs like HubSpot and Salesforce, calendars like Google and Outlook, and offers 6,000+ app integrations via Zapier.
My AI Front Desk is designed for small and mid-sized service businesses where phones drive revenue, including home services (HVAC, plumbing, roofing, landscaping), medical/dental practices, law firms, fitness/wellness centers, retail stores, property management, automotive dealerships, real estate brokerages, salons/spas, restaurants, veterinary clinics, and more. It also serves multi-location operators needing consistent branded reception across sites and agencies/resellers through a white-label program.
My AI Front Desk pricing
Pricing model: Freemium
Free tier: $0/mo with 20 min voice/month, 10 chatbot conversations/month, 40 SMS messages/month, 30 form submissions/month, 2 knowledge base pages, last 20 interaction logs, unlimited viewing seats, and email support—no credit card required. Business-in-a-Box (most popular): $79/month billed annually at $948, including everything in Free plus 200 min voice/month, 100 chatbot conversations/month, 400 SMS messages/month, 300 form submissions/month, 20 knowledge base pages, last 200 interaction logs, Zapier integration, verified outbound number, auto-reload credits, 2 editor seats, and priority email support. Partner/Enterprise: Custom pricing for teams handling 25+ interactions/day with volume discounts, API access, custom integrations, dedicated account manager, white-glove onboarding, dedicated Slack channel, audit logs, custom editor seats, and SLA support. Overage credits available at $0.01/credit with voice at 25 credits/min, SMS at 4 credits/msg, and chatbot at 5 credits/conversation. Starter plan also available at $79/month billed annually ($99 month-to-month) with 100+ voices and free minutes included; Pro plan at $119/month billed annually ($149 month-to-month) adding 6,000+ integrations, advanced analytics, API access, and unlimited workflows.
My AI Front Desk pros
- 24/7 always-on call coverage without missing any calls
- Setup in just 5 minutes with no coding required
- Keep your existing phone number
- Unlimited simultaneous calls—no busy signals during peaks
- Human-like voice with sub-second turn-taking responsiveness
- 100+ premium AI voices with personality and chattiness controls
- Direct calendar booking with confirmations, reschedules, and reminders
- Self-updating AI CRM that logs every call, text, and meeting automatically
- Two-way SMS automation with context-aware booking links
- AI Email Agent reads and replies to Gmail threads automatically
- Supports 10+ languages including English, Spanish, French, German, Japanese, Mandarin, Arabic
- Industry-specific knowledge preconfigured for hundreds of business types
- 6,000+ integrations via Zapier plus native CRM/calendar connections
- Automated outbound calls and SMS sequences to reengage warm leads
- Call recording with transcription and admin dashboard analytics
- White-label reseller program with wholesale pricing and branded portals
- Eliminates 37-55 hours of weekly phone calls for teams
- Captures 35% more leads after hours compared to no coverage
- Smart Tickets automatically create and route support tickets
- Revenue-grade dashboards across calls, chats, and conversions
My AI Front Desk cons
- No HIPAA certification for highly regulated healthcare use cases
- Usage-based pricing with overage at $0.12/min or $0.01/credit
- Not suitable for crisis lines requiring human empathy
- Limited free tier only includes 20 voice minutes per month
- Business plan requires annual billing at $79/month ($948/year)
- Enterprise deployments may need deeper custom API evaluation
- Data may be processed to improve AI/ML performance per privacy policy
- Services not intended for children under 13
- Absolute security cannot be guaranteed per privacy policy
- Outbound calling features require contact sales to access
Frequently asked questions about My AI Front Desk
What is My AI Front Desk?
Frontdesk is an AI-powered front office platform for small and medium businesses that includes an AI phone receptionist, web chatbot, SMS agent, CRM, calendar, and more—all working together. Your AI answers calls 24/7, qualifies leads, books appointments, and handles routine inquiries just like a trained human employee. It is preconfigured with industry-specific knowledge for hundreds of business types including multifamily, real estate, optometry, law firms, dental, medical, automotive, home services, HVAC, insurance, salons, restaurants, accounting, therapy, veterinary, financial advisors, fitness, education, construction, and hundreds more.
How quickly can I set up my AI receptionist?
You can create, purchase, and publish your AI Receptionist in just five minutes with no coding or workflow builder required. Tell us about your business by entering your website URL or describing your business idea, and our AI instantly understands your industry, services, and customers. In minutes, we set up your AI receptionist, chatbot, CRM, booking system, web forms, and automations all customized for your business. You can even update your receptionist's knowledge base or greeting phrase anytime after launch.
Does the AI work 24/7?
Yes, Frontdesk provides 24/7/365 coverage with natural human-like voice responses and sub-second turn-taking. The AI answers every inbound call, handles unlimited simultaneous calls with no busy signals, and captures leads across phone, chat, forms, and SMS around the clock. After-hours and peak periods no longer mean unanswered lines—businesses report capturing 35% more leads after hours and achieving 100% order call answering compared to 0% before.
Can the AI schedule appointments?
Yes, the AI Books and manages appointments directly into your calendars and booking tools with support for reminder workflows and follow-ups via SMS. It includes direct calendar booking, confirmations, reschedules, reminders, and SMS links to book. The AI Calendar coordinates bookings and syncs availability across all channels in real time, with live availability across your team. It integrates with Google, Outlook, and popular vertical booking tools.
What languages does the AI support?
The platform supports 10+ languages on higher tiers including English, Spanish, French, German, Portuguese, Japanese, Mandarin, Arabic, Russian, and Hindi. This multilingual voice capability enables scalable multilingual reception for businesses serving diverse customer populations.
How many AI voices can I choose from?
You can select from 100+ premium AI voices with high-fidelity neural TTS. The platform offers adjustable personality and chattiness controls (1-10) to match your brand tone, plus you can adjust speed and energy. Each voice is designed to sound natural and human-like with sub-second turn-taking responsiveness.
What integrations does Frontdesk support?
Frontdesk ships with deep API integrations out of the box including native CRM connections (HubSpot, Salesforce, Attio, Google Workspace) and calendar connections (Google, Outlook). It also offers 6,000+ app integrations via Zapier for teams where they work. You can use the Frontdesk CRM or plug into your existing stack. Integrations support triggers and actions including creating tickets, updating CRM, sending texts/emails, notifying teams, and writing to dashboards.
Does the AI handle SMS texting?
Yes, the SMS Texting Agent provides two-way SMS automation to qualify, schedule, and follow up via text. It sends and receives SMS including automated context-aware texts like links to book, prices, menus, and directions. The AI can intelligently text the caller custom links during or after conversations. Automated Outbound SMS also allows triggering SMS campaigns from any CRM event or lifecycle stage.
What happens if a call is too complex for the AI?
Frontdesk operates autonomously but escalates high-risk or complex cases to supervisors in real time with full audit trails and visibility. Role-based permissions, approval workflows, and compliance logging come standard. Every interaction is measured, reviewed, and optimized to meet enterprise performance standards. For situations demanding human empathy like crisis lines, a hybrid model is recommended as the AI is not a fit for highly sensitive issues.
Is there a white-label option for agencies?
Yes, Frontdesk offers a white-label reseller program with wholesale pricing, branded portals, and Stripe billing for agencies and resellers. The Custom/Enterprise tier includes unlimited seats, advanced security (SAML/SCIM/SSO/EMM), dedicated support, outbound calling, and volume discounts. Agencies can brand the portal for clients, manage billing, and access analytics through the reseller how-to program.