Workativ
Workativ is a no-code workflow automation and app integration cloud-based platform, which also features a conversational AI chatbot system....
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What is Workativ?
Workativ is an AI-powered platform that automates employee support through conversational AI chatbots and no-code workflow automation. It specializes in IT and HR support, enabling organizations to build intelligent AI agents that resolve repetitive queries instantly, automate service requests, and simplify workflows without requiring any coding expertise.
Key features include AI Agent Studio for building custom AI agents, AI App Workflows that integrate with HRIS and ITSM applications to automate onboarding and access provisioning, Knowledge AI (RAG) for searching multiple knowledge sources like SharePoint and Confluence, and a Shared Live Chat Inbox that brings human agents into the loop for complex issue resolution. The platform connects to 100+ apps including ServiceNow, Okta, Microsoft Teams, Slack, and SAP SuccessFactors.
Workativ is designed for enterprises and growing teams seeking to scale support operations, reduce manual work, and improve employee satisfaction. It automates up to 80% of repetitive IT and HR queries, reduces support operational costs by up to 60%, and delivers instant resolutions 24/7. The platform is ISO 27001, SOC II, and GDPR compliant, making it suitable for organizations with strict security requirements.
Workativ pricing
Pricing model: Free
Workativ offers session-based pricing with three main plans: Starter plan at $1,530/month for small teams and proof-of-concept (200 AI chat sessions, 1 AI Agent, 2 actions, 30 days data retention); Professional plan at $2,250/month for teams building complex chatbots with live chat support; and Enterprise plan with custom pricing for large enterprises requiring custom app integrations, more AI sessions, advanced documents, and image training. The platform also offers a Free Magic plan and a Business plan at $349/month with 500 sessions. A 15-day trial is available. Payment can be monthly or through annual subscription.
Workativ pros
- No-code platform for building conversational AI chatbots
- Automates up to 80% of repetitive IT and HR queries
- Reduces support operational costs by up to 60%
- Integrates with 100+ apps including ServiceNow, Okta, and Slack
- AI Agent Studio for building custom HR and IT agents
- Knowledge AI (RAG) searches multiple knowledge sources instantly
- AI App Workflows automate onboarding and access provisioning
- Shared Live Chat Inbox enables human-AI collaboration
- Deploy on Microsoft Teams, Slack, and website seamlessly
- 24/7 auto-resolution of IT and HR queries
- ISO 27001, SOC II, and GDPR compliant security
- Over 190+ pre-built automation workflows in marketplace
- Train AI on up to 3 million characters in starter plan
- Session-based pricing with transparent costs
- Team onboarding and ongoing success management included
Workativ cons
- No free tier available for paid plans
- Starter plan at $1,530/month may be expensive for small teams
- Limited to 200 AI chat sessions in starter plan
- Only 1 AI Agent included in starter plan
- Only 2 actions allowed in starter plan
- 30 days data retention in starter plan is limited
- Enterprise plan requires custom pricing quote
- Premium consulting services may add additional costs
- Setup fee of $75 optional for some offerings
Frequently asked questions about Workativ
What are AI agents for employee support automation?
AI agents are intelligent automation tools that auto-resolve IT and HR queries 24/7, reducing response times to zero. They automate responses, reduce manual work, resolve issues faster, and enhance user experience by connecting to your knowledge base and providing quick, accurate answers to employee queries anytime.
How do AI agents improve employee support?
AI agents automate up to 80% of repetitive queries across IT and HR, reduce support operational costs by up to 60%, and deliver faster resolutions with enhanced support experiences. They provide instant responses, less manual work for support teams, and enable employees to get help instantly without leaving their workspace.
What types of employee support can Workativ automate?
Workativ automates IT support queries like service requests and ticket resolution, and HR queries including onboarding, access provisioning, and policy questions. It handles repetitive tasks across both domains, automating routine employee service requests and processes through AI App Workflows.
Can Workativ integrate with other workplace apps?
Yes, Workativ connects AI agents to 100+ apps including 19+ ITSM tools (ServiceNow, Freshservice, Jira Service Desk), 15+ Access Management systems (Okta, Microsoft Azure AD), 13+ HR platforms (BambooHR, SAP SuccessFactors, Gusto), and 9+ MDM solutions (Microsoft Intune, Citrix). No coding is required for integration.
Does Workativ offer multi-channel support?
Yes, you can deploy chatbots on Slack, Microsoft Teams, and your website. The platform brings AI-powered support directly into Microsoft Teams so employees get help instantly without leaving their workspace, and also supports Slack deployment and website integration.
What is Knowledge AI (RAG) and how does it work?
Knowledge AI (RAG) is an AI Search feature that leverages your help portal websites, policy documents, SharePoint, Confluence, and Google Drive to deliver highly accurate contextual responses to queries. It trains AI instantly with your knowledge sources and provides accurate AI-generated responses in seconds.
Is Workativ secure for enterprise use?
Yes, Workativ is ISO 27001 Certified, SOC II Certified, HIPAA compliant, and GDPR Compliant. It undergoes regular third-party audits and has implemented robust security processes and controls that comply with industry-leading standards to protect business data and EU citizen privacy.
How does the Shared Live Chat Inbox work?
The Shared Live Chat Inbox brings human agents in the loop with AI agents for live chat assistance. It enables collaboration on issues between AI and human agents, allowing them to resolve complex queries faster by combining automated responses with human expertise when needed.
What is the AI App Workflows feature?
AI App Workflows integrate AI agents into HRIS and ITSM apps to automate onboarding, access provisioning, and ticket resolution workflows. The platform offers over 190+ pre-built automation workflows in its marketplace that can be downloaded and deployed with just a click, automating routine tasks without coding.
Does Workativ offer trial or demo options?
Yes, Workativ offers a 15-day trial for interested teams. You can also book a demo to see how the platform transforms employee support operations. The Starter plan is best for proof-of-concept and trials, allowing teams to test the platform with 200 AI chat sessions before committing to larger plans.