Tiledesk
Tiledesk is an AI tool designed to bolster businesses by equipping them with AI Agents aimed at automating customer service across multiple channels, thereby in...
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What is Tiledesk?
Tiledesk is an open-source Agentic AI Operating System that enables businesses to build AI Agents for automating customer support and business processes across multiple channels. It provides a no-code visual flow builder with drag-and-drop tools to create sophisticated AI-powered conversations, chatbots, and workflows without requiring technical expertise. The platform combines live chat functionality with AI chatbots, allowing seamless transitions between AI and human agents when needed.
Key features include multichannel support (web, WhatsApp, Facebook Messenger, SMS, voice, email), intelligent knowledge base management with RAG (Retrieval Augmented Generation), hybrid search combining full-text and semantic search, AI email ticketing, appointment scheduling integration with Google/Outlook calendars, and e-commerce assistant capabilities for Shopify stores. Tiledesk supports multiple AI agents that can collaborate, prompt chains for breaking down complex workflows, human-in-the-loop capabilities with smart handoff, AI copilot for human agents with real-time suggestions, and on-premises deployment with local LLM integration (LLAMA, Mistral).
Tiledesk is designed for businesses of all sizes across various industries including e-commerce, financial services, education, healthcare, manufacturing, telecom, travel, and professional services. It serves customer support teams, marketing and sales teams, internal support teams, and IT managers looking to automate customer service, improve operational efficiency, and provide 24/7 support. The platform is particularly suitable for organizations wanting open-source flexibility with enterprise-grade security and GDPR compliance.
Tiledesk pricing
Pricing model: Freemium
Tiledesk offers a Free Forever plan at €0 that includes the no-code chatbot builder and turnkey live chat widget for individuals and entrepreneurs. The Basic plan costs €25/month (originally €300, 25% off to €225) and includes premium features for improving customer experience and lead qualification. The Premium plan costs €89/month (originally €1,068, 25% off to €790) and enables omni-channel support including WhatsApp and Facebook. A 14-day free trial is available with instant access to all premium features, no credit card required during trial. After the trial, users can upgrade to a paid plan or downgrade to the FREE package with premium features disabled. Enterprise plans are custom-priced with tailor-made chatbot design support. Subscription applies to only one project; multiple projects require upgrading to Plus plan. Payment accepted via Visa, Mastercard, American Express, and China UnionPay. No contracts or hidden fees; cancellation anytime.
Tiledesk pros
- Open-source platform with full control over AI infrastructure
- No-code visual flow builder with drag-and-drop interface
- 14-day free trial with no credit card required
- Multichannel support including WhatsApp, web, voice, SMS, email, Facebook Messenger
- Seamless AI-to-human agent handoff with full context transfer
- Multiple specialized AI agents that can collaborate mid-conversation
- Hybrid search combining full-text and semantic search for better answers
- On-premises deployment with local LLM integration (LLAMA, Mistral)
- Self-learning AI that improves from human interactions and feedback
- AI copilot provides real-time suggestions to human agents during conversations
- Native WhatsApp integration with debug capability directly from designer
- Built-in knowledge base with Agentic RAG and multiple knowledge repositories
- AI email ticketing that learns from historical email threads
- Appointment scheduling automation connecting to Google/Outlook calendars
- Shopify integration with product catalog sync and conversational shopping
- Embedded MQTT-based debugger for real-time automation debugging
- GDPR-compliant Italy-based company with enterprise-grade security
- API-first architecture with MQTT APIs and REST APIs for integration
- Free forever plan available for individuals and small projects
- Community templates and one-click AI agent integration
Tiledesk cons
- No public API documentation URL discovered
- Paid pricing is sales-led without self-serve paid plan listing
- Agent-Ready SaaS Index score of 48/100 (Not Agent-Ready Yet)
- Limited to one project per subscription plan unless upgrading to Plus
- Conversation limits may apply based on overall message volume
- Enterprise credentials required separately for private Docker images
- Steeper learning curve for advanced prompt-chain orchestration
- Requires form submission for free open-source project licensing
Frequently asked questions about Tiledesk
How does the free trial work?
After creating an account, you have instant access to all Tiledesk premium features for 14 days. During this period you can upgrade to a fully paid plan at any time. You don't need a credit card during the trial period.
What happens after the free 14-days trial ends?
Towards the end of the 14 days, Tiledesk will email you to check if you want to upgrade. If you choose not to upgrade during the trial period, you can downgrade to the FREE package. All premium features will be disabled automatically, but you can continue using the features of the Tiledesk FREE plan.
Do I need to provide credit card details to register?
No, Tiledesk doesn't require credit card details to start the free trial. They'll need them when your trial is over and you decide to upgrade to a paid plan. You can unsubscribe anytime.
How many chatbots can I create?
You can create as many chatbots as you need. However, limits on the overall number of messages sent by the chatbots may apply depending on your plan.
What is a conversation and how is it calculated?
A conversation entails the life cycle of messages exchanged between a chatbot and a user until it is closed or archived either by the user or your agents and chatbots. The number of monthly conversations considers only conversations handled by bots; conversations handled by live agents are excluded. If several messages are sent by the bot in the same conversation, it is still counted only once.
Can I use Tiledesk on several websites?
Yes, you can use Tiledesk chatbots and live chat on multiple websites with the same account.
What are seats in Tiledesk?
Seats are your project's teammates (admins, agents, etc.) who sign into the dashboard or other Tiledesk apps to reply to customer chats or configure the platform.
Is there a contract required for Tiledesk subscriptions?
No, there are no contracts or hidden fees. You can cancel your subscription anytime.
Is the subscription valid for multiple projects?
No, the subscription plan can be applied to only one project. If you need to apply it to multiple projects or workspaces, Tiledesk suggests upgrading to the Plus plan.
How can I get an invoice for my payment?
Tiledesk will email you an invoice at the provided email address after each successful payment.