Tovie
Tovie AI provides a wide range of AI-powered solutions specifically designed to improve engagement and service for businesses across severa...
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What is Tovie?
Tovie AI provides an enterprise-grade AI Agent Platform that enables businesses to build, deploy, and manage AI agents for automating chat, voice, and action-based processes. Tailored for regulated industries like finance and eGovernment, it offers secure, compliant solutions that integrate seamlessly with existing systems, databases, CRMs, and channels such as WhatsApp, Teams, and telephony. Key features include no-code/low-code builders like J-Graph for workflows, pro-code IDE for JS/Python, RAG-based enterprise search, monitoring analytics, and support for multiple LLMs including OpenAI, Anthropic, and on-premise models.
The platform stands out with its comprehensive ecosystem, unifying front- and back-office automation without extra licenses, handling up to 1,000 simultaneous calls, and providing enterprise security like SSO, RBAC, GDPR, SOC 2, and IBM FS validation. It powers use cases from claims management and debt collection in finance to waiting list prioritization and citizen engagement in public services, delivering proven ROI such as 50% cost reductions and 90% routine task automation.
Designed for large organizations needing quick AI pilots and scalable deployment on cloud, hybrid, or on-premise, Tovie AI is ideal for enterprises in banking, insurance, councils, and contact centers seeking to enhance efficiency, customer satisfaction, and employee productivity while maintaining full data control.
Tovie pricing
Pricing model: Free
No public pricing details on the website; flexible enterprise pricing model balancing cost, speed, and quality. Solutions offered via custom demos, pilots, and turnkey projects with on-premise, AWS, IBM FS, or dedicated server options. Emphasizes fast hypothesis testing in 3 weeks without fixed free tier or listed paid plans.
Tovie pros
- Enterprise-grade security with IBM FS validation
- Supports on-premise and private cloud deployment
- No-code J-Graph workflow builder
- Pro-code IDE for JS, DSL, Python
- Integrates with 20+ channels like WhatsApp, Teams
- RAG enterprise search across SharePoint, Drive
- Handles 1000 simultaneous calls
- Built-in FinOps for cost monitoring
- Multi-LLM support including OpenAI, Anthropic
- Voice AI with barge-in and ambient noise
- Analytics for conversations and performance
- Proven ROI like 50% cost cuts at Klarna
- Custom AI agents without extra development
- NLP core for high intent recognition
- Seamless CRM/ERP integrations
- 24/7 multilingual support over 30 languages
- AB-testing and call scheduling
Tovie cons
- Targeted mainly at enterprises, less for SMBs
- No free tier mentioned, enterprise-focused pricing
- Requires demo request for access
- Some features like AI Dev Assistant coming soon
- Library of ready-to-use agents upcoming
- Complex for simple chatbot needs
- Deployment needs IT infrastructure setup
- Pro-code requires developer skills
- Limited public pricing transparency
- Focused on finance/government sectors
Frequently asked questions about Tovie
What is Tovie AI Agent Platform?
Tovie AI Agent Platform is an enterprise-grade solution for building AI agents and developing multi-agent systems. This AI agent automation platform unifies chat, voice, and action automation, provides enterprise-level security, and integrates with over 20 channels and apps. It’s the ideal choice for large organisations with strict infrastructure and data requirements that need to launch and test AI initiatives quickly.
What are Tovie Platform's key features?
Our AI agent automation platform offers a unique no-/low-code environment that lets you build both simple agents for routine tasks and complex multi-agent systems spanning the entire organisation. One of its key advantages is the ability to connect front- and back-office automation in one environment. Everything runs within a single ecosystem with no lengthy integrations or extra licences required.
What makes Tovie Platform stand out?
Built-in integrations with 20+ channels (from RAG and databases to CRMs) for flexible, multi-channel automation. Seamless connection with leading LLMs including OpenAI, Anthropic, and Gemini, as well as popular platforms like Microsoft Teams and Slack. Integrated FinOps tools to track agent performance, monitor costs, analyse user behaviour, and gain insights to continuously improve business processes. Pro-code development environment giving full control over custom AI agent creation.
What’s the difference between chatbots and AI agents?
Early chatbots helped companies automate routine interactions, handling FAQs and simple information requests with fixed scripts. AI agents autonomously use external tools and systems to complete tasks, hold natural conversations, understand unstructured queries, and learn from data. For businesses, this means handling up to 90% of routine requests without human input, as per McKinsey reports reducing service costs by up to 40%.
Does Tovie Platform offer call automation?
Tovie Platform provides high-performance infrastructure for call campaigns and incoming calls: Up to 1,000 simultaneous calls per instance, automated calls triggered by CRM, call scheduling and callbacks, background ambient noise, controllable barge-in handling, analytics and AB-testing, Text-to-Speech and Speech-to-Text integrations with various vendors.
Is Tovie Platform secure?
Tovie AI complies with information security and data protection standards (PII, GDPR, SOC2 Type 1) and client security policies. Solutions are validated by IBM Cloud for Financial Services. Features role-based access control, regular security audits, SSO, logging, and data encryption.
How can Tovie Platform be used in contact centres?
Build virtual agents that handle incoming calls with intelligent IVR, boost FCR and NPS, access internal systems for personalised data, recognise fluent speech with slang and synonyms, increase self-service rate, transfer to humans with context prompts, integrate with Zendesk for email processing.
Is it possible to build a voice bot for inbound and outbound calls?
Yes, run call campaigns and handle incoming calls on any scale with voice bots featuring CRM integrations, 24/7 availability, personalisation, human-like speech synthesis, barge-in, fluent speech recognition, conversation branching, interaction recording and transcription, sales funnel analysis.
What is J-Graph tool needed for?
J-Graph is a powerful no-code tool that allows efficient collaboration between all team members on a common visual canvas. Designed for the whole team to modify and update script and content easily, J-Graph significantly reduces the costs for content management and script maintenance.
What is NLU core?
The NLP core of the Tovie AI ecosystem is an MLOps solution for NLP models. It provides models’ hosting and orchestration and manages retraining datasets. NLP core speeds up chatbot training and increases intent recognition accuracy and log processing speed.