ChatPuma
ChatPuma is an AI-powered, no-code chatbot builder platform designed to enhance customer service and support. With ChatPuma, businesses can...
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What is ChatPuma?
ChatPuma is an AI-powered no-code chatbot builder platform that allows businesses to create and deploy AI chatbots to their website in less than 5 minutes without any coding skills. The platform leverages your business's relevant data from your website, extracting content from web pages, documents, and files to train the chatbot, enabling it to provide real-time and accurate answers to customers' inquiries through an embeddable chat bubble or iframe.
Key features include customizable brand identity and messaging style, support for 100+ languages for both website content and conversations, 24/7 automated customer support, instant responses reducing response time by up to 95%, and valuable insights from customer data analytics. The platform allows training on multiple data sources, unlimited retrainings, brand customizations, and easy embedding on any website page or as a chat bubble in the bottom right corner.
ChatPuma is designed for businesses seeking to reduce manual customer support costs by 90%, boost sales by an average of 67%, improve lead and email generation, and scale support efforts effortlessly during peak periods. It is ideal for small to medium businesses, e-commerce stores, SaaS companies, and any organization wanting to automate repetitive customer inquiries while maintaining personalized, context-aware responses aligned with their brand.
ChatPuma pricing
Pricing model: Freemium
Free plan: $0/month with 30 messages/month, 1 chatbot, train on multiple sources, embed on website, brand customizations, unlimited retrainings. Starter plan: $19/month for 2,000 messages/month, 2 chatbots, same features. Growth plan: $49/month for 6,000 messages/month, 5 chatbots. Pro plan: $199/month for 30,000 messages/month, 10 chatbots. Yearly subscription gets 2 free months. All paid plans include train on multiple sources, embed on website, brand customizations, and unlimited retrainings. Credits reset at start of each billing cycle.
ChatPuma pros
- No coding skills required for setup and deployment
- Go live in less than 5 minutes
- Save 90% on manual customer support costs
- Boost sales by average of 67%
- Reduce response time by up to 95%
- 24/7 consistent quality support available
- Supports 100+ languages for global reach
- Train on multiple data sources simultaneously
- Unlimited retrainings on all plans
- Brand customization to match your identity
- No credit card required for free plan
- Pay only for what you use with message limits
- Grow support capabilities 10x without hiring
- Adjust emotion and tonality in responses
- Cancel anytime with no long-term commitment
- Easy scalability during peak periods
- Embed as iframe or chat bubble anywhere
- Valuable insights from customer data analytics
ChatPuma cons
- Free plan limited to only 30 messages/month
- Free plan allows only 1 chatbot
- Paid plans recommended for commercial use
- Chatbot training limited to website data only
- After free limit reached, must upgrade or wait
- No phone support mentioned on website
- Message counting only counts chatbot responses
- Structured pricing may limit very high-volume users
Frequently asked questions about ChatPuma
What is ChatPuma?
ChatPuma is an AI-powered no-code chatbot builder platform that allows you to create and deploy chatbots to your website in minutes. It leverages your business's relevant data from your website to provide real-time and accurate answers to customers' inquiries through an embeddable chat bubble.
How does it work?
You create a chatbot using the no-code builder by providing a link to your website. ChatPuma extracts all relevant content which you can cherry-pick to train your chatbot with the best data. Then deploy it to your website using an embeddable chat widget or chat bubble anywhere on your website.
Can I customize the chatbot to align with my unique needs?
Yes, you can train the chatbot with your specific business data, enabling it to deliver personalized and context-aware responses to better serve your customers. You can also customize brand identity and messaging style.
How can I add ChatPuma to my website?
Simply create your chatbot and choose whether you want to embed an iframe on a specific page or add a chat bubble to the bottom right corner of your whole website. You then get an embed code to deploy it.
On what data can the chatbot be trained?
Your chatbot can be trained on data from your website. You provide a link and ChatPuma extracts business-relevant content from web pages, documents, and files. You can then select which data sources to use and which to exclude for training.
Where is my data stored?
ChatPuma does not store your website data in a readable format. They only store the trained model used to generate responses to user queries. The trained model is stored in secure cloud storage. They do not share your data with anyone and do not use it for any purpose other than training your chatbot.
How much does it cost?
ChatPuma offers a free plan with full access to basic capabilities but limited message volume. Paid plans start from $19/month for 2,000 messages. The Growth plan is $49/month for 6,000 messages and the Pro plan is $199/month for 30,000 messages. All plans are generous in message volume limits.
What is the difference between the free and paid plans?
The free plan has limited access to features with 30 messages/month and 1 chatbot limit. The paid plan is recommended for commercial use and offers significantly more messages (2,000 to 30,000 depending on plan), more chatbots (2 to 10), and all the same features including brand customizations and unlimited retrainings.
What languages does it support?
ChatPuma supports 100+ languages. You can have your website in any language and then have conversations in any language, making it suitable for global businesses with diverse customer bases.
Can I share a chatbot I created?
Yes, you can share the URL of your chatbot with anyone or embed it on your website. This allows you to distribute your chatbot beyond just your main website if needed.