Moveworks
Moveworks is a conversational AI platform designed to automate employee support and maximize productivity. With its advanced large language...
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What is Moveworks?
Moveworks is an enterprise conversational AI platform that automates employee support requests across IT, HR, finance, legal, and facilities departments. The platform intercepts workplace issues wherever employees ask for help—in Slack, Microsoft Teams, ServiceNow, email, or web portals—and uses natural language understanding (NLU), conversational AI, and probabilistic machine learning to resolve them instantly without human intervention.
The core product is the Moveworks AI Assistant, powered by a sophisticated Reasoning Engine that understands intent, nuance, and organizational workflows. Key features include Agent Studio for building custom AI agents with natural language, an AI Agent Marketplace with pre-built templates for common use cases, enterprise search that delivers context-aware answers, and integrations with 100+ enterprise systems. The platform supports end-to-end task automation like password resets, software provisioning, expense report approvals, and ticket routing.
Moveworks is designed for large enterprises with distributed workforces that need to scale employee support without increasing help desk headcount. It serves IT teams by automating IT service desk requests, HR teams by providing personalized HR support at scale, finance teams by solving finance issues instantly, and leaders by providing analytics to prioritize automation opportunities. The platform delivers 24/7 multilingual support in any language and has achieved autonomous resolution rates exceeding 88%.
The platform includes enterprise-grade governance and security with FedRAMP and GDPR compliance, OAuth 2.0 user authentication, granular role-based access controls, real-time analytics dashboards, and full execution visibility for multi-step actions. Moveworks customers like Palo Alto Networks, Micron, Equinix, and Palo Alto Networks have saved hundreds of thousands of hours and achieved 256% ROI.
Moveworks pricing
Pricing model: Free
Moveworks does not offer a free tier, free trial, or freemium version. Pricing is custom and enterprise-only, requiring contact with a Moveworks sales expert for a personalized quote. The platform offers scalable packages for all stages of business growth and flexible pricing tailored to specific requirements, needs, and goals. No setup fee is required. Pricing typically increases with automation coverage, user volume, and integration depth. Companies can request an ROI assessment and business value analysis for their organization. The Forrester Total Economic Impact study shows customers achieve 256% ROI with $11.5M savings over 3 years.
Moveworks pros
- Automates 88%+ of employee support requests without human intervention
- Resolves IT, HR, finance, and facilities issues instantly in Slack and Teams
- 24/7 multilingual support in any language for global workforces
- No free tier or free trial available for enterprise customers
- Integrates with 100+ enterprise systems including ServiceNow and Workday
- Agent Studio enables natural language plugin building without API keys
- AI Agent Marketplace provides pre-built production-proof AI agents
- Reduces help desk costs by 50% while maintaining white-glove support
- End-to-end task automation for password resets and software provisioning
- Enterprise-grade security with FedRAMP and GDPR compliance
- Real-time analytics dashboards for monitoring AI agent performance
- OAuth 2.0 user consent gives employees full access control
- Ambient AI agents run in background monitoring and acting without prompts
- Agent Architect turns natural language into production-ready plugins
- 22% reduction in calls to support channels documented in case studies
- Forrester Total Economic Impact study shows $11.5M savings over 3 years
- Slot Resolver converts natural language to business objects automatically
- Action Orchestrator provides step-by-step visibility with interpretable errors
Moveworks cons
- No free tier or freemium version available
- No free trial offered to evaluate before purchase
- Custom pricing requires sales contact with no published rates
- Deep integration with multiple systems adds complexity and failure points
- Adapting workflows to unique organizational needs requires SME involvement
- Cost increases with automation coverage, user volume, and integration depth
- Response time can be slow at times according to user reviews
- May not fit companies using older software deployment methods
- Integration with existing systems can require significant effort
- LLMs can hallucinate which action to take causing agent misfires
Frequently asked questions about Moveworks
What is Moveworks and what does it do?
Moveworks is an enterprise conversational AI platform that automates employee support requests across IT, HR, finance, legal, and facilities. It intercepts workplace issues wherever employees ask for help—in Slack, Microsoft Teams, ServiceNow, email, or web portals—and uses natural language understanding, conversational AI, and probabilistic machine learning to resolve them instantly without human intervention. The platform achieves autonomous resolution rates exceeding 88%.
Which departments does Moveworks support?
Moveworks supports IT, HR, Finance, Facilities, and Employee Communications departments. For IT, it instantly resolves employee IT issues with conversational AI. For HR, it automatically provides personalized HR support at scale. For Finance, it solves finance issues and answers policy questions in seconds. For Facilities, it makes it effortless for employees to acclimate to any office.
What channels does Moveworks work on?
Moveworks operates via chat across Microsoft Teams, Slack, email, and web portals. It also integrates with ServiceNow and SharePoint. The platform intercepts issues no matter where employees ask for help, delivering personalized instant support in any language through these familiar workplace tools.
What is Agent Studio?
Agent Studio is Moveworks' AI agent builder that simplifies enterprise-wide AI agent deployment. It's a purpose-built low-code workspace to create, configure, and deploy proactive and responsive AI agents. Users can build plugins with natural language, and Agent Architect turns natural language into production-ready plugins while scanning systems and resolving dependencies. It includes validations, logging, and role-based access.
What is the AI Agent Marketplace?
The AI Agent Marketplace is a curated library of ready-to-use, production-proof AI agents that are installable and customizable. It speeds up time-to-deploy with pre-built templates across business applications for HR service desk, IT service desk, expense reports, procurement flows, and more. Users can install AI agents in minutes with low-code editor configuration instead of weeks of development.
Does Moveworks offer multilingual support?
Yes, Moveworks delivers 24/7 multilingual support in any language. The AI speaks every language, making it especially valuable for organizations with customers and employees spread across different countries and regions. This supports global workforces instantly without needing human translators.
What security standards does Moveworks comply with?
Moveworks maintains strict compliance with global, regional, and industry-related privacy laws and security standards including FedRAMP and GDPR. The platform includes enterprise-grade security with OAuth 2.0 user authentication, granular role-based access controls, data protection, and visibility features to ensure every AI agent operates safely and reliably.
What is the Reasoning Engine?
The Reasoning Engine is the sophisticated AI component that powers Moveworks AI Assistant. It understands intent, nuance, and organizational unique workflows to select the right tools to achieve every employee's end goal. It automates complex multi-step processes reliably and efficiently with rigorous security protocols and real-time governance, routing requests to the right applications while learning continuously from each interaction.
What ROI do Moveworks customers achieve?
According to the Forrester Total Economic Impact study, Moveworks customers achieve 256% ROI and savings of $11.5M over 3 years. Palo Alto Networks saved its hybrid workforce 351,000 hours with conversational AI. Equinix accurately routes 96% of IT tickets to the right experts. Companies cut help desk costs in half while delivering white-glove support and achieve 22% reduction in calls to support channels.
How do I get pricing for Moveworks?
Moveworks pricing is custom and enterprise-only. You must connect with a Moveworks expert to request a custom quote by visiting moveworks.com/request-demo. The sales team will discuss an ROI assessment and business value for your organization, scalable packages for all stages of business growth, and flexible pricing tailored to your particular requirements. There is no free tier, free trial, or published pricing rates.